8 of 8 Customer Service Jobs in Crewe

and we invite you along on this journey. Job Description The role of Complaints Advisor within our Crewe Team is important to us. We are seeking a skilled and customer-focused individual to join our team in the field of Telecoms & IT. As a Complaints Advisor, you will be responsible for working directly with our customers to investigate and … resolve complaints. You will use our Customer Relationship Management system to analyse and explore current data, customer notes and capture the root cause for each complaint for us to report back to the wider business and reduce complaints. We would love to welcome you to either our Crewe office, with the working hours of Monday to Friday … 30pm Your responsibilities day to day will be: Resolve and retain existing customers through investigation, problem solving and resolution of queries. Be the first point of contact for customer complaints requests over the phone and email. Ensure all complaints are logged and captured as a case in Salesforce and kept updated regularly through to resolution. Review customer accounts More ❯

Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description We are seeking an experienced Senior IT Service Delivery Analyst to support the efficient delivery of IT Services across Radius. You will work within the Service Delivery team, focussing on areas such as software licencing, audit … minimising risk, and maintaining operational control over IT inventories and third-party services. The position is based from our head office in Crewe, Cheshire and reports into our IT Service Delivery Manager. Your responsibilities day to day will be... Work closely with the Service Delivery Manager to identify and drive service improvements, to ensure effective IT service delivery. Act as a liaison between end-users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations. Support adherence to internal controls and compliance requirements. Manage IT contracts, tracking key dates, terms and service levels. Liaise with suppliers and vendors, resolving issues and monitoring performance. Analyse More ❯

You will be responsible for building and sustaining a first-class relationship with all customers whilst arranging the engineer visits for the telematics order requests as well as managing customer expectations, quoting realistic timeframes to complete tasks, in line with workload. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am … tracking documents Ensure project documents are complete, current, and appropriately stored Day to day project management, handling and resolving any queries arising System setup and reporting in line with customer requirements Work closely with relevant stake holders to ensure effective and efficient Implementation of the project(s) Prioritise, manage and report on the project, working with key stakeholders Identify … clients at any one time Excellent knowledge of Excel Strong communication skills, with the ability to manage time effectively Problem solving skills with focus on quality and the onboarding customer service delivery. Excellent communication skills, with the ability to communicate proficiently both written and verbal Able to adapt and succeed in a fast paced, changing environment. The ability More ❯

to understand complex manufacturing processes and systems Strong understanding of the electrical and software architecture of modern automotive vehicles Experience with integration and automation of manufacturing and test equipment Customer-focused, positive, supportive, self-motivated, considerate personality required must work well in a team environment Ability to manage complex projects and keep projects on track Competences: Customer Centricity … Ensures the delivery of exceptional customer service Business Acumen - Applies appropriate strategic logic to decisions and initiatives in ones area Decision Making - Identifies and analyses information to make decisions and solve problems Teamwork & Collaboration - Fosters a sense of teamwork, leverages differences, and facilitates the effective interaction and contribution of others to achieve goals People Development - Ensures the availability More ❯

of growth. We pride ourselves on being at the forefront of technological innovation, and we invite you along on this journey. Job Description We’re looking for a motivated, customer-focused individual to join our expanding support team. This is an entry-level role, ideal for anyone looking to begin their career in telecoms with clear progression opportunities. You … Escalate more complex problems to 2nd Line Support with clear notes Keep customers informed with regular updates on ticket progress Monitor ticket queues to ensure quick responses and meet service levels Qualifications Skills & Experience Confident communicator with a customer-first mindset Enthusiastic about learning new technology (full training provided) Logical thinker with good attention to detail Comfortable speaking … on the phone and explaining things simply Reliable, proactive and eager to develop a career in telecoms Desirable Qualifications (not essential) Any experience in customer service (retail, hospitality, call centre, etc) Interest in technology, broadband or mobile phones Awareness of VoIP or broadband systems (training will be provided) Additional Information Benefits: Pension plan Life assurance Employee fuel card More ❯

aims to identify and resolve potential design and manufacturing issues early in the development cycle. The insights gained from virtual builds are used to demonstrate assembly feasibility and support customer making informed decisions regarding design modifications, ensuring a seamless transition from concept to production. This position requires a full-time onsite presence at the customers location in Crewe, UK … Maintain detailed reports and KPI dashboards relevant to virtual analysis activities. Work closely with Feasibility and Design for Manufacturing (DFM) engineers at manufacturing plants to resolve identified issues. Support customer teams by addressing concerns raised during virtual build reviews and providing actionable solutions. Required Skills & Experience: Candidate should have strong knowledge of general Assembly processes, tooling and equipment. Strong … KPI dashboards, and issue resolution documentation. Must have experience with Tecnomatix (Process Simulate) and or Delmia V5. BE/B. Tech in Mechanical/Production/Automotive Engineering Competences: Customer Centricity - Ensures the delivery of exceptional customer service Business Acumen - Applies appropriate strategic logic to decisions and initiatives in ones area Decision Making - Identifies and analyses information More ❯

of the CQC. Key Responsibilities Monitor and review documentation to ensure regulatory compliance (CQC and social care legislation) is adhered to Manage complaints, concerns, and incidents with a strong customer service ethos, ensuring clear communication, thorough investigation, and timely resolution Handle safeguarding and accident reports sensitively and professionally, working in line with policy and legal requirements Maintain and … deliver scheduled audits, using findings to drive meaningful service improvements Collaborate with the senior management team to identify trends and embed lessons learned Prepare reports and contribute to regulatory submissions and inspections Support a culture of continuous learning, improvement, and service excellence Key Aspects of the role: Supporting Quality and Compliance: Conducting tasks related to CQC standards and … Working with Data: Analysing data to identify trends, patterns, and areas for improvement. Supporting Inspections: Helping to prepare for and respond to CQC inspections. Promoting Safety: Ensuring that the service is safe and that risks are managed effectively. Requirements Driving licence (company car/petrol allowance included) Knowledge of CQC legislation Experience of auditing 50178LS INDFIR More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯