2 of 2 Customer Service Jobs in Dudley

Job summary To manage and maintain the department's customer call logging system, ensuring all incident and service request calls are accurately logged and appropriately managed and escalated.Be the first point of contact for our Trust colleagues with regard to faults and incidents associated with using our infrastructure, communications and core corporate applications. You will need to be … communicate excellently with all levels of staff and liaise with third party suppliers, be presentable, and willing to help and learn. The post holder is required to support the Service Desk Manager in the delivery of allother Service Desk related activities. Main duties of the job Managing the ICT Service desk telephone calls.Complete user and resource request … forms.Taking ownership of faults and incidents and managing them by categorising and prioritising them in line with team procedures.Escalating any incidents and service requests that you can't resolve, to senior members of staff.Have a 'service orientated' approach to work, with excellent customer service skills.To work as a member of a team, encouraging knowledge sharing.Manage daily More ❯

to Dudley (with frequent travel across Southern UK) About the Role: This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency, and ensuring commercial success across the South of the UK. The … ideal candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence. Key Responsibilities: Lead and develop a field-based service team; ensure safety, efficiency, and high performance Full P&L responsibility for regional service operations Maintain brand image and high-quality service standards (vans, workshops, staff … Ensure optimal workforce planning, training, and engagement Identify upselling opportunities through installed base knowledge Collaborate closely with sales teams to support service/product promotion Oversee resource allocation, ProCare profitability, and service delivery excellence Drive local technical support, first-line intervention, and development programs Key Skills & Experience: Strong leadership in operational service management Commercial acumen with P More ❯