4 of 4 Customer Service Jobs in Horsham

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in … professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in … professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights More ❯

one stop shop’ for all your moving needs is rapidly becoming our flagship solution. Working with leading estate agents throughout the UK enables us to offer a concierge style service advising and setting up broadband and utilities through our partnerships. Why join us? Aside from a fantastic list of benefits, we move quickly and are market leading. We truly … will need to have the ability to identify the correct lead provider and ensure they are being taken through the appropriate journey, matching suitable products. · Delivering and providing excellent customer service and sales knowledge. · You will be offering a variety of well known, popular, household names such as SKY, Virgin, Talk Talk and many others. · Being able to … and targets. · Working as part of a team. Is this you? · Money driven. · Proven track record in sales – minimum of 1 year. · Upbeat and motivated. · Experienced in delivering excellent customer service. · Happy to lead from the front. · Confident and professional in person. · Friendly and able to build relationships. · Competitive – with a driven nature. · Self-motivated with a positive attitude. More ❯

devices, and networking equipment. This role is critical in ensuring the smooth operation of the organisations IT infrastructure by diagnosing, repairing, and upgrading end-user equipment while delivering excellent customer service. Key Responsibilities: Support end-users with complex IT issues beyond the scope of the IT Helpdesk. Install, configure, troubleshoot, and maintain end-user devices, including desktops, laptops, mobile More ❯