17 of 17 Customer Service Jobs in Lanarkshire

Head of Customer Service A fast-growing, purpose-led travel company on a mission to deliver unforgettable holidays across the globe. With over 30,000 customers a year and teams in the UK, US, and Germany, our client recently became a certified B Corp a major step in their journey toward sustainable, values-driven growth. They are now … hiring a Head of Customer Service to lead a global team (20+), shape a future-ready, insight-driven service function, and scale a world-class customer experience. What youll do: ?? Define and deliver the global Customer Service strategy ?? Lead transformation across UK, US & Germany ?? Drive customer retention, satisfaction, and review scores ?? Implement CRM … AI and automation tools to improve efficiency ?? Build and support a scalable, high-performing team ?? Launch a follow-the-sun global service model ?? Embed data, KPIs, and continuous improvement What youll bring: ? Experience leading large, multilingual service teams ? Proven success scaling in fast-growth, digital or travel businesses ? Hands-on with CRM platforms (Zendesk, HubSpot) and automation ? Strategic More ❯

Service Engineer - Security What can Johnson Controls do for you? We offer an exciting opportunity to work with Johnson Controls, helping to shape a future that is safe, comfortable, and sustainable. We are passionate about enhancing the way the world lives, works, and plays, and we are committed to creating an environment where our employees can thrive and grow. … What you will do The Security Service Engineer will serve a large commercial customer base in the Glasgow and Falkirk area, focusing on servicing Security Systems such as Intruder Alarms, CCTV, and Access Control. The ideal candidate will adhere to industry standards while providing outstanding customer service and technical expertise. We seek proactive engineers who can … join a high-performing team focused on a specific geographical region, working for a market-leading brand that offers unparalleled career advancement. How you will do it Deliver exemplary Customer Service that exceeds expectations, fostering strong relationships with both internal and external clients. Service devices safely and responsibly, minimizing the risk of injury and property damage. Manage More ❯

Here at Chubb Fire & Security we're looking to add a Field Service Engineer to join ourLarge Project Team based across Scotland. Ideally based out of Glasgow this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting … Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Goals and Objectives: To provide first line service and routine maintenance activities and support to all the company & third party products in use, throughout the region. Responsibilities: To repair, maintain and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/Electronic industry. Alternatively able to demonstrate in depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯

Here at Chubb Fire & Security, we're looking to add a Field Service Engineer to join our Large Project Team based across Scotland. Ideally based out of Glasgow, this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security has been … Scheme A Central Benefits Platform offering a wide variety of discounts Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence Goals and Objectives: To provide first-line service and routine maintenance activities and support to all the company & third-party products in use, throughout the region. Responsibilities: To repair, maintain, and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/electronic industry. Alternatively, able to demonstrate in-depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯

ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking). Were looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up … taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of first and second-line technical support to internal and external customers, maintaining service levels Performing daily health checks of cores service platforms Performing regular maintenance and patching of core service platforms Creating and maintaining technical knowledgebase documentation Required Skills & Qualifications … Full UK Drivers license Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring More ❯

troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service. This is a fantastic opportunity to directly support our customers, manage installations, and deliver high-quality service to businesses across a range of sectors. What's in It for You? A dynamic, varied role : No two days will be the same. From troubleshooting complex network issues … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line … Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or More ❯

including switches, routers and wireless devices. Maintain accurate asset and support documentation. Collaborate with the wider IT team to support technology projects and continuous improvement. Provide professional and friendly customer service to end users. Desirable skills: A strong interest in IT and a desire to grow your technical skills. Basic understanding of computer systems, software and networking principles. More ❯

don't let that discourage you from applying. The Impact you will have: Adhering to safety guidelines set and all policies set out by customers and Briggs Equipment The service and maintenance of Diesel, Petrol and Electrically powered Small Plant, Agricultural and Ground Care Equipment This will involve attending Breakdowns, Fault Finding and completing planned Preventative Maintenance Ensuring customer service is kept to a high level and any queries are addressed Complete job activity electronically and ensure all required parts to complete tasks are ordered Ensuring the company vehicle is maintained to a high standard and has the correct parts stock Ensuring customer relationship are maintained and developed through high standards of service What will … experience within a similar role Good understanding of hydraulic, mechanical and electrical principals The ability to work independently and under pressure The ability to manage and prioritise workload Understanding customer needs What you can expect from us: A base salary up too £36,934 pa based on a 40 hour working week Overtime is payable at x1.5 Monday – Saturday More ❯

procedures to enable the department to add value to the Contract Requirements: Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment. Strong customer service and communication skills, with a professional and proactive approach. Good commercial awareness and experience with financial reporting. Proficient in Microsoft Excel (intermediate to advanced level) and general More ❯

call out up to 10 call outs in a 8 hour shifts. plus mileage. ATM FLM Services consists of remedial actions to bring an ATM back online and in service referred to here as FLM Fix/es. FLM Fixes most usually do not require engineering tools, however simple engineering tools may be required. FLM Fixes may include, but … detailing the responsibilities and requirements which must be adhered to without exception. This is a FLM Plus role therefore some more in-depth fixes maybe involved. Required Experience Excellent Customer service ATM experience or transferable skills (Service engineer, IT support etc.) Will consider people who have the aptitude to learn new things and have some electronic or More ❯

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Glasgow/Motherwell area, and will attend customer sites in the region to diagnose … additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and … compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with Annual Bonus taking your total … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

be able to adapt to working in an outdoor environment all year round. Able to follow complex work instructions using smart devices and technology. Experience in working in a customer service role. Able to prioritise in a busy work environment. Comfortable with heights up to 15m. Have held a full UK manual driving licence for at least More ❯

role, you'll be the face of our company on client sites - installing, maintaining, and commissioning CCTV systems to the highest standards. If you thrive on technical challenges, value customer satisfaction, and want to be part of a team that truly makes a difference, we'd love to hear from you.The successful candidate must have experience in IP CCTV … to adapt solutions to meet clients' specific needs and the evolving nature of their premises.There will be out-of-hours working and overtime required, with travel to and from customer sites expected with prior notice. You will also be included in the 'on call' rota system. Job involves but is not limited to: Installation and commissioning of CCTV systems … hazards Key skills and Experience: Self-starter Working as an outdoors field engineer Working alone and in a team Must have flexible approach to working location and times Excellent customer service skills Demonstrable knowledge of CCTV installation Demonstrable knowledge of commissioning CCTV systems Working knowledge of IP Networking and excellent IT competence Essential: Full Driving Licence CSCS card More ❯

00am to 18:00pm or 18:00pm to 06:00am. Hourly rate for the role is £12.60/£13.10 Responsible in achieving Industry leading KPI's in Health & Safety, service, and performance. Managing all aspects of the receipt, handling, and despatch of stock. Monitor sickness and absence through effective Management skills. Accountable for Health & safety requirements and events in … the workplace to ensure a safe environment for your colleagues and Contractors. Ensure all customer service requests are dealt with efficiently. Driving a can-do culture by adopting a hands-on approach. Develop and mentor members of your team. Ensure a smooth and timely handover is executed. Previous experience of Warehousing/Cold store environment. More ❯

leader, servicing some of Europe's largest organisations and the world's strongest brands. It is through Russell's highly skilled and motivated workforce, attention to detail, and excellent customer service that the company has grown to where it is today. An opportunity has arisen for motivated individuals to join the team at Cumbernauld as a Warehouse Operative More ❯

We're working with a well respected global business to help them grow their evening IT Service Desk team in Glasgow. This is a great opportunity for someone who enjoys solving tech issues, thrives on providing great service, and wants a clear path to progress within a large IT function. You'll be the first line of support … to settle into a long term role with development options. What You'll Bring You'll have some experience in an IT support environment and a strong sense of customer service. You don't need deep technical knowledge, the team can teach you the hardware side, but you do need to be calm, clear, and confident when talking users More ❯