Service Desk Analyst Job Description Service Desk Analyst (CustomerService/Triage) Telent are looking for a Service Desk Analyst (CustomerService Helpdesk Agents/Helpdesk Operators) to join our growing CustomerService Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and … an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and development is on offer! This Service Desk Analyst role will cover x3 start times that change week by week. Day shift patterns are as follows: 7:00am-3:00pm (one week per month) 9:00am … 00pm (two weeks per month) 11:00am-7:00pm (one week per month) The successful Service Desk Analyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital More ❯
Service Desk Analyst Job Description Service Desk Analyst (CustomerService/Triage) Telent are looking for a Service Desk Analyst (CustomerService Helpdesk Agents/Helpdesk Operators) to join our growing CustomerService Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and … an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and development is on offer! This Service Desk Analyst role will cover x3 start times that change week by week. Day shift patterns are as follows: 7:00am-3:00pm (one week per month) 9:00am … 00pm (two weeks per month) 11:00am-7:00pm (one week per month) The successful Service Desk Analyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital More ❯
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Service Desk Analyst Job Description Service Desk Analyst (CustomerService/Triage) Telent are looking for a Service Desk Analyst (CustomerService Helpdesk Agents/Helpdesk Operators) to join our growing CustomerService Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and development is on offer! This Service Desk Analyst role will cover x3 start times that … are as follows: 7:00am-3:00pm (one week per month) 9:00am-5:00pm (two weeks per month) 11:00am-7:00pm (one week per month) The successful Service Desk Analyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL). Our Technology Teams at More ❯
you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce CustomerService Supervisor - Japanese and Chinese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. … Critical for overseeing operations of the customerservice team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY RESPONSIBILITIES Overseeing the customerservice Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing VW customerservice policies and procedures to ensure efficiency and effectiveness in handling inquiries and issues. Monitoring and reporting on order generation and order fulfilment across localised warehouse and carrier functions. Tracking of order process exceptions measuring the online order flow to ensure timely and accurate order fulfilment. Working collaboratively with IT and More ❯
Customer Support Specialist/Technical Support Specialist/CustomerService Representative required to join a growing company based in Marietta, GA. Customer Support Specialist/Technical Support Specialist/CustomerService Representative will be responsible for providing exceptional customerservice and technical support across multiple channels. Customer Support Specialist/Technical … Support Specialist/CustomerService Representative will be proactive, detail-oriented, and thrive in a fast-paced, team-oriented environment. Package & Location $45k - $56k Based in Marietta, GA - On-site, Full-Time Benefits package including health, dental, and vision insurance 401(k) retirement plan Customer Support Specialist/Technical Support Specialist/CustomerService Representative … Responsibilities Provide timely and professional support to customers via phone, email, chat, and in-person. Analyze customer feedback to identify recurring issues and suggest improvements. Collaborate with sales, product, and technical teams to address customer needs effectively. Maintain strong knowledge of company products and services to deliver accurate guidance. Follow up with customers to ensure complete resolution and More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
TripAdvisor LLC
Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customerservice strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customerservice outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯
TECHNICAL CUSTOMERSERVICE*** Are you tech-savvy, people-focused, and ready to kick-start your career in IT? We're looking for an enthusiastic and personable Technical CustomerService person to join our growing team. This is a fantastic opportunity for someone who loves technology just as much as they love helping people. This role blends … hands-on technical support with outstanding customer service. Salary up to £26K depending on experience + benefits Key responsibilities for the Technical CustomerService include, Delivering professional yet friendly customerservice via telephone, email, and remote tools Troubleshooting and resolving issues across IT, Networking, Telecoms and Cyber Security Managing and maintaining client systems including servers … using a help desk system Contributing to internal documentation and user guides to help both clients and teammates Occasionally visiting client sites when required (local travel) The ideal Technical CustomerService person will need, A passion for technology and a desire to grow your IT knowledge A natural ability to communicate clearly and professionally with customers A calm More ❯
Berkshire, England, United Kingdom Hybrid / WFH Options
Focus Resourcing
Our client is recruiting for a CustomerService Coordinator on a permanent basis based in their busy Theale office. After training you will have the option to work from home 2 days per week at your managers discretion. Our client is seeking a candidate with proven office based customerservice skills. For this role you will … flexible regarding hours of work. Benefits: Private healthcare 25 days holiday + bank holidays Employees assistance programme Salary sacrifice pension Electric car scheme Cycle to work scheme As the CustomerService Advisor, you will be responsible for: Handling inbound telephone calls promptly. Proactively resolving customer enquiries. Producing quotations and estimates. Processing purchase orders. Coordinating email traffic within … shared inboxes. The successful CustomerService Advisor will have the following related skills/experience: "+ years office based customerservice experience Strong communication skills Intermediate IT skills to include Excel, Word and Outlook Strong attention to detail Self-motivated with a flexible can-do attitude Good inter-personal skills, must be able to work as More ❯
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
Our client is recruiting for a CustomerService Coordinator on a permanent basis based in their busy Theale office. After training you will have the option to work from home 2 days per week at your managers discretion. Our client is seeking a candidate with proven office based customerservice skills. For this role you will … flexible regarding hours of work. Benefits: Private healthcare 25 days holiday + bank holidays Employees assistance programme Salary sacrifice pension Electric car scheme Cycle to work scheme As the CustomerService Advisor, you will be responsible for: Handling inbound telephone calls promptly. Proactively resolving customer enquiries. Producing quotations and estimates. Processing purchase orders. Coordinating email traffic within … shared inboxes. The successful CustomerService Advisor will have the following related skills/experience: '+ years office based customerservice experience Strong communication skills Intermediate IT skills to include Excel, Word and Outlook Strong attention to detail Self-motivated with a flexible can-do attitude Good inter-personal skills, must be able to work as More ❯
Kingston Upon Thames, Surrey, England, United Kingdom Hybrid / WFH Options
Reed
1st Line Support CustomerService Agent Annual Salary: Competitive Location: Kingston upon Thames, KT1 Job Type: Full-time, Hybrid Day-to-day of the role: Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system and over the phone. Occasionally assist with the configuration … by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients. Collaborate with suppliers and internal teams to ensure efficient service delivery. Perform various administrative and ad hoc duties as required. Required Skills & Qualifications: Previous experience in a customer support role, preferably within a service provider environment. Familiarity … with cellular network environments is advantageous. Experience with Zendesk or similar customerservice software is beneficial. Strong customerservice and time management skills. Excellent written and verbal communication skills in English. High attention to detail with the ability to see tasks through to completion. Ability to work independently while effectively engaging with internal and external stakeholders. More ❯
Job Title: CustomerService Executive (French Speaking) Location: High Holborn, London (100% Office Based) Our client is a dynamic and innovative Fintech business dedicated to delivering fast, flexible and affordable funding to their vast European client base. We are looking for proactive and organised CustomerService Executives to join the ‘French territories’ team and provide essential … support to their SME clients. This is an excellent opportunity to advance your B2B customer support career and develop your skills in a supportive and friendly environment. Position Details: • Job Title: CustomerService Executive (French Speaking) • Location: High Holborn, London • Salary Range: £27,000 - £29,000 per annum + bonus • Hours: 9am – 6pm, Monday to Friday • Start … Ideally September, with interviews over the next two weeks Key Responsibilities: Communicate with business owners daily, answering inbound calls and addressing any questions they may have Monitor support and customerservice inbox to ensure that we consistently reach top service levels Work with various enterprise technology platforms Engage effectively with customers via phone, email and chat ensuring More ❯
Feltham, Middlesex, England, United Kingdom Hybrid / WFH Options
French Selection UK
FRENCH SELECTION (FS) German Speaking CustomerService Administrator (Fixed Term Contract) Location: Feltham Hybrid work after training Salary: £27,500 per annum plus bonus and excellent benefits Ref: 4277GC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4277GC The company: An exciting opportunity to work at a … with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees. Main duties: To support the CustomerService department via emails, chats and phone calls as well as coordinate the return of … inquiries from distributors, resellers and customers - Ensuring all customers' queries are dealt with efficiently and timeously also providing relevant feedback - Managing logistical issues and deal with all replacements ensuring customer satisfaction - Liaising with internal departments - Technical team, accounts, warehouse etc. - To arrange shipments - All administration relating to role - database, reports, work records etc. The candidate: - Fluent in German (written More ❯
Complaint handling, strong customerservice skills, call handling Your new company My client is recruiting for a proactive and versatile Operations & Support Coordinator to join their team. This is a varied and rewarding role that combines customerservice, complaint handling, IT support, administrative duties, and operational assistance. If you're a strong communicator with a keen … eye for detail, and have a positive attitude, I would love to hear from you. Key Responsibilities CustomerService, Issue & Complaint Handling Deliver outstanding customerservice via phone and email. Handle queries, complaints, and incidents with professionalism and efficiency. Build and maintain strong working relationships with both customers and surveyors to ensure smooth operations. Operational Support … Administration Assist the Operations Manager with the day-to-day running of operations. Monitor and chase outstanding reports to ensure timely completion. Collaborate with the Customer Sales Team to streamline workflows and improve efficiency. Perform basic data entry and administrative tasks with accuracy and attention to detail. What you'll need to succeed Experience in a similar customerMore ❯
Farnborough, midlands, united kingdom Hybrid / WFH Options
PASS by everyLIFE
Technical Support/CustomerService Executive at everyLIFE Technologies Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Hybrid, Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free … non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical CustomerService Executive to support our … growing customer base. The CustomerService team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations. Seek to understand how customers use our products, and proactively offer guidance to customers on how to get More ❯
Farnborough, England, United Kingdom Hybrid / WFH Options
PASS by everyLIFE
Technical Support/CustomerService Executive at everyLIFE Technologies Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Hybrid, Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free … non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical CustomerService Executive to support our … growing customer base. The CustomerService team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations. Seek to understand how customers use our products, and proactively offer guidance to customers on how to get More ❯
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Client Services Manager Posting Date: 19 Aug 2025 Function: Service Unit: Business Location: Botley, Southampton, United Kingdom Salary: Competitive with great benefits Function: Managed Service Location: Southampton - to be in commutable distance to customer site in Swanwick … times per week Clearance: SC cleared or ability to meet the criteria for clearance As our Senior Client Services Manager you'll sit in Business UK - Service function, within our Managed Service team. We'll see you already acting and/or experienced in a Senior Manager role. You'll be the gatekeeper of multiple managed service contracts servicing an Aviation client whereby you'll be accountable for the end to end Service and Delivery of the entire contract agreement. Aviation industry experience and CAA guidelines on networks is essential. You'll strategically shape BT's service and delivery strategies to meet customer goals and contractual SLAs. Being the accountable owner means building More ❯
Senior Client Services Manager (Botley, Southampton, United Kingdom) Job Req ID: 50159 Closing date: 3rd September 2025 Function: Managed Service Location: Southampton - to be in commutable distance to customer site in Swanwick 3 times per week Clearance: SC cleared or ability to meet the criteria for clearance Why this job matters As our Senior Client Services Manager you … ll sit in Business UK – Service function, within our Managed Service team. We’ll see you already acting and/or experienced in a Senior Manager role. You’ll be the gatekeeper of multiple managed service contracts servicing an Aviation client whereby you’ll be accountable for the end to end Service and Delivery of the … entire contract agreement. Aviation industry experience and CAA guidelines on networks is essential. You’ll strategically shape BT's service and delivery strategies to meet customer goals and contractual SLAs. Being the accountable owner means building strong relationships both internally and externally, being the conduit and acting as the voice of the customer to our internal serviceMore ❯
CustomerService Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a CustomerService Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs … promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯
CustomerService Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a CustomerService Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs … promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯
Newbury, West Berkshire, Berkshire, United Kingdom
Siemens Healthineers
CustomerService Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a CustomerService Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs … promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯
Sunbury-on-Thames, Middlesex, England, United Kingdom
Mulberry Recruitment
CustomerService Executive - German and English Speaking Salary: £27,500 £4,125 retention bonus and benefits 17 months fixed term contract Location: Sunbury Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) Hybrid: Tuesdays, Wednesdays and Thursdays in the office and the remaining … two days can be worked from home My client who are the Technology sector are recruiting for a CustomerService Executive - German and English Speaking. The right candidate will be responsible for emails, Chat and Social Media queries and providing an excellent customer service. This is a 17 month fixed term maternity contract until the end of … training, the first month may require them to be based in the office 4 days a week. Responsibilities Provide first level technical support. Logging technical support queries Manage the CustomerService inboxes ensuring that a 24-hour response is achieved. To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customerMore ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Lloyds Online Doctor
making tools for doctors. Role Purpose In this role, you will play a key role in advancing digital healthcare transformation, ensuring that patients receive safe, efficient, and high-quality service in a dynamic, evolving environment. Initially office-based for a 6-8 week training period Monday to Friday, this position will transition to hybrid/remote working once training … You will help lead a growing and expanding team of Patient Support Advisors, providing support and direction to them on a daily basis. You will ensure a first-class service is delivered to every patient whilst maintaining patient safety. Coaching, support, development, career guidance and motivation will be provided to all Patient Support Advisors. Key Responsibilities Maintain patient safety … and uphold the highest standards of care Provide a discreet and efficient service to patients Work as part of a fast paced and energised team Support the team when required in dealing with high volumes of patient queries Be the first point of escalation for our Support Team Speak confidently to patients on the phone focusing on first time More ❯
CustomerService Team Leader – Isle of Wight | £45k-£55k Hexwired has partnered with a company who are a leading specialist software solutions company. They are looking for a CustomerService Team Leader who will be reporting to the Sales and Service Manager. Although you will be working in a team you should be able to … work under your own steam. Key skills required for this role: Deliver regular, accurate departmental reports aligned with service level agreements (SLAs) and key performance indicators (KPIs). Effectively prioritize, coordinate, and monitor team activities to ensure timely and high-quality outcomes. Manage support tickets by identifying, prioritizing, and escalating issues as appropriate. Drive continuous improvement by recommending and … implementing enhanced procedures and workflows. Lead, mentor, and develop team members to enhance individual growth and optimize overall team performance. The salary for this CustomerService Team Leader role will be up to £45,000-£55,000 per annum. The company are rapidly expanding and are at the forefront of their industry. They are looking to pay circa More ❯
Employment Type: Permanent
Salary: £45000 - £55000/annum Pension, Holidays, Bonus and more
Join us as a Service Desk Analyst. At Peregrine, were always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. How … deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the … first point of contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of IT-related incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log More ❯
growing company in the market place; as such the ability to manage change in line with this growth is the key to its future success, through continuous development in customerservice offering. LGEUK service relies heavily upon a small number of product specific service providers who carry out a high percentage of the total repair volume. … The management of these repairers is critical, with regular reporting or KPI management required. Some areas of the service dept can interface with repairers and this can lead to confusion on both parts regarding the correct contact points for any specific issues. As LGEUK grows within the market there will be an increasing need to optimise its current repair … network, bringing with it the need for reliable controlled evaluation of prospective new companies. Working with the Service Network Manager, CustomerService Operation Team Leader and CustomerService Director, part of your remit will be ensuring that our customers receive continued high level quality service. The position is based at our Weybridge Head Office with More ❯