3 of 3 Customer Service Jobs in Lowestoft

a positive 'can do' attitude to the team and be both capable of working together with colleagues whilst maintaining the ability to work independently when required. This is a customer facing support role, so you should have strong customer service skills, empathy, and excellent interpersonal skills. A positive demeanour and solution-based approach is key. You will … standard is essential to this role. This role involves hybrid working with up to 2 days working from home. Main duties of the job - Answering calls to the IT Service Desk in a prompt and effective manner, to a high customer service standard. - Recording detailed incident information in an efficient manner, and escalating incidents to colleagues when … early as possible as this job may close earlier than the advertised closing date once enough applications have been received. Job description Job responsibilities Answer telephone calls from the customer within service level & provide relevant support as required. Record requests, incidents and problems effectively and accurately within the helpdesk platform. Resolve requests and incidents within the helpdesk platform More ❯

Exciting Opportunity to Join a Thriving Business in Lowestoft! Hales Group are recruiting a Service Desk Coordinator to support our client in Lowestoft. You will work within a fast-growing global organisation, your primary objective is to deliver exceptional customer service and provide crucial administrative support.With rapid global growth underway, there's never been a better time … to join their journey. You’ll be at the heart of a team that ensures customer issues are resolved swiftly and professionally, leaving every interaction feeling valued and positive. Service Desk Coordinator duties will include: Be the first point of contact for customers; building excellent working relationships ensuring that issues are always dealt with promptly and efficiently. Operate … when necessary logging engineer visits. Logging engineer visits and coordinating their schedules as needed. Documenting end user locations for equipment or services. Ensuring you are following up with their service calls and installations, ensuring customer satisfaction. Scanning and accurately linking unit detail paperwork to the computer system for records management. Liaising with relevant team to arrange equipment movements More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £35k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯