plans, we will strive to remain a truly exciting, rewarding, and unique place to work. HOW WILL YOU MAKE A DIFFERENCE? Reporting to the Service Desk Team Manager, the Service Desk Analyst will form part of a growing team supporting the internal infrastructure of the business. You will … managed in a timely and appropriate manner following relevant processes To handle stakeholder technical queries and issues within SLA and to escalate to the Service Desk Manager where required To be a ‘champion’ for the internal infrastructure, ensuring other team members can provide cover in the event of your … independently on assigned projects through to completion and train other team members on those new technologies To troubleshoot IT issues as requested by the Service Desk Manager Ensure appropriate support documentation is maintained and that the Service Desk knowledge base is appropriately populated and updated. To gain a More ❯
plans, we will strive to remain a truly exciting, rewarding, and unique place to work. HOW WILL YOU MAKE A DIFFERENCE? Reporting to the Service Desk Team Manager, the Service Desk Analyst will form part of a growing team supporting the internal infrastructure of the business. You will … managed in a timely and appropriate manner following relevant processes To handle stakeholder technical queries and issues within SLA and to escalate to the Service Desk Manager where required To be a ‘champion’ for the internal infrastructure, ensuring other team members can provide cover in the event of your … independently on assigned projects through to completion and train other team members on those new technologies To troubleshoot IT issues as requested by the Service Desk Manager Ensure appropriate support documentation is maintained and that the Service Desk knowledge base is appropriately populated and updated. To gain a More ❯
You will be the first point of contact for resolving routine queries from our largest clients by phone and email. A high level of customerservice must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training … for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter. VARIED DAY TO DAY RESPONSIBILITIES Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations. Provide a best in-class query resolution service to … our clients, aiming to resolve client issues as quickly as possible. Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution. Keep up-to-date with any changes or upgrades to the SmartSearch platform. Take More ❯
You will be the first point of contact for resolving routine queries from our largest clients by phone and email. A high level of customerservice must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training … for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter. VARIED DAY TO DAY RESPONSIBILITIES Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations. Provide a best in-class query resolution service to … our clients, aiming to resolve client issues as quickly as possible. Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution. Keep up-to-date with any changes or upgrades to the SmartSearch platform. Take More ❯
Closing Date Monday, 30th June 2025 Start Date Thursday, 31st July 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade 4 (Desired) Maths GCSE, grade … Desired) About the Employer ILKLEY IT SERVICES LTD Ilkley IT Services is a friendly and dynamic Managed Service Provider (MSP) based in the picturesque town of Ilkley in West Yorkshire, providing high-quality IT support to small and medium-sized businesses. We’re passionate about delivering exceptional customerservice while maintaining a relaxed and supportive environment that encourages learning and development. More ❯
