1 to 25 of 39 Customer Service Jobs in West Yorkshire

title Customer Help Desk Expert Function Customer Help Desk Location Ripponden Reports to Customer Help Desk Team Leader Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools … make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to support ...

Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend … work, translating these into terms for use with either technical or non-technical audiences. Report on your own analytical work in sufficient detail, meeting customer needs, effectively presenting results in both written and oral form. Professional delivery & innovation Work with customers to understand their needs, create clear plans ...

work within the Helpdesk function. This key recruit has overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey, and implementing positive change. This is an excellent opportunity to join a superb customer centric business … company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and make recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support ...

clients and internal colleagues as well as working on Cyber Essentials, Cyber Essentials Plus assessments and all other services within our Security portfolio. Customer service is a priority, as such you will enjoy the interaction and building rapport with our existing, varied customer base. What … doing: Liaising with customers to understand their requests and how best resolve issues Supporting project implementations from initial customer training through to ongoing support Working on Cyber Essentials & IASME Assured Level 1 assessments Working on Cyber Essentials Plus & IASME Assured Level 2 (Audited) audits Carrying out Internal Vulnerability Scanning ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Consultant to support schools across Leeds and surrounding areas. This is a great opportunity for a hands-on IT professional with strong technical and customer service skills who enjoys working across multiple sites in a fast-paced environment. Key Responsibilities Provide onsite and remote IT support to schools … backups, and security systems Manage Microsoft technologies including Active Directory, DNS, and Group Policy Build strong relationships with school staff and provide excellent customer service About You Previous IT support experience essential Ideally experience supporting schools or education environments Strong knowledge of Windows environments and networking Organised, proactive ...

only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. Working from home - you will travel to customer sites across the Leeds and surrounding areas Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues … problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required To deal with general support To be involved with pre-sales technicalities ...

expert guidance, managing complex enquiries, supporting platform development and testing activities, and delivering communications, webinars and engagement initiatives. The role is responsible for ensuring service requests and issues are managed effectively and consistently, maintaining high standards of customer service and supporting organisations to meet their data security … addition to the DSPT, the post holder will contribute to the delivery and continuous improvement of wider national cyber security services, working with service owners, stakeholders and operational teams to support service delivery, user engagement and the successful implementation of cyber security initiatives across the NHS. Main duties ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. … role is the variety of work, the investment in staff development and the opportunity to work with modern Fire & Security technologies across a diverse customer base. Engineers are trusted to manage their own workload while receiving strong operational support from an experienced management team. Salary & Benefits ...

basis, you will be involved in the investigation and resolution of customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alike and be able to identify and solve issues alongside … client confidentiality and security Ability to follow strict process and procedures Desirable – knowledge of the Cyber Essentials scheme Personal qualities: Organised, Reliable and trustworthy Customer Service Driven Good problem-solving skills Good timekeeping Attention to detail Ability to work individually and as part of a team Strong interpersonal ...

growing team. Be part of something big If you are a talented, ambitious, hands on team player with a passion for sales and customer service then keep reading! The Growth Engine is a high energy direct sales function within TU which brings exciting opportunities for the right individuals … really make their mark. This department is a busy hub of activity which provides fantastic opportunities for its team members and best in class service for our clients. We are looking to add to our resilient, driven and highly enthusiastic team of professionals and you will join ...

will have some experience of data or statistical analysis in either a professional or an educational setting but will also have some experience of customer service or working to customer requirements. The role requires meeting a range of fixed deadlines of varying frequency to provide submissions … attend office days in person in Leeds as required. Main duties of the job The Business Intelligence team provides a reporting and analysis service to the clinical services and management of Leeds and York Partnership NHS Foundation. Key responsibilities for the Information Officer include report and dashboard authoring, submission ...

technical issues and becoming the go-to expert for a wide range of products. Whether you're currently in technical support, installation, commissioning, field service or engineering, this role offers the chance to move into a stable, office-based position with genuine long-term career prospects. What … fault finding Delivering expert pre-sales and post-sales technical support Becoming a product specialist across automation, access control and security solutions Building strong customer relationships through exceptional service and technical expertise What We're Looking For Experience within access control, CCTV, automation, security systems or a related ...

remain available to frontline services. Responsibilities: Provided 2nd line support across desktop, laptop, mobile, and application issues Investigated and resolved escalated incidents from the service desk within agreed SLAs Supported user account management within Active Directory and Office 365 Assisted with device builds, configuration, and deployment of end user … Office 365 (user admin, troubleshooting) Good understanding of desktop and laptop support Experience working within a ticketing system and ITIL environment Strong troubleshooting and customer service skills Previous public sector experience highly desirable ...

data analysis, system testing, or administrative support. Strong problem-solving skills with the ability to simplify technical issues for non-technical users. Excellent communication, customer service, and stakeholder management skills. A proactive mindset with a passion for improving processes and user experience. Strong organisational skills with the ability ...

York, Sheffield, Manchester & surrounding regions (UK) Combination of field travel and home-based work Overview This role focuses on managing and growing strategic quick-service restaurant (QSR) partnerships within a leading online food delivery marketplace. You will work directly with franchise business owners across a designated territory to drive … commercial growth, optimise operational performance, and improve customer engagement. The role combines strategic account management, consultative sales, operational advisory, and data-driven growth planning within a fast-paced tech and hospitality environment. Key Responsibilities Build and strengthen long-term commercial relationships with franchise partners Drive order growth and overall ...

Looking For We'd love to hear from you if you have: A degree or equivalent qualification A background in sport, sales, customer service, hospitality, or other performance driven environments Excellent communication and interpersonal skills A competitive mindset and strong work ethic Confidence building relationships with new people ...

experience Identify opportunities to grow accounts and introduce additional services Communicate regularly with clients to understand their needs Work towards targets while maintaining high service standards Who Should Apply We are open to a wide range of backgrounds. You might be: A graduate looking to begin a commercial career … graduate with strong communication skills From retail, hospitality, customer service, or another people-focused role Confident, organised, and relationship-driven If you are someone who connects well with people and believes your skills can transfer, this could be the right opportunity. What’s on Offer £30,000 base ...

Systems Intruder Alarm Systems This is a field-based position requiring excellent technical knowledge, strong problem-solving skills, and a commitment to delivering exceptional customer service. Requirements Minimum 3 years' experience within the Fire & Security industry Proven experience installing and servicing Fire Alarms, CCTV, Access Control, and Intruder Alarms … Full UK Driving Licence Strong fault-finding and diagnostic abilities Ability to work independently and as part of a team Excellent communication and customer service skills Willingness to travel across Yorkshire with occasional national travel Package & Benefits Salary up to £40,000 depending on experience Overtime opportunities available ...

Internal Account Manager The Opportunity A growing technology provider is looking to hire an Internal Account Manager to support the development of its existing customer base across IT services, cybersecurity, telecoms, and workplace solutions. This is a commercially focused account management role with real ownership — ideal for someone with … account development, there is also scope to support new business activity where needed. Key Responsibilities Manage and develop a portfolio of existing B2B customer accounts Build strong relationships and become a trusted point of contact Identify and develop upsell and cross-sell opportunities across IT, telecoms, and cybersecurity Proactively ...

iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality ...

pipeline through lead generation, referrals, and conversions. Collaborate effectively: Work seamlessly with internal teams, including the field-based development management team, to ensure excellent customer service and efficient lead follow-up. You Bring Proven sales record: Demonstrated ability to achieve and exceed sales targets, with experience ...

lasting professional relationships Ability to handle difficult conversations Excellent analytical and problem solving skills, attention to detail; well organised Proactive and independent thinker Excellent customer service skills Strong presentation skills with the ability to convey key messages to diverse and wide audiences Exceptional Stakeholder Engagement skills Experience working ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. This is a rare opportunity to join a growth stage technology company, working with a close-knit team to uncover new opportunities … have excellent verbal communication, listening and interpersonal skills. You can easily take initiative and you’re proactive in your approach You have great customer service skills You’re flexible and open minded You can work in a fast-paced environment and understand how important teamwork ...