the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of … per annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. CustomerService: Deliver exceptional customerservice, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants … Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads. This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support. Who they are looking for: Able to communicate with customers, internal and external, through written medium and more »
Dunfermline, Scotland, United Kingdom Hybrid / WFH Options
Sky
in this exciting opportunity, leveraging your analytical prowess to influence strategic programs and deliver actionable insights which contributes to the growth of both our customer base and our business. What you'll do: Collaborate various stakeholders to gather information based on requests providing clear, concise updates on any work … BAU reporting on an ongoing basis with high adherence to SLA’s Perform regular maintenance and audit checking of reporting suite to ensure meeting customer requirements. Transform raw data into actionable data sets that effectively serve our stakeholders' needs. Develop in-depth expertise in data handling, facilitating accelerated progress … utilizing Google Cloud Platform (GCP) or other cloud-based databases, especially in similar environments, is desirable. Experience in SQL Experience in Python Team overview: CustomerService Group We enable our people to offer the best service in the country by creating epic experiences. Creating communication and learning more »
ensuring efficient hardware and software management, both on site and remotely. Responsibilities: Lead the IT team, providing first and second-line support. Deliver exceptional service to IT users. Provide comprehensive IT support, including troubleshooting for hardware and software issues. Oversee local server infrastructure, including backups and updates. Manage local … professional training, verifiable knowledge acquired in practice. A strong desire to learn new skills and take an active role in the IT department. Excellent customerservice skills and a willingness to take ownership of issues. Willing to take the initiative and be creative in your approach to problem more »