17 of 17 Customer Service Jobs in Lanarkshire

Position: Fire & Security Service Engineer Job ID: 3584/1 Location: Glasgow (with occasional travel across Scotland) Rate/Salary: £37,000 £40,000 per annum (DOE) Benefits: Company vehicle, high-quality tools, career progression opportunities, performance recognition, supportive leadership Type: Permanent, Full-Time HSB Technical … permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Fire & Security Service Engineer Typically, this person will be responsible for servicing, maintaining and supporting a range of Fire & Security systems across the Glasgow area, delivering a high ...

Areas Covering: Glasgow & Edinburgh Salary: £25,000 - £30,000 SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent … professionally while delivering high-quality technical service. Responsibilities: Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment Install, configure, and maintain hardware, software, and network infrastructure Respond to service requests and incidents Troubleshoot and resolve issues efficiently, escalating where necessary Carry out preventative ...

Deskside Support Engineer – 6–12-month contract – Inside IR35 VIQU IT have a customer who are looking for a skilled IT Support professional who is a proactive and customer-focused individual with experience of 2nd to 3rd line IT support. Within this role you will be required … provide 2nd to 3rd line support directly to the team, this includes Troubleshooting, Inventory management and customer-facing IT support. This is an excellent opportunity for someone with strong 2nd to 3rd line experience who thrives in a hands-on, fast-paced environment and enjoys solving complex technical challenges ...

have excellent customer service and administration skills and have a background in any of the following, electrical, mechanical, gas or construction. Are you looking for a new role with a company that can offer the following, Work for a Well-Established, Growing Service Provider Youll Get Real … operational workflows. Managing and updating CAFM (Computer-Aided Facilities Management) systems to track and allocate tasks effectively. Responding to client enquiries, delivering excellent customer service and acting as a communication bridge between clients and onsite teams. Ensuring compliance with SLAs (Service Level Agreements) and KPIs (Key Performance ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Duration - 6 months The main purpose of this role is to contact B2B customers (business customers). Key Day-to-Day Responsibilities Customer Outreach: Proactively contact business customers to explain the need for the equipment replacement. Contact will be primarily via telephone or email. Customer Engagement … need to contact customers several times to encourage them to interact and agree to the replacement. Handover/Scheduling: Once the customer agrees to the replacement, you will pass the details to someone else who will schedule the service. Customer Experience: Maintain a customer-facing approach. Since ...

Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting … premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement ...

support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. … with hands-and-feet network support, including switch replacements, patching, and hardware swaps. Strong problem-solving ability and confidence working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles. ...

technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider. The role is to support and operate enterprise infrastructure within a managed hosting and data-centre environment. The role will suit engineers with … solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes and shared service models. Responsibilities Co-ordination and Ownership of support tickets Troubleshooting Active Directory, VMWare, Windows, Storage, Backups and Networking Liaising with 3 rd party vendors and taking part in troubleshooting ...

Engineering Customer Support Glasgow based Check these questions out! If you say yes to one or more of them, then this could be the role for you! Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment? Are you someone … works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change? Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers and colleagues ...

technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider. The role is to support and operate enterprise infrastructure within a managed hosting and data-centre environment. The role will suit 3rd line … engineers with solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes and shared service models. Responsibilities Co-ordination and Ownership of support tickets Troubleshooting skills in Active Directory, VMWare, Windows, Storage, Backups and Networking Liaising with 3 rd party vendors ...

time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. … Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated ...

value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … deliver on real-life outcomes. We collaborate closely to bring that positive impact home. What you’ll be doing: Sales Support Administrator Processing customer orders quickly and accurately Managing amendments, back-orders and low-value quotations Handling customer queries and providing order updates Supporting reporting, ticket management ...

recruiting for an IT Support Analyst to join a well-established organisation with operations across Scotland. This opportunity sits within an internal Service Desk team and is ideal for someone with early-career IT support experience looking to build long-term stability within a structured environment. Responsibilities Acting … first point of contact for IT support queries Logging and managing incidents through a Service Desk system Supporting Windows desktop and Microsoft 365 users Managing user accounts and permissions Building and deploying end-user devices Assisting with system maintenance and upgrades Escalating issues where appropriate About You Experience ...

ideal, but we can look at people who are driven, determined and excited by the challenge it may bring Those with Retail/Customer service experience, Administrators or recent Graduates will also be considered. Confident with undertaking Candidate Generation Good research skills and the desire … with prizes varying from a bottle of champagne to International travel Summer and Christmas Party 1 additional day awarded for each full year's service- Maximum 5 additional days. Day off on your Morgan Hunt Birthday. Membership to GymPass which includes gyms, personal training and access to fitness & mental ...

spend from existing customers Building strong, long-term relationships through regular site and client visits Working closely with internal branch teams to deliver excellent customer service Keeping up to date with market trends, product developments, and competitor activity Maintaining accurate CRM records and sales reporting What ...

have excellent customer service and administration skills and have a background in any of the following, electrical, mechanical, gas or construction. Are you looking for a new role with a company that can offer the following, Work for a Well-Established, Growing Service Provider Youll Get Real ...