Oracle Customer Cloud Service Analyst
- Hiring Organisation
- Affinity Water
- Location
- Hatfield, England, United Kingdom
seeking an Oracle Customer Cloud Service Analyst to join our team and provide expert support for CCS applications on a 12 month fixed term contract. This role ensures the stability, performance and availability of our cloud-based customer service solutions, while delivering exceptional service … potential problems. Deliver training and ongoing support to team members. Incident & Problem Management Triage and resolve software support and data processing issues. Manage incidents, service requests and problem resolution using ITSM tools. Perform root cause analysis and implement preventive measures. Collaborate with Oracle support and internal teams for escalations. ...