5 of 5 Customer Service Jobs in Hatfield

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. We continue to ensure our team holds complex and varied expertise across every aspect of the Now Platform. Our customers look to us … implementations based on business process requirements Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications Able to communicate on complex issues, to meet business and customer requirements to avoid escalations Keep up to date with current and future market developments, technologies, product and strategies Ensuring adherence to our coding and design standards, and providing technical … hand-over documentation Increasing application operating efficiency and adapting to new requirements, as necessary. Assisting with system testing and UAT Escalate issues in line with company processes, to ensure customer demands are met Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer Recording, qualification and questioning of customer More ❯

Electric aims to contribute to a low-carbon society through its technologies and products. Overview: They are currently seeking a motivated and detail-oriented Support Specialist to join our customer support team, managing all tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible … for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support … and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Desirable skills: Experience working in a technical helpdesk or customer service team More ❯

integrations that maximize efficiencies and minimize costs. We deliver, maintain, and support integration solutions at both group and country levels across all our operating countries. We focus on outstanding customer service and commercially viable solutions, ensuring that our solutions are secure, stable, and reliable. What you'll do Support and develop integrations at country or global levels Analyze … optimize, and design existing and new integrations in A2A and B2B solutions Work with various standards: Industry, Computacenter, & customer variances Work with different connectivity methods and security practices Perform third-line support activities and handle configuration requests Take responsibility for (partial) projects if interested and suitable Receive training and coaching from experienced colleagues and develop personally What you'll More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. We continue to ensure our team holds complex and varied expertise across every aspect of the Now Platform. Our customers look to us More ❯

We are recruiting for a IT Maintenance Service Center Administrator for a leading IT service provider based in Hatfield. The SWAP Centre is a fast-paced environment with various customer builds that we support throughout the SWAP build and repair cycle function, we are introducing this role to support the SWAP operation on a day-to-day … and liaising with the relevant distribution teams to locate and amend any discrepancies. Regular auditing to ensure reliable and up-to-date tracking of all assets. Collaboration with the Service Centre to request approval for repair from customer accounts. Ordering the correct parts necessary for our engineers to repair assets to the standard our customers require. Management and … assets to consult with external departments or companies where sourcing parts or work is required. General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers. Asset and Stock management sessions to locate and retain fluidity while preventing assets being misplaced. Assistance in specific tasks where prompt investigation and resolution are required. More ❯