3 Customer Service Jobs in Dudley

messages Contacting relevant directorates and passing on information Using appropriate IT software packages to access and produce information. To provide a comprehensive administrative support service To provide a high-quality customer care service to staff, service users, visitors and others who come into contact with the … service Provide the teams administration and are responsible for all back-office functions; letter writing, post, updating case management systems, maintaining accurate records Giving basic homelessness/housing advice or referring to HPRT staff, other agencies, and departments within the housing service as appropriate To assist Housing Advice … Assistants (HAAs) are the front face of the service, dealing with all customer and partner agency enquiries Good inter-personal skills and ability to work constructively within a large team. Responsible for maintaining records of all homelessness approaches. Respond positively/constructively during periods of heavy workload or more »

and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. Position Overview: As a Customer Relations … point of contact for customers, ensuring that their needs are met and their expectations are exceeded. Key Objectives: Serve as the liaison between the customer and the nGeneration Managing Director. Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the … satisfaction of the customer. Main Responsibilities: Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations. Measure, monitor, and make recommendations for improvement of the customer service delivery experience. Attend customer head office on a weekly basis as required. Act as an more »

building strong and long-lasting relationships. The successful candidate will have worked in an IT/Software/Hardware/Office Equipment/Managed Service Provider type industry currently. Main Duties and Responsibilities: Serve as the lead point of contact for all customer account management matters Build and … maintain strong, long-lasting customer relationships. Develop trusted advisor relationships with key accounts and customer stakeholders Manage the customer experience for your accounts to ensure clients are satisfied and engaged. Answer client queries and identify new business opportunities amongst existing customers Carry out regular client review meetings … client reports on account status and quotes as required Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Skills Required Customer Service/Support focus Natural communicator and relationship builder Excellent communication and presentation skills, both verbally and written Prior commercial experience working within more »