1 to 25 of 42 Customer Service Jobs in West Yorkshire

including bank holidays) Company pension scheme Free on-site parking Excellent break facilities What we're looking for: 3+ years' experience in a technical, customer-facing role, ideally within a busy customer service environment Strong working knowledge of electronic or security products (non-IT), access control … Experience with installation processes, wiring principles, commissioning, and on-site support Previous involvement in roles such as technical support, pre/post-sales, field service, commissioning, and applications engineering Excellent verbal and written communication skills, with the ability to explain technical concepts clearly Strong problem-solving skills with ...

Overview The Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers, and internal stakeholders. What You’ll Do Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries … software-related issues, are addressed in a timely and effective manner, developing expertise in the Product area you support. Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations by striving to provide a positive ...

This role is critical in ensuring the effective storage, management, and lifecycle control of Trust IT equipment, while delivering a consistently high level of service in line with agreed policies, procedures, and service level agreements. Key Responsibilities Provide day-to-day support for Stores Department services, ensuring adherence … policies, procedures, and service standards. Deliver excellent customer service by ensuring processes are followed and service requirements are consistently met. Report incidents and service issues to line management promptly to ensure SLAs are achieved. Support the safe storage, movement, and delivery of IT equipment, working ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

this opportunity! Not a Graduate? No problem, we are looking for people to join our team with experience working in Sales, Retail, Hospitality, Customer Services, Events, Marketing, Recruitment or similar areas – that would love to start a career in recruitment. Working in recruitment isn’t for the faint-hearted … driven to succeed in your career. It’s a great sector to get into if you want exposure to sales, marketing, and events, customer service and so many other industries, as it’s such a multifaceted role where no day is the same! You will start to build ...

Technical Support and Spares Manager Department: Installation, Service & Spares Reports to: Operations Manager Location: Leeds Salary: £28,000 – £32,000 (depending on experience) Working Hours: Monday to Friday, 08:00 – 16:30 About the Role I am seeking a highly organised and proactive Technical Support and Spares Manager … join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service. You will act as a key link between customers, engineers, and suppliers—supporting ...

ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through … RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution ...

Support Engineer (Field-Based MSP) - Leeds £26,000 - £31,000 + Benefits A growing Managed Service Provider based in Leeds is looking to add an IT Support Engineer to its field engineering team. This role is ideal for someone who enjoys being customer-facing, working across varied environments … Assist with server, backup, networking, and cloud support tasks Carry out upgrades, migrations, and project-based work Build strong client relationships and provide high service levels Escalate complex issues where needed while owning tickets through to resolution Required Experience Previous experience in an IT Support Engineer, Service Desk ...

About Systemagic: At Systemagic we have 25 years’ experience providing business award winning IT support services. Our approach is entirely customer focused as we are committed to providing what our clients want, when they need it, in the most effective manner to ensure that the technology works for you. … year Apprenticeship Awards 2017 – Commitment to Apprenticeships Responsibilities: Proactively and reactively deliver first line helpdesk and technical support as required to our clients Administer service tickets for the service desk, creating new tickets, updating and closing tickets Receive and make telephone calls to our clients and suppliers ...

leading force in IT, networking, and connectivity, delivering cutting-edge, tailored solutions that keep businesses ahead of the curve. Renowned for their top-tier customer service and innovation-first mindset, they’re not just supporting growth, they’re fuelling it. Now, with big expansion plans in motion, they … join the team and play a key role in their next stage of hyper-growth. Key Responsibilities Own a portfolio of approximately 60 customer accounts, ensuring customer satisfaction, retention and achieving your sales target. Nurture relationships with existing clients by understanding their business needs and proactively identifying opportunities ...

allowance, wellbeing programs, and private medical benefits. Key Responsibilities As Client Manager, you will be seeking opportunities to drive revenue growth within an existing customer portfolio Manage and close renewal opportunities with existing customers, ensuring timely follow-up and strong relationship management to support retention and growth. Achieve … exceed revenue targets by identifying and delivering up-sell and cross-sell opportunities. Identify account challenges and customer needs while clearly demonstrating the business value of our products and services. Deliver a high-quality customer experience through consistent and meaningful engagement. Maintain accurate planning, documentation, reporting ...

provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany … analytical, troubleshooting and problem-solving skills. · Proven ability to multi-task, effectively determine priorities and meet SLA’s. · Excellent communication relationship-building and internal customer service skills. · Adaptable and flexible in a fast-changing industry and work environment. · Willing to work off-hours and weekends when required ...

ongoing maintenance Contribute to cyber security standards, including Cyber Essentials Use scripting (e.g. PowerShell) to improve efficiency and automation Deliver a high level of customer service, primarily remotely with occasional on-site support when required Skills & Experience Strong experience in IT support (2nd or 3rd line level) Solid ...

Holdsworth recruitment is delighted to be working with an Ilkley based client, looking for Customer Success Executives on a full-time, permanent basis. Our client is expanding their fast-growing team with an exciting opportunity in their Customer Success department. As a market leader in the tech world … data uploads Organising and delivering engaging training sessions for clients on platform use Responding to a wide range of client queries—both technical and service-related Showcasing new platform features and keeping clients up to date with regulatory changes What we’re looking for: Customer service ...

you. At Covéa Insurance , were all about protecting what matters most - whether its your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, were here to make a real difference. In this role, youll be working ...

Information Services - Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers. This role has an emphasis on procurement support and candidates are encouraged to draw specific reference to any experience … Develop innovative solutions to solve business problems and identify opportunities to drive cost reductions across the company in line with fiscal planning. Deliver excellent customer service. Main Responsibilities of Post: Where required by a line manager, provide financial support to the IT services function. Where required by a line ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £26k basic salary ...

+ bank holidays Company vehicle Employee referral bonus scheme Tools, PPE, uniform and ongoing training provided Health & wellbeing support Employee recognition programme The Role Service, maintain and install fire alarms, CCTV, intruder alarms and access control systems Deliver a high standard of customer service and build strong … client relationships Manage your own workload across a regional patch Diagnose faults and carry out effective repairs Complete accurate service and compliance reports Identify system issues and recommend improvements Work to deadlines while maintaining quality standards Ensure full compliance with health & safety regulations Collaborate with internal teams to deliver ...

mission-critical systems run seamlessly where they matter most? A leading international provider of advanced security and detection technology is looking for a Field Service Engineer to join its UK team, primarily to cover the West Yorkshire and North West regions. As a Field Service Engineer … with industry-leading systems used across the aviation and security landscape. We’re looking for someone who combines technical expertise with great communication and customer service skills. You should be comfortable working both independently and as part of a small, dynamic team. Key requirements: Technical training (e.g., electronics ...

Cybersecurity solutions that empower businesses today and transform them for the digital future. Working across sectors such as healthcare, finance, manufacturing, and public service, we partner with our clients to enhance efficiency, drive innovation, and deliver measurable results. SPG Intelligence is part of the Solution Performance Group … knowledge Representing SPG Intelligence professionally at all times, living our values and contributing to our collaborative culture About You: 2+ years experience in sales, customer service or a relevant commercial role (tech/SaaS preferred but not essential) Confident making high volume cold calls and engaging senior-level ...

you. At Covéa Insurance , were all about protecting what matters most - whether its your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, were here to make a real difference. In this role, youll be working ...

Data Architect, within ourIT Department! AtCovéa Insurance,wereall about protecting what matters most - whetheritsyour home, your car, or your business. With our award-winning customer service and a wide range of insurance products,werehere to make a real difference. In this role,youllbe working in a team where ...

complex multidisciplinary supply chain. You will lead on the design and construction of our regional capital investment programmes in line with, delivering an excellent customer experience, quality, budgets and operational key performance indicators. You will also contribute to ongoing development of commercial and strategic imperatives for the region, ensuring … continue to deliver high quality services that meet business and customer expectations. Passionate about driving improvement, you will be influential in supporting capability development and growing future talent as part of our aim to be a centre of excellence in programme and project management. You will ...

Operations. The role ensures all goods are booked in correctly, checked against paperwork, and handled efficiently to support smooth operations and high levels of customer satisfaction. Role Accurately book in returned IT equipment and products into internal systems Verify returned items against return documentation (RMA, delivery notes, invoices, etc. … damages, or missing items Prioritise workload effectively to meet daily processing target Maintain accurate and up-to-date system records Communicate with internal departments (Customer Service, Warehouse, Finance, Purchasing) regarding return queries Support investigation of return discrepancies when required Ensure returned stock is labelled and routed correctly within ...