1 to 25 of 75 Customer Service Jobs in West Yorkshire

+ 10% Bonus + Benefits The Opportunity We are seeking an experienced Enterprise Contact Centre Manager to lead the transformation and consolidation of multiple customer-facing operations into a unified, enterprise-wide contact centre function. This is a highly visible leadership role with responsibility for bringing together several established … service desks and customer support functions that provide critical services across employee services, IT support, financial administration and public-facing service operations. The successful candidate will play a key role in shaping the future customer experience strategy, driving service excellence and leveraging technology to create ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! We currently have an exciting opportunity for a for Catchment Team Leader to join … Customer Management Centre Work Type -This is a permanent role, working full time 37 hours per week, the working pattern we have available is working Monday to Friday 8.00pm- 4.00pm with one weekend day to be worked, every other week and a corresponding day off in lieu during ...

Title : Customer Service Representative Location : Leeds City Centre Pay Rate : 14.40p/hr Hours : Monday - Friday, (Apply online only) Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 6 months Start Date : October 12th 2026 We're passionate about making a difference … customers lives and we need people who share the same vision. As an Embark Customer Service Advisor, you'll be responsible for: Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers. Assisting customers with their accounts, updating ...

products sector. Supplying trade professionals and commercial customers across the UK, the business has built a strong reputation for reliability, technical expertise and outstanding customer service. Due to continued growth, we are seeking an experienced Technical Support Specialist to provide expert technical assistance to customers, installers and colleagues. This … excellent opportunity for a technically minded individual who enjoys problem-solving, delivering exceptional customer service and working with innovative products. The Role As a Technical Support Specialist, you will become a key point of contact for technical enquiries, helping customers and installers diagnose issues, configure products and achieve ...

Service Desk Analyst Contract: Rolling 3 Month Contract Working Pattern: Full Time, On Site We are currently supporting an NHS organisation in Elland with the recruitment of a Service Desk Analyst on an initial 3 month contract. You'll join a busy IT team providing frontline support … staff across the organisation, acting as a first point of contact for technical issues and service requests. This role is fully on site and would suit someone with good customer service skills, who is comfortable working in a fast paced support environment. Key Responsibilities Provide first line ...

will work independently and as part of an established engineering team, providing reactive, maintenance, installation, commissioning and surveying services across an existing and growing customer base. You will be responsible for ensuring customers receive a high standard of technical service and customer care, acting as a professional … basic troubleshooting of fire and security systems. Complete preventative maintenance and field modifications. Diagnose and resolve technical issues efficiently and professionally. Maintain accurate customer service logbooks, PDA reports, compliance documentation and other required paperwork. Maintain effective communication with customers and the office to ensure issues are resolved ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring … consistently high standard of service delivery. You will join Alscient's Managed Services team, supporting customers across a range of sectors. This is a hands-on leadership role, where you will be actively involved in service reviews and customer conversations while remaining closely engaged in your team ...

Position: Salesforce Technical Architect - Service Cloud & Agentforce Employment Type: Contract Start: ASAP(August/September 2026) Duration: 12 Months Location: West Yorkshire, UK – Hybrid (1–3 days per week onsite, with the remainder working remotely) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation … largest organisations. The business delivers complex technology transformation programmes that require innovation, collaboration and thought leadership. Role – We are seeking an experienced Salesforce Service Cloud & Agentforce Technical Architect to lead the technical architecture for a major enterprise customer service transformation programme . This senior, hands‐on role ...

supply specialist industrial solutions to blue-chip global clients across multiple engineering sectors. Due to business expansion, they are seeking to appoint an interim Customer Service & Customs Specialist based at their Huddersfield facility. The role will initially run for a minimum of 12 months, with potential long-term … prospects. The successful candidate will provide critical B2B customer support, manage the end-to-end UK import/customs declaration process, and oversee customer digital procurement portals. You will act as a pivotal operational link between UK clients, international distributor networks, and central European group headquarters. NB: This ...

supply specialist industrial solutions to blue-chip global clients across multiple engineering sectors. Due to business expansion, they are seeking to appoint an interim Customer Service & Customs Specialist based at their Huddersfield facility. The role will initially run for a minimum of 12 months, with potential long-term … prospects. The successful candidate will provide critical B2B customer support, manage the end-to-end UK import/customs declaration process, and oversee customer digital procurement portals. You will act as a pivotal operational link between UK clients, international distributor networks, and central European group headquarters. NB: This ...

based in Bradford. This is a 15 month maternity cover. Our mission is to provide simple and efficient processing with controlled, high-quality service, enabling our customers to excel in their own service delivery. The Payment Operations team is responsible for several key areas including … processing of all financial transactions such as billing, customer payments, accounts payable & receivable, in compliance with supplier accounts, applicable legislation and internal policies Operational cash forecasting and working capital tracking Processing supplier payments & employee expenses This is a key role within the Payment Operations function, with a dedicated focus ...

proactively seek resolutions for customers while keeping them informed of progress. Responsibilities: Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues Escalate incidents where required … line teams Display excellent customer service and maintain outstanding customer satisfaction levels Record end user identification information Record incident details with a high level of accuracy Carry out initial analysis on incidents and requests to assess appropriate next steps Prioritise, schedule and escalate incidents as and when ...

+ excellent benefits Technical Sales & Support Engineer German Speaking Are you a German-speaking engineer with a passion for customer interaction and technical problem-solving? Do you enjoy combining your engineering knowledge with commercial support in a customer-facing role? We're recruiting on behalf of a leading … solution delivery while building strong long-term relationships. Key responsibilities include: Providing technical sales and engineering support to new and existing customers. Understanding customer requirements and recommending suitable engineering solutions. Responding to technical enquiries via telephone and email. Creating and interpreting engineering drawings using SolidWorks or similar CAD software. ...

stakeholders in and outside of the company. Provide 1st line IT support, troubleshooting hardware, software, Microsoft 365, user accounts, and business systems. Manage incidents, service requests, onboarding/offboarding, device setup, and access permissions while maintaining excellent customer service and meeting SLAs. Support IT projects, create documentation … improving IT processes. Provided 1st line IT support for hardware, software, Microsoft 365, and business applications. Logged, prioritised, troubleshot, and resolved incidents and service requests using a helpdesk ticketing system. Managed user onboarding/offboarding, account administration, access permissions, and device provisioning. Installed, configured, and supported desktops, laptops, mobile ...

Marketing Executive to manage the day-to-day operation of our ecommerce brands. This is a varied, hands-on role covering ecommerce website management, customer service, digital marketing, social media and affiliate relationships. The successful candidate will be responsible for keeping our Shopify stores running effectively, updating website … content and products, responding to customer queries and helping manage the day-to-day digital activity across our brands. The role would suit someone who is confident with technology, organised and comfortable solving problems independently. Key Responsibilities Manage the day-to-day running of WRM Media's ecommerce websites. ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Leeds Valley Park Work type: Permanent role, working full time 37 hours … learn, experiment, solve problems and build the skills needed for the future. What skills are we looking for? Previous experience of working in a customer service, coordination, administration, workplace, hospitality, facilities or learning support environment. Strong organisational skills, with the ability to manage bookings, schedules, room requirements ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

include: Monitoring and supporting customers through a ticketing system, including escalating issues to senior team members where appropriate. Configuring hardware and software to meet customer requirements. Diagnosing and troubleshooting monitor, computer and network issues. Supporting customers with IT queries and technical problems. Setting up and maintaining security policies, including … from: Dedicated mentoring and support from experienced IT professionals. Hands-on experience in a real IT support environment. Opportunities to develop your technical and customer service skills. Progression opportunities as you develop your knowledge and experience. Salary reviews. The opportunity to build a long-term career in IT. ...

Customer Application Support Technician | Jira | SQL Hybrid, 2 days a week onsite – Leeds or Bradford We’re looking for a Customer Application Support Technician to join a growing SaaS environment, providing 1st Line application support to external customers and businesses. This is a customer-facing application support … role where you’ll troubleshoot issues, manage tickets, guide users and work closely with Engineering, Product, Account Management and IT Service Delivery to get problems resolved. What you’ll be doing: • Act as the first point of contact for customers • Triage, log and diagnose application issues • Manage tickets through ...

Role: As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment. This is a field-based role covering customers … around the Yorkshire. What you will do: Perform Installation, Commissioning, Service and Repair of our equipment Perform training, both internally and externally where needed Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial ...

Application Support Technician Hybrid, 2 days a week onsite – Leeds or Bradford We’re looking for a Customer Application Support Technician to join a growing SaaS environment, providing 1st Line application support to external customers and businesses. This is a customer-facing application support role where … troubleshoot issues, manage tickets, guide users and work closely with Engineering, Product, Account Management and IT Service Delivery to get problems resolved. What you’ll be doing: • Act as the first point of contact for customers • Triage, log and diagnose application issues • Manage tickets through Jira Service Management ...

your work feels meaningful, you will feel at home at Ricoh. What you will be doing This role will report to the IT Service Requests Manager and will be responsible for providing excellent support to our internal colleagues for Service Requests via phone, e-mail and face … will be working in a fast paced, high volume and sometimes challenging environment within a fun team. Department Duties: Serve as primary contact for customer queries/requests delivering excellent customer service. Initial assessment, approval and resolution of incidents and service requests Take ownership and responsibility ...

seeking a skilled Microsoft Dynamics 365 Developer with experience in Dynamics 365 Customer Engagement (CE) and Power Platform. The candidate will be responsible for designing, developing, customising, and supporting enterprise CRM solutions while working closely with business stakeholders, functional consultants, and solution architects. Key Responsibilities Develop and customise Dynamics … applications (Sales, Customer Service, Field Service). Configure entities, forms, views, dashboards, business rules, and security roles. Build Power Apps (Model-Driven and Canvas Apps), Power Automate workflows, and Power Pages solutions. Design and implement integrations using Azure Functions, Logic Apps, Service Bus, and REST APIs. ...

required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network … resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR). Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service resilience and support secure cloud and on-premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management ...

support across the business, helping to ensure colleagues have access to reliable, secure and efficient IT systems. This is a varied role combining IT service desk support, desktop support, user administration, hardware deployment and on-site technical assistance. The position is predominantly office based. Following successful completion of probation … Role As IT Support Analyst, you will act as a key point of contact for employees experiencing technical issues, taking ownership of incidents and service requests through to resolution wherever possible. Key responsibilities will include: • Providing first-line and second-line IT support via telephone, email, remote access ...