20 of 20 Customer Service Jobs in Suffolk

a positive 'can do' attitude to the team and be both capable of working together with colleagues whilst maintaining the ability to work independently when required. This is a customer facing support role, so you should have strong customer service skills, empathy, and excellent interpersonal skills. A positive demeanour and solution-based approach is key. You will … standard is essential to this role. This role involves hybrid working with up to 2 days working from home. Main duties of the job - Answering calls to the IT Service Desk in a prompt and effective manner, to a high customer service standard. - Recording detailed incident information in an efficient manner, and escalating incidents to colleagues when … early as possible as this job may close earlier than the advertised closing date once enough applications have been received. Job description Job responsibilities Answer telephone calls from the customer within service level & provide relevant support as required. Record requests, incidents and problems effectively and accurately within the helpdesk platform. Resolve requests and incidents within the helpdesk platform More ❯

a salary of 34,170 per annum and a bonus of 3%. Close Date: 4th August 2025 Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category & adhering to Guaranteed … categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, providing quotations, booking site visits, processing payment, and co-ordinating the execution of the work programming. This will require the post holder to be the contact for … a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM) and PC systems to More ❯

IT Support Analyst to join its dynamic support team. Youll provide 1st and 2nd line support to both customers and internal users, helping resolve technical issues and maintain high service standards. Full training and career development provided. Key Responsibilities Deliver exceptional technical support and customer service Log, track, and resolve incoming support requests Troubleshoot product and IT … issues, escalating when necessary Work collaboratively with cross-functional teams Support internal users with general IT issues What youll need: Experience in IT support or customer service Degree-level education or equivalent practical experience Strong communication and problem-solving skills Solid general IT knowledge; familiarity with tools like Active Directory, PowerShell, HubSpot, or Microsoft 365 is a plus More ❯

within an area covering East Anglia. Working closely with the sales and senior management team, the position is primarily focused on bringing in new business, whilst also growing existing customer accounts profitably. You will have significant autonomy in tailoring the offering to meet your customer needs. This is a full time, permanent position with a company car, mobile … annum plus bonus, vehicle etc. Key Responsibilities: As an Business Development Manager - Tool Hire , your job role would include: Identify and develop new business opportunities Maximise revenue from existing customer accounts Establish, develop and maintain positive customer relationships Keep up-to-date with industry developments, market trends etc Meet or exceed agreed sales targets Work both on building … the Plant Hire/Tool Hire industry Excellent selling, communication and negotiation skills Ability to work both independently and as part of a team Highly motivated and target driven Customer focused with excellent customer service skills Successful track record in field sales You must be confident using IT software Full UK drivers licence Benefits: Within the role More ❯

Exciting Opportunity to Join a Thriving Business in Lowestoft! Hales Group are recruiting a Service Desk Coordinator to support our client in Lowestoft. You will work within a fast-growing global organisation, your primary objective is to deliver exceptional customer service and provide crucial administrative support.With rapid global growth underway, there's never been a better time … to join their journey. You’ll be at the heart of a team that ensures customer issues are resolved swiftly and professionally, leaving every interaction feeling valued and positive. Service Desk Coordinator duties will include: Be the first point of contact for customers; building excellent working relationships ensuring that issues are always dealt with promptly and efficiently. Operate … when necessary logging engineer visits. Logging engineer visits and coordinating their schedules as needed. Documenting end user locations for equipment or services. Ensuring you are following up with their service calls and installations, ensuring customer satisfaction. Scanning and accurately linking unit detail paperwork to the computer system for records management. Liaising with relevant team to arrange equipment movements More ❯

manage support requests using the IT ticketing system, ensuring timely updates and resolution. Escalate complex or unresolved issues to senior engineers or third-line support as required. Deliver excellent customer service and communicate technical issues clearly to non-technical users. Key Skills: 2+ years of experience in an IT support role, ideally within a multi-user environment. Strong … . Confident in supporting end users across desktops, laptops, printers, mobile devices, and basic networking. Experience working with ticketing systems and managing a busy support queue. A positive, customer-first attitude with strong communication and interpersonal skills. Ability to work independently, manage workload effectively, and know when to escalate. More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £35k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Colchester or Bury St Edmunds. Skills & Experience Required: Previous management experience gained from a showroom environment, or similar Strong IT experience Strong leadership and organisation skills Excellent Communication and customer service abilities UK Driving licence Strong commercial and financial acumen Sales experience Key Duties & Responsibilities: Drive business growth and profitable turnover Oversee daily operations Sales and quoting, creating More ❯

Able to assist with client facing meetings both on site and via teams • Ability to work across multiple projects and supporting the engineering team • Carrying out engineer audits • Ensuring customer expectations are consistently met • Managing workload effectively • Quality Management • Achieving company KPIs for attendance in line with client SLAs • Collaboration and teamwork • Problem-solving • Delivering exceptional customer service More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

professional inbound follow-ups Present and promote software solutions to accounting firms and other business clients Contribute creative ideas to improve outreach and generate high-quality leads Deliver exceptional customer service throughout the sales cycle Represent the business at trade shows, exhibitions, and industry events Consistently meet and exceed weekly KPIs and revenue goals Collaborate with internal teams More ❯

professional inbound follow-ups Present and promote software solutions to accounting firms and other business clients Contribute creative ideas to improve outreach and generate high-quality leads Deliver exceptional customer service throughout the sales cycle Represent the business at trade shows, exhibitions, and industry events Consistently meet and exceed weekly KPIs and revenue goals Collaborate with internal teams More ❯

term deals. Giving support to Sales function, providing Sales Support activities for the Order to Invoice process (quoting, fulfilling demand, ensuring on-time delivery of orders and troubleshooting other customer problems). Acting as Product Specialist and developing knowledge of Vendor product portfolio. Taking responsibility for self-development in both product knowledge and job competencies. What are we looking … for? You have experience in a similar position within sales and prospecting. Customer Service Excellence. Strong verbal and written communication; Good phone etiquette. Delivers Results (Drive for Results). Sound business acumen and ability to understand and interact with customers of all types. Negotiating. Fluency in English. What is in it for you? Reliable & trusting work environment Cooperative More ❯

Student Growth - Work closely with learners, especially those with SEMH needs, helping them build confidence, skills, and direction. Inspire Practical Skills - Cover topics like health and safety, vehicle inspection, customer service, and spark ignition power units. Track Progress - Assess learner development, offer personalised support, and maintain accurate attendance and progress records. Work as One Crew - Collaborate with our … close-knit team making a big difference TeamSport Perks Go-karting from £1 Discounted food and drinks at our tracks Staff benefits and rewards platform Our Values Put the Customer on Pole - Deliver unforgettable experiences One Crew - Teamwork fuels everything we do Stand Up and Stand Out - Be bold, be brilliant Small Details Matter - We sweat the small stuff More ❯

being adhered to - Dealing with disturbances/issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will More ❯

Job Title: IT Service Catalogue & Procurement Assistant Location: Endeavour House, Russell Road, Ipswich IP1 2BX Rate of Pay: Up to £14.59 per hour PAYE Working Hours: 25 hours per week, 5 hours per day Type: Temporary Role - 12 Months Opus People Solutions are working with Suffolk County Council to recruit for a IT Service Catalogue & Procurement Assistant. Purpose … of the job To assist with the maintenance and management of the Service Catalogue for the IT Service, providing IT goods and services to the organisation. You will be a positive contributor to IT services so we deliver cost effective, reliable and agile solutions that support the business transformation programmes of the council. Day to day tasks Assist … with the administration of the IT Service Catalogue which provides standard equipment and repeatable services. Provide equipment and peripherals to customers of the service as per the current delivery arrangements. Work with colleagues to ensure sufficient stock is available. Maintain additional supporting information for equipment and services available via the IT Service Catalogue. Assist with the Standard More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … logs, data recording and update geographical network maps. Safety is key! Youll adhere to all Health & Safety, Quality, and Environmental policies & Standards Youll have the ability to deliver exceptional customer service. Youll have an understanding of the BT network. You may be required to carry out additional tasks within your capability as necessitated by your changing role within the … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

When you join us as a FTTH Engineer, youll benefit from: Competitive salary Company Van 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Employee Benefits Platform giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is … N23) and be highly competent in cabling, splicing, and testing, although these hands-on tasks are not a daily part of this specific role. Excellent communication, people management, and customer-facing skills are essential. You will need the ability to engage effectively with internal planning, project, and delivery teams, and represent the company professionally to external parties, including regional … all field operations. Primary Responsibilities Oversee all field health, safety, and wellbeing, including risk assessments, reporting, vehicle checks, and audits. Build and prepare the Access Network, from cabinets to customer premises (including rodding, cabling, splicing, testing, commissioning, customer handover). Assist with installing and commissioning of new street cabinets and 3rd party connections (planning, surveying, site visits). More ❯