Job Title: IT Service Assurance Lead - Utilities Experience Reports To: Product Group Manager Salary Range: Competitive Purpose of the Role: Ensure IT services are effectively delivered and maintained for specific business areas, including regional offices and depots. Handle service support and escalations to meet business needs and act … as the IT service representative. Key Responsibilities: Build and maintain business relationships, managing escalations and issues. Support significant IT changes, ensuring full testing before production. Champion continuous improvement of IT services. Manage service escalations and communication of service events. Participate in 24/7 coverage for high … priority incidents. Collaborate with the Major Incident Team and IT Service Assurance Lead. Work with SaaS suppliers to meet SLA requirements and review services. Review and manage vulnerability reports and knowledge articles. Key Accountabilities: Ensure high-quality, efficient IT services. Assist in service resolution to meet serviceMore ❯
Job Title: IT Service Assurance Lead - Utilities Experience Reports To: Product Group Manager Salary Range: Competitive Purpose of the Role: Ensure IT services are effectively delivered and maintained for specific business areas, including regional offices and depots. Handle service support and escalations to meet business needs and act … as the IT service representative. Key Responsibilities: Build and maintain business relationships, managing escalations and issues. Support significant IT changes, ensuring full testing before production. Champion continuous improvement of IT services. Manage service escalations and communication of service events. Participate in 24/7 coverage for high … priority incidents. Collaborate with the Major Incident Team and IT Service Assurance Lead. Work with SaaS suppliers to meet SLA requirements and review services. Review and manage vulnerability reports and knowledge articles. Key Accountabilities: Ensure high-quality, efficient IT services. Assist in service resolution to meet serviceMore ❯
you'll certainly continue to grow your technical skills (as with any IT role), what truly sets this opportunity apart is its emphasis on customerservice and user experience. If you're someone who thrives on delivering outstanding service, has a natural way with people and knows … performance-based bonus Ongoing training & certifications - Stay ahead in IT! Team socials & supportive environment Career progression opportunities Where You Fit In: Handle incoming customer communications, to ensure you impress with excellent service and uphold the business' strong reputation. Build and maintain great relationships with customers and third-party … partners, working together to achieve success. Manage and resolve service cases in their IT tool, maintaining high standards for service levels and communication. Improve their service desk tools, like updating the knowledge base, customer guides, and processes. Take advantage of a supportive work environment to grow More ❯
The metering tasks for the Metering Engineer includes those of a complex technical nature to time, cost and quality targets to satisfy business and customerservice requirements and pr... More ❯
The metering tasks for the Metering Engineer includes those of a complex technical nature to time, cost and quality targets to satisfy business and customerservice requirements and provide technical s... More ❯
