of computer hardware, software, and networking concepts. Excellent troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong customerservice orientation. Understanding of mobile technology and OS (i.e. Android, iOS, Windows). Desirable Experience with specific operating systems (e.g., Windows, macOS, Linux). Experience with common IT More ❯
working hours are Monday to Friday, 8:00am to 5:00pm with the added benefit of being able to work from the company Office (PO15 5TH) when not at customer sites. Minimum age is 21 and Full Driving Licence is required. This role is subject to an Enhanced DBS Check. About the company: Our client is a small company … have a unique solution offering which provides a clear differentiator against their competition. Their company is financially strong with a strategy to build for the long-term offering outstanding service to their customers and long-term job security for their staff. The role of the IT Support Engineer: The role of IT support engineer will involve working as part More ❯
Ensuring timely and efficient resolution of support requests Collaborating closely with internal teams to ensure seamless IT operations Documenting and logging support activities and resolutions meticulously Delivering high-quality customerservice and support Maintaining our reputation for excellence in IT support Job Requirements: Strong troubleshooting and problem-solving skills Excellent communication abilities Ability to manage and prioritise multiple More ❯
You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customerservice and support, you will be pivotal in maintaining our reputation for excelllence. Job Requirements: Strong troubleshooting and problem-solving skills Excellent communication abilities Ability to manage and More ❯
Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions for security cleared professionals. We require CustomerService Advisors to cover an existing workload within ACRO , based near Fareham. This is an interim position for an initial 3-6 months with the potential to be extended, dependent on workload. Job Purpose: To be the … take appropriate action to resolve the query at first point of contact whenever possible, being accountable for maintaining a high standard and managing the caller's expectations regarding the service that can be provided by ACRO. To determine if a query cannot be resolved by the Customer Services team and task it to the appropriate department or organisation … with a comprehensive rationale. Initiate contact and engage with the public concerning ACRO service provision and application queries. Where applicable, process all payment options with the applicant or process service payments by debit or credit cards. To interrogate a broad range of IT systems accurately, in order to gather relevant supporting data to provide the best resolution to More ❯
Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions for security cleared professionals. We require CustomerService Advisors to cover an existing workload within ACRO , based near Fareham. This is an interim position for an initial 3-6 months with the potential to be extended, dependent on workload. Job Purpose: To be the … take appropriate action to resolve the query at first point of contact whenever possible, being accountable for maintaining a high standard and managing the caller's expectations regarding the service that can be provided by ACRO. To determine if a query cannot be resolved by the Customer Services team and task it to the appropriate department or organisation … with a comprehensive rationale. Initiate contact and engage with the public concerning ACRO service provision and application queries. Where applicable, process all payment options with the applicant or process service payments by debit or credit cards. To interrogate a broad range of IT systems accurately, in order to gather relevant supporting data to provide the best resolution to More ❯