1 to 25 of 39 Customer Service Jobs in Suffolk

that all work carried out by engineers is logged onto the Call Handling system and closed accurately after completion of work. To confidently handle customer or engineer issues, ensuring that any escalations are communicated to the Service Desk Manager. Ensure all administration requirements of the service desk … are carried out to company processes and standards. Technical Support Being the technical liaison between administration, the customer and scheduling to ensure that the customer receives expected product & service within agreed timescales. Assist with remote support of Software for both customer and engineer. Working with the … wider team on the implementation of internal software; liaising externally and internally to ensure projects are on track against agreed timescales. Provide a quality service for the customer which will include building good relationships, delivering training and first-class aftercare. Provide first line technical support for both industrial more »

will also be required to help out on the installation side of the business so being strong, fit and healthy is a must. Our customer prides themselves on a high level of customer service and standards both in store and out in the field. You will predominantly … with customers to ensure their needs are met and their questions are answered Maintaining accurate records of work performed and materials used Providing exceptional customer service and building relationships with clients Adhering to all safety regulations and company policies Requirements: GCSE equivalent Knowledge of plumbing, electrical work, and … general maintenance Strong problem-solving skills and attention to detail Excellent communication and customer service skills Ability to work independently and in a team environment Valid driver's license Ability to lift heavy equipment If you are a skilled Hot Tub Engineer with a passion for providing excellent more »

Willingness to travel occasionally or client meetings and industry events. Ability to work independently and within a team. Strong problem-solving skills and a customer-centric mindset. If you have the relevant skills and experience and would like to be considered, please apply by forwarding an up-to-date … inbox and spam/junk mail folder for any email correspondence for this role. Additional keywords: Client management, operations, communications, business management, IT support, Customer Service Executive, account management, customer service, customer accounts This vacancy is being advertised and handled through Spider, the region's more »

Mobile Service Engineer- This is an exciting new opportunity for a self-motivated individual who enjoys time spent on the road! We are looking to recruit a Mobile Service Engineer to join our team. The role is predominantly a mobile role and could require overnight stays, possibly … paid by the company. Accommodation costs for overnight stays are paid by the company directly (not through expenses) About the role: As the Mobile Service Engineer you will be travelling across the UK, installing, and repairing golf range machinery. You will be servicing the golf range machinery, delivering machinery … clients and ensuring equipment maintenance is adhered to. Scheduled maintenance tasks for golf machinery. Respond quickly to and repair any unexpected issues. Dealing with customer queries and promoting the business. About you: You will need to have great customer service skills and an interest in mechanics is more »

The role of a Vehicle Parts Advisor is to provide each and every one of our customers with consistently high levels of service within the Parts Department. This Apprenticeship Programme is an exciting opportunity to kick start your career with Volvo, one of the world’s leading automaker and … parts sold Working with technicians to ensure they have the correct parts to complete their work Training The Vehicle Parts Advisor role follows the Customer Service Practitioner Level 2 standard The Programme typically lasts between 12 and 24 months depending on the career path chosen and you'll … lots of opportunities within our expanding retailer network to progress and move into new roles once you’ve successfully completed the programme. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CALEX UK LTD Working Week A typical working week could be 40 hours Monday - Friday 8.30am - 5.30pm. more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available). Salary … Engineer Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care about customer experience Strong verbal and written communication skills - this role is … largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them more »

Role: Defence Field Service Engineer Contract: Permanent Salary: £32,219 + £3k bonus for maintaining Sponsored Reserve status Location: Woodbridge Our Defence Engineers are integral to the delivery of our MOD contract. As part of this role you will be required to become an active member of the Army … or have been out of the military for over 6 years will be required to attend Army Reservist basic training. As a Defence Field Service Engineer you will be responsible for; The service and maintenance of materials handling and plant equipment in support of the MOD Fault finding … break downs, planned preventative maintenance and pre delivery inspection of all equipment Ensuring customer service is kept to a high level and any queries are addressed Following all MOD site rules whilst on base Adhering to safety guidelines and all policies set out by customers and AmeyBriggs Complete more »

This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

Just Recruitment are working with a well-regarded and established business, based in Sudbury. They are looking to add an Internal Sales and Customer Support Advisor to their team. The key purpose of this role is to offer a 1st class service to all customers, contacting the business … via phone, email or web orders. You will be required to work with all colleagues and multiple departments, to ensure a smooth customer journey, through the business. Duties include: Processing customer orders Preparation of quotes/bills of materials and determining effective pricing Deal with sales enquiries on … all products within the companies range Deal with enquiries on customer accounts Liaising with warehouse regarding special delivery orders Raise purchase orders Follow up quotations Manage all aspects of customer relationships Working as part of the team to drive positive company sales results Hit and exceed agreed KPI more »

Directory group management, account unlocks and password resets. * Candidate should have UK Full Driving License as the associate is required to travel within multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) - there is a Site vehicle available onsite … Support knowledge of Application & SharePoint * L1 support troubleshoot office Apps. * Should have effective communications skills * Ability to multitask and time management skills * Should have Customer Service experience * Proven strong written and verbal communication and interpersonal skills. * Self-motivated and willingness to learn * Proven ability to work well with more »

MSP, offering a chance to grow your skills and make a real impact in a dynamic environment. Our client is more than just a service provider; they're a team dedicated to excellence. Whether it's delivering top-notch consultancy or providing ongoing support, they prioritise customer satisfaction … Knowledge of networking protocols (TCP/IP, DHCP, DNS) Hands-on experience with hardware installation and maintenance Excellent communication skills with a focus on customer service Advantageous Experience: Familiarity with AutoTask PSA and RMM Systems Knowledge of ESET Products and Services Exposure to Cloud IP Phone Systems Experience … and be appreciated for your contributions If you're ready to take your IT career to the next level and thrive in a supportive, customer-focused environment, click “APPLY” now! Your data will be handled in line with GDPR. more »

per annum for the health and care or £38'700 per annum for the skilled worker route. If you have previous NHS service and you believe that your incremental point would be eligible for sponsorship please discuss this with the recruiting manager at interview. Main duties of the job … specialist equipment as well as repairs and maintenance. Used returned medical devices must be regarded as a potential infectious hazard to handlers including decontamination service personnel. You will also cover the receipt, sorting and preparation of returned reusable medical devices for cleaning and disinfection. You will learn the activities … training will be given to enable you to successfully carry out appraisals and well being conversations. You will liaise closely with Theatre staff ensuring customer service is met at all times. About us #BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community more »

Work collaboratively within the team to support colleagues and foster business development. Provide guidance and support to junior team members. Demonstrate flexibility in supporting service delivery across different areas. Effectively liaise and engage with other teams within the company. Customer Service: Act as a professional point of … contract finalization. Assist in research projects and the implementation of new procedures. Key Success Metrics: Feedback from team members and line managers. Contribution to service delivery and team performance. Timeliness and accuracy in delivering business objectives within budget. Essential Requirements: Degree in Quantity Surveying or equivalent experience. Proficiency in … BIM and its strategic importance to the company. Desired Attributes: Professionalism, friendliness, and honesty. Attention to detail and accuracy. Team-player mentality with a customer-focused approach. Initiative, organization, and a willingness to learn. Flexibility to adapt to evolving work demands. Benefits: Contractual Benefits: Generous annual leave and bank more »

Work collaboratively within the team to support colleagues and foster business development. Provide guidance and support to junior team members. Demonstrate flexibility in supporting service delivery across different areas. Effectively liaise and engage with other teams within the company. Customer Service: Act as a professional point of … contract finalization. Assist in research projects and the implementation of new procedures. Key Success Metrics: Feedback from team members and line managers. Contribution to service delivery and team performance. Timeliness and accuracy in delivering business objectives within budget. Essential Requirements: Degree in Quantity Surveying or equivalent experience. Proficiency in … BIM and its strategic importance to the company. Desired Attributes: Professionalism, friendliness, and honesty. Attention to detail and accuracy. Team-player mentality with a customer-focused approach. Initiative, organization, and a willingness to learn. Flexibility to adapt to evolving work demands. Benefits: Contractual Benefits: Generous annual leave and bank more »

undertake development and production of reporting, analysing and interpreting data, working with data to support effective improvement, and seeing how it helps in developing service strategy. You will be the lead point of coordination for the team in relation to Information Technology, and act as the point of liaison … interpreting complex data Desirable Experience of working with members of the public Line Management Project management Knowledge and Skills Essential Confidentiality and Data Protection Customer service Business Case procedures Data manipulation techniques; development and production of performance reporting, analysing and interpreting data, working with data to support effective … delivery, and seeing how it helps in developing service strategy. Knowledge of public health theory and of using a balanced evidence base to inform and support programmes of work that improve the health of the population. Understanding of health inequalities, and knowledge of working with diverse communities and in more »

Ipswich, Drivers only MAIN PURPOSE To take a lead role in championing our customer service standards, deputise for S ervice Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high quality support. AREAS OF RESPONSIBILITY To promote and communicate with all our Tenants … families in a manner that exceeds their expectations. To ensure all staff communicate politely and helpfully at all times to add value to the customer experience. In other words, giving our customers the best possible service each and every time. To take a lead role in providing high … necessary. To ensure that good practices are successfully transferred across services, including good team working and developing Care & Support Plans. To work closely with Service Managers and use additional supernumerary days/hours effectively. To facilitate and contribute to successful service transitions. To work in a variety of more »

all year round. The successful applicant will be an enthusiastic, well organised & driven person who has a passion for IT and can deliver exceptional customer service. The successful candidate will ideally have Microsoft 365, Active Directory and Windows Server experience and will be primarily responsible for the smooth running more »

You will be responsible for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing more »

You will be responsible for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing more »

Job summary We are looking for an experienced Dispenser to join our busy dispensary team that delivers a high level of customer service and patient care to our dispensing patients. You will assist in the smooth running of services such as dispensing and prescription management. Duty patterns are … independently whilst integrating with the existing dispensary team. A flexible, professional and enthusiastic approach is essential along with a desire to deliver an excellent service to our patients. System1 Knowledge preferred however training will be provided. Leiston Surgery prides themselves on offering excellent, efficient and friendly service to … the protection of personal and sensitive data Person Specification Qualifications Essential Qualified to NVQ Level 2 standard or equivalent dispensing qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid Responsibilities as our SEND Assessment Coordinator: Conduct statutory Education Health and Care … records and provide reports. Identify and escalate safeguarding/risk concerns. Build relationships with partners in education, health, and community settings. Provide high quality customer service in line with our WE ASPIRE values. What we're looking for in our SEND Assessment Coordinator: Graduate level qualification in a more »

Procurement and Supply Level 3 Advanced Certificate. The programme increases the apprentice’s competencies in procurement and raises the profile of procurement individuals. Role Customer Inquiry Management Product Sourcing Price negotiation Order Administration Product Administration General purchasing duties Training The successful candidate will study the Level 3 Procurement and … solutions to our clients across small to medium-sized businesses and all areas of the public and private sector. We believe in delivering excellent customer service and put innovation at the heart of everything we do, with customers in mind. more »

Duties include - booking customers in for eye tests, pre-screening, recommending suitable frames. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Wednesday, 8th May 2024 Start Date Monday, 20th May 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Initiative Qualifications Maths GCSE or equivalent, grade 9-4 (A*-C) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers … been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over more »

their team will give you the opportunity to contribute to their goal of supporting the transition to a low carbon future and delivering exceptional service to customers. If you are a skilled High Voltage Control Engineer with a strong focus on safety and customer service, and are more »

Technician to join their dynamic Engineering and Design team. This role is a key part of the Design, Engineering and Project team, strengthening the service to their customers and internal departments. In this role, the main responsibilities will include: Complete accurate drawings, to an agreed specification within the agreed more »