2 of 2 Customer Service Jobs in Eastleigh

We have an immediate opening for a IT Field Service Analyst within our Southampton office for an initial 6 month fixed-term contract. Suitable applicants should have previous experience providing 2nd line IT support within a professional services business, with strong foundation skills across the End-User Computer environment. The successful applicant will be supporting approximately 600 users across … well as providing support to the IT project teams. You will share problem resolution and ideas for colleagues in your office with the support of a team of Field Service agents in each of our other offices, and contribute to a central knowledge base and best practice processes. The role reports to the IT Field Services Team Leader. An … eye for best practice, organisation and a passion for IT and client customer service is more important than specific technical specialism, although you will need to demonstrate a good breadth of experience in providing IT technical support. Given the nature of the role we do require attendance in our Southampton office (Chandlers Ford) from Monday to Friday. Occasional More ❯

imaging of PC/Laptops) is required, whilst any knowledge of supporting Mac desktop environments would be an advantage. If you have current experience of working in an IT Service Desk environment, who has a good breadth of technical knowledge and excellent customer services skills, we would love to hear from you! Why work for us? Draper Tools … costs Employee Assistance Programme (EAP) Private health scheme * Staff discount on Draper products with significant savings available Employee discount scheme - discounts on gym memberships, groceries, holidays and more Long service bonus and awards* Ad-hoc rewards and recognition Cycle to Work Scheme Free onsite parking *After qualifying period Please note this role will be based full time at our … site at North Baddesley, so a driving license is essential. About the Role Working as our Technical Support Engineer your role will include: Manage, troubleshoot and provide resolution of service incidents across IT and WAN products and services, including but not limited to: o Desktop installation, configuration and support o Software installation, configuration and support o First Contact support More ❯