2 of 2 Customer Service Jobs in the Isle of Wight

implementing automated tools to reduce errors whilst monitoring and auditing configurations regularly for discrepancies. Oversee change control processes and ensure proper documentation. Foster a culture of continuous improvement and customer service excellence. Experience required for the Lead Application Support Analyst: Previously led and managed software/application support teams. Experience of modern programming languages (C#), problem solving and More ❯

Customer Service Team Leader – Isle of Wight | £45k-£55k Hexwired has partnered with a company who are a leading specialist software solutions company. They are looking for a Customer Service Team Leader who will be reporting to the Sales and Service Manager. Although you will be working in a team you should be able to … work under your own steam. Key skills required for this role: Deliver regular, accurate departmental reports aligned with service level agreements (SLAs) and key performance indicators (KPIs). Effectively prioritize, coordinate, and monitor team activities to ensure timely and high-quality outcomes. Manage support tickets by identifying, prioritizing, and escalating issues as appropriate. Drive continuous improvement by recommending and … implementing enhanced procedures and workflows. Lead, mentor, and develop team members to enhance individual growth and optimize overall team performance. The salary for this Customer Service Team Leader role will be up to £45,000-£55,000 per annum. The company are rapidly expanding and are at the forefront of their industry. They are looking to pay circa More ❯