Service Desk Analyst Location: Camberley office, Surrey (Office based) Job type: Full time, Permanent (Standard day shifts) Ref: (00)556 Telent are looking for a Service Desk Analyst (CustomerService Desk Agent) to be a part of our growing IT Service Centre team in Camberley … the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over … a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customerservice is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Attend training sessions Ordering of spare parts via more »
CustomerService Advisor/Spanish Speaker who is fluent in oral and written Spanish and English with a great combination of administrative, customerservice and organisational/planning skills, as well as a good understanding of Microsoft Office is required for well-established company based in … communication skills (both oral and written) You must also be happy working shifts. JOB OVERVIEW We have a fantastic new job opportunity for a CustomerService Advisor who is fluent in oral and written Spanish and English with a great combination of administrative, customerservice and … organisational/planning skills, as well as a good understanding of Microsoft Office. Working as the CustomerService Advisor you will provide excellent standard of service to customers through email, phones, and web chat interactions. As the CustomerService Advisor you will be resolving customermore »
A Level 2 Ford CustomerService Advisor Apprentice is required. Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. Duties include: dealing with customers both face to face and by … telephone and processing and solving customerservice complaints. Role Working in an exciting and busy environment the CustomerService Advisor Apprentice will be the front-line support for the busy service department. The Apprentice will keep in close contact with the management staff at the … dealership to update them on current customer affairs and relations. The apprentice’s role will include the following: Dealing with customers both face to face and by telephone To process and solve customerservice complaints Look to promote continuous improvement in customerservice Training Apprentices more »
Role: CustomerService Administrator Outbound Contract: Permanent Hours: M/F 0830 - 1730 Location: Dartford, DA2 6QS Why work for DACHSER? Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among … Pension Contribution 27 Days Holiday Employee Assistance Programme Discount Platform Life Assurance Benefit Cycle To Work Scheme Purpose Of The Role: To deliver a customer focused service quality to meet customer and network needs and requirements, adhere to local production quality control tools to maximise profit and … contribute to the strategic vision of the branch. To coordinate outbound customerservice for the development of a strong team ethic, a culture of trust internally, within and for the network and with the customers in the pursuit of delivering a quality service to the customermore »
CustomerService Support Maidstone, Kent (Commutable from: West Malling, Rochester, Ashford, Sittingbourne, Staplehurst, Marden, Coxheath, Lenham) £25,000 (£32,000 OTE) + Training + Progression + Benefits + Car Scheme Do you have CustomerService experience from an Automotive background, looking to work for a global … within their industry and are currently a multi-billion pound business with huge growth plans in place. As a result they require an additional Customer Advisor. You will be working on a days-basis out of their modern and fully equipped/dealership. You will be responsible for delivering … excellent customerservice and post-sales support care. This role would suit a CustomerService Advisor looking for a long-term career within a successful business offering the best training, progression and benefits on the market. The role: Based out of Dealership. Customer support, adviser more »
Welwyn Garden City, Hertfordshire, South East, United Kingdom
TheICEway
A skilled and ambitious CustomerService Advisor is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. This is a full-time (37.5 hours a week) CustomerService Advisor role for one of our cruise clients. … As a CustomerService Advisor, you will be responsible for handling customer inquiries, providing exceptional customerservice, and effectively communicating with customers. This is an on-site role located in Welwyn Garden City. This is an excellent opportunity to progress your career with a well … above all, and this allows all team members to thrive in a dynamic and collaborative environment. Key Responsibilities: Answering incoming calls and responding to customer's emails Providing customers with needed information and support Making outbound calls Receiving inbound calls Sending and replying to emails and messages Listening to more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Guardian
you grow and succeed. About the Role: The Life & Health Protection Underwriter reports to the Head of Underwriting Operations and is responsible for providing CustomerService to our Adviser Partners and Policyholders to support Guardian's CustomerService proposition to achieve the target business outcomes, including … parties including CMO and re- assurers Be able to communicate well both verbally and in writing to give clear instruction & reasons for decisions Manage customer expectations and portray Guardian's high standards and underwriting services Point of contact for Customer Services team and distribution teams Provide retrospective underwriting … of cases for the claims area and claims committee Ensuring Guardian's Customer Services proposition for both advisers and customers is delivered ensuring that the quality of our services continues to meet and be recognised for leading the market Manage own time and workloads to meet internal Servicemore »
CustomerService Representative Oxford (onsite) IT Support Services £22,000-£24,000 (DOE) A well established IT Support Services company is looking for an experienced CustomerService Representative to join their team on a full-time basis. You will be joining a team of 5 CustomerService Advisors providing advice on computer repairs and sales enquiries. Responsibilities: Handling incoming customer queries Resolving issues to management (Customer Support Team Lead) Maintain client details, processing payments, maintaining CRM Raising tickets/closing tickets Maintain customer information on database Account creation/new user … setups Skills: Microsoft Office- Excel/Word/Outlook Knowledge of CRM tools CustomerService Experience (1-2 years) If this is something you'd be interested in, can you please apply now and I will be in touch to discuss the role further. In Technology Group Ltd more »
As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customerservice skills including understanding customer needs and business needs, critically evaluating customerservice levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »
Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customerservice for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Servicecustomer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting more »
HONOR United Kingdom (hihonor.com) Title: Call Centre Manager Job Location: Reading, UK (will move to London in H2 2024, Frequent business trips to various customer locations (including some international travel) About the Role In this exciting role, you will play a pivotal role in shaping the success of our … responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviours to provide exceptional customerservice that reflects our brand values. Ultimately you propel sales of our focus models by actively taking part in the sales process. This … and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the more »
CustomerService Advisor (Engineering/Automotive) £24,000 + Training + Progression + Excellent Company Benefits. Commutable from Lymington, Christchurch, Milford on Sea, Bournemouth, Totton, New Milton. Are you a CustomerService Advisor looking to work for a nationwide business who have a great reputation for … tight knit team on a Monday to Friday basis. In this varied, fast paced position you will build relationships with the company's vast customer base as well as developing your own skillset through specific industry training. The company are one of the market leaders in their field and … taking care of their workforce, they are looking to expand further and add another ambitious member to the team. This role would suit a CustomerService Advisor looking to add to their skillset and join a tight knit team. The Role: Handle in-bound order/sales enquiries more »
Service Coordinator/Engineering Coordinator/Service Administrator required to join a global engineering manufacturer. The successful Service Coordinator/Engineering Coordinator/Service Administrator shall be office based near Fareham, responsible to plan and schedule the Field Service Engineers work, provide service support … liaise with customers plus the engineering team. Full product training provided. The Service Coordinator/Engineering Coordinator/Service Administrator will ideally have experience in coordinating, scheduling, service support, booking goods in or similar customerservice role within engineering. Full product training provided. Package … depending on experience Pension Additional Benefits Onsite Parking 25 days holiday including Bank Holidays Service Coordinator/Engineering Coordinator/Service Administrator Role Coordinate the work, assignments, and scheduling of the Service Engineers and profitability of the Service Department. Contacting customers over the phone to book more »
candidate will have previous experience working within Logistics, Scheduling, exports or imports but open to any industry if you have administration experience and strong customerservice * Strong customerservice and communication skills both verbal and written * Excellent time management and attention to detail * A team player … candidate will have previous experience working within Logistics, Scheduling, exports or imports but open to any industry if you have administration experience and strong customerservice * Strong customerservice and communication skills both verbal and written * Excellent time management and attention to detail * A team player more »
Basingstoke, Hampshire, South East, United Kingdom
Premier Technical Recruitment
of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Support Manager/Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets … across the whole of the UK. Reporting to the Director of CustomerService, the successful Technical Support Manager candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customerservice … well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency of the Customer Relationship Centre team. Core responsibilities for this extremely varied and challenging Basingstoke based role will include (but not be limited to): The management, motivation more »
Basingstoke, Hampshire, South East, United Kingdom
Premier Technical Recruitment
continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Help Desk Manager/Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets … across the whole of the UK. Reporting to the Director of CustomerService, the successful Technical Help Desk Manager candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customerservice division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency of the Customer Relationship Centre team. Core responsibilities for this extremely varied and challenging Basingstoke based role will include (but not be more »
Job Title: CustomerService Representative (Temporary) Location: Chelmsford, Essex Salary: £11.80 per hour Duration: Minimum 6-month temporary contract, potential for permanent placement Working Hours: Monday to Friday, flexible with one weekend required per month (8:00 am - 16:30 pm) Key Responsibilities: Respond to customer inquiries … and concerns promptly and professionally via email. Utilize IT skills to navigate customer databases and systems efficiently. Demonstrate exceptional customerservice skills, ensuring a positive experience for all clients. Collaborate effectively with team members to address customer needs and resolve issues. Maintain accurate records of customer … Office suite (Word, Outlook, Excel). Excellent written communication skills with the ability to understand and respond to written English effectively. Prior experience in customerservice or a related field preferred. Experience with Microsoft Teams and other collaboration tools is advantageous. Flexibility to work a varied schedule, including more »
Job Title: Field Machinery Engineer Division: phs Wastekit Oxford Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and … set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery. CustomerService To liaise with the call controllers and Field Service Supervisors to provide the … best service to the customers. The engineer is expected to help plan their daily work to maximize customerservice, achieve the highest standards and productivity using electronic and verbal communications as appropriate. The engineer should always try and take ownership of engineering issues so that the customermore »
Job Title : CustomerService Advisor Location: Highbury Campus, Portsmouth Salary: £22,132.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About the College: As a newly merged College, we aspire to be the employer of choice in the Portsmouth area … Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As a customerservice assistant here at COPC, your role will encompass various responsibilities aimed at providing excellence service to students, staff and visitors. This … you: Excellent communication skills both verbal and written Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building Customer focused mindset with a commitment to providing exceptional service Problem solving abilities in order to resolve issues independently or collaboratively with colleagues Previous more »
Stevenage, Hertfordshire, South East, United Kingdom
Siemens Healthineers
you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. CustomerService Engineer - Imaging Equipment - Field based (Hertfordshire/Bedfordshire & surrounding areas) Competitive base salary + company car + bonus + overtime … OTE - Year 1) Siemens Healthineers is recruiting for a CustomerService Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This isa field role with considerable independence travelling … to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? You will work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of SiemensHealthineers products within more »
Our client is looking for a Technical CustomerService Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of … products. The Technical Customer Advisor, would be responsible for taking calls from customers and talking through the issue, assisting where possible and giving technical advice. Then should the issue not be able to be rectified over the phone, the advisor would then be responsible for liaising with an engineer … to fix the fault. The Advisor would also be responsible for logging ongoing jobs and ensuring these are completed. The Technical Customer Advisor, must have experience within a similar role, but this doesn't have to be within the plumbing and heating sector, as training will be provided for more »
s Fareham/Portsmouth based client are keen to recruit a Contract IT 1st Line Support Analyst to join their busy and thriving IT Service Desk team on an initial 2 Month contract. If you have excellent communication skills; previous IT support experience and love to provide a high … level of customerservice this could be the role for you! This 2 month contract role will be engagement via Umbrella company. As a member of the Contract IT 1st Line Support team you will be the primary point of contact for the UK retail stores running technology … and systems for processing store transactions at Point of Sale, internal CRM systems and other customer engaging digital experiences (Digital Signage, Social, Interactive Apps). For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customerservice inline more »
s Fareham/Portsmouth based client are keen to recruit a Contract IT 1st Line Support Analyst to join their busy and thriving IT Service Desk team on an initial 2 Month contract. If you have excellent communication skills; previous IT support experience and love to provide a high … level of customerservice this could be the role for you! This 2 month contract role will be engagement via Umbrella company. As a member of the Contract IT 1st Line Support team you will be the primary point of contact for the UK retail stores running technology … and systems for processing store transactions at Point of Sale, internal CRM systems and other customer engaging digital experiences (Digital Signage, Social, Interactive Apps). For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customerservice inline more »
South Central Ambulance Service NHS Foundation Trust
Job summary We're looking for call handlers to join our dynamic and patient focused team. Do you have: Exceptional customerservice or patient facing experience, high levels of compassion and empathy and an excellent ability for following processes? A professional attitude, with a calm and articulate telephone … within the public or private sector is desirable, although not essential as full training will be given. However, previous experience of working in a customerservice and target focused environment is essential to thrive within this role. Full time hours vary between 6:00 & 23:00, 7 days … and record incoming telephone calls requesting Patient Transport, in accordance with the set audit procedure, meeting agreed Key Performance Indicators (KPIs). To be customer focused and provide information in a polite and accurate manner. To handle all other incoming telephone calls to the Contact Centre as appropriate to more »
Elevate your career with our client a leader in secure EMV payment and mobile acceptance solutions. They are seeking a CustomerService Technical Specialist to join their dynamic team, ensuring that their cutting-edge technology solutions are functioning optimally for clients and integrator partners. In this pivotal role … possess a proven track record in the payment, retail, or hospitality industry, with a focus on EMV, PCI, and Security. This role demands a customer-centric approach, paired with the ability to communicate complex technical concepts to developers and non-technical stakeholders alike. Responsibilities include acting as the primary … the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customerservice, excellent communication, the ability to work with diverse teams and customers, and a knack for innovative thinking to improve processes. Knowledge of more »