5 of 5 Customer Service Jobs in Eastleigh

2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers … support role. To be self-motivated and a contributing member of the team Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. NVQ1/GCSEs and above (or equivalent) in key competencies Excellent … Customer Service Skills Technical skills in SQL and database management. (preferred) Good understanding of Payment systems & Processes (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge A good understanding of IT based systems Problem analysis/problem solving Must be able to communicate effectively with all levels of users. Great problem-solving skills More ❯

Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a1st Line Support Technician, you … ll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies … the overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed To be successful in this role, you'll need: Excellent communication and customer service skills. A proactive and organised approach to problem-solving. Basic technical knowledge of ICT systems and troubleshooting. An understanding of data protection and information security principles. A More ❯

Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a 1st Line Support Technician … you'll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT … the overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed To be successful in this role, you'll need: Excellent communication and customer service skills. A proactive and organised approach to problem-solving. Basic technical knowledge of ICT systems and troubleshooting. An understanding of data protection and information security principles. A More ❯

ERP Application) Location: Chandlers Ford, Eastleigh Salary: Circa £50,000 An ERP solutions company is hiring for a Developer to join their growing team. With clients across manufacturing, distribution, customer service, and construction, this is a chance to design and deliver ERP solutions that make a real impact. You'll work across the full development lifecycle - designing, configuring More ❯

Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of … a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) Perform software builds/re-builds on PCs and laptops as required. Fix hardware faults and install upgrades to client hardware. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover More ❯