2 of 2 Customer Service Jobs in Egham

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility formaintaining high levels of Customer Service through onsite attendance and remote … technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account … is upheld. You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and More ❯

The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Service Operations Coordinator to be a key part of our Service team to join an established operation with scope to drive and enhance the service at every opportunity. … resource and cover is coordinated Primary responsibility for the administration of the FM mailbox, to cover the main topics of: Holiday Requests and queries Expense submissions and queries FM Customer Service feedback & recording in CRM Overtime submissions and queries FM Training documentation & recording in CRM Locum coordination Coordination: Book and administer in CRM site visits for FM support … contact and documented records with all applicable FM sites. Administer the approval database in CRM for which engineers are preferred/allowed or banned from which site. Ad hoc service resource requests Administer and support ad hoc additional resource requests, to cover additional onsite cover, out of hours & weekend cover/event support. Additional Duties Ownership for FM resourcing More ❯