3 Customer Service Jobs in Halesowen

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals, demonstrations and … proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals, demonstrations and … proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

building strong and long-lasting relationships. The successful candidate will have worked in an IT/Software/Hardware/Office Equipment/Managed Service Provider type industry currently. Main Duties and Responsibilities: Serve as the lead point of contact for all customer account management matters Build and … maintain strong, long-lasting customer relationships. Develop trusted advisor relationships with key accounts and customer stakeholders Manage the customer experience for your accounts to ensure clients are satisfied and engaged. Answer client queries and identify new business opportunities amongst existing customers Carry out regular client review meetings … client reports on account status and quotes as required Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Skills Required Customer Service/Support focus Natural communicator and relationship builder Excellent communication and presentation skills, both verbally and written Prior commercial experience working within more »