2 of 2 Customer Service Jobs in Fleetwood

solutions align with strategic business goals and the broader transformation vision. Develop business cases and solution strategies, assessing options to determine the best-fit solutions that drive improvements in customer experience, operational efficiency, and business performance. Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through to … successful implementation. Work with business sponsors, system users, and third-party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems. Lead testing, training, and go-live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation. Monitor post … to be considered: 3-5 years of experience as a Business Analyst, Solutions Analyst or Project Manager, ideally in the energy, utilities, or sales sectors. A strong focus on customer-centric solutions with experience in digital transformation, self-service portals, and customer journey mapping . . Strong knowledge and experience in customer service, sales, billing More ❯

management methodologies. Working knowledge is ideal. Who are we? Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. At Ruby Energy, we … Ruby’s values are at the heart of everything we do: Collaborative : We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human : We give a personal touch and support to our customers and each other, treating everyone with respect and understanding Committed : We use innovative solutions to improve our … services and always stick to our word. We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs. More ❯