24 of 24 Customer Service Jobs in Suffolk

Customer Success Consultant/Customer Service Consultant - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, vibrant, and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing first point of contact' for existing and prospective clients. … experience) Contract: Full-time, permanent position, office based only. Hours: 35 hours per week (Monday - Friday) Holiday: 28 days annual leave plus bank holidays About the role As our Customer Service Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You'll help clients … a positive experience throughout their journey with eduFOCUS. Manage client records, orders, and documentation accurately within internal systems. Collaborate with colleagues to coordinate demonstrations, training sessions, and ensure smooth service delivery. About You As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels, and make More ❯

preferable, The role comes with the option to work onsite in their office full time as well as hybrid or remote options. Key responsibilities First point of contact for customer support needs. Diagnose and resolves line support issues across the companies ERP software with a lean-to finance/financial application support Deliver excellent customer service, including … pick up bespoke software Experience on financial software such as sage etc is preferred. A knowledge of SQL scripting and SQL Server Reporting Services (SSRS) would be advantageous. Strong customer service history and communication skills. Why Join Us Join a welcoming and well-established team. The opportunity to work on an evolving software in the companies ERP. Option … to work remote or hybrid after training period. If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you. More ❯

preferable, The role comes with the option to work onsite in their office full time as well as hybrid or remote options. Key responsibilities First point of contact for customer support needs. Diagnose and resolves line support issues across the companies ERP software with a lean-to finance/financial application support Deliver excellent customer service, including … up bespoke software Experience on financial software such as sage etc is preferred. Understanding of SQL scripting to be able to support the dev team during quiet periods. Strong customer service history and communication skills. Why Join Us Join a welcoming and well-established team. The opportunity to work on an evolving software in the companies ERP. Option … to work remote or hybrid after training period. If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you. More ❯

a salary of 35,158 per annum and a bonus of 3%. Close Date: 15th November 2025 Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category & adhering to Guaranteed … categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, providing quotations, booking site visits, processing payment, and co-ordinating the execution of the work programming. This will require the post holder to be the contact for … a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM) and PC systems to More ❯

PAN BT Major Incident Mangement 24/7 Duty Manager (Ipswich (4405), Ipswich, United Kingdom)Why this role matters In this role, you will service manage a 24 x 7 incident management team and support the command & control and the jeopardy management of customer service restoration. This is done through effective real time coaching and guidance on … and Serious Incidents on the Core BT Network whilst keeping key stakeholders informed through internal and external communications. You will lead on process and procedure improvements, engage Operational and customer facing units to drive overall business and customer experience benefits. In addition, you will introduce new products and services by compiling full service wraps with associated technical … based schedule, providing critical support across the entire BT business during major incidents. You will collaborate closely with senior leaders and various departments, ensuring effective incident resolution and continuous service improvement. This role is based in Ipswich and involves working various shift patterns and comes with a shift allowance. You'll have the following responsibilities This role involves line More ❯

Multi Academy Trust in East Anglia. They are looking to appoint an IT Technician to work as part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will … self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required … Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/manage More ❯

opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both internal … operations and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience More ❯

opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both internal … operations and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience More ❯

Location : Ipswich, Suffolk Employment Type : Full-time, On-site Salary : £24,000 - £28,000 (DOE) Company Type : Managed Service Provider (MSP) About the Role We're looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients busy service desk team in Ipswich. As part of a growing Managed Service Provider … MSP), you'll be the first point of contact for our clients - helping resolve technical issues quickly and professionally, while delivering outstanding customer service. This is a hands-on, on-site role, ideal for someone with a passion for technology and a desire to develop their IT career within a fast-paced, service-oriented environment. Key Responsibilities Provide … 1st line technical support via phone, email, and remote tools Log, prioritise, and manage incidents and service requests through the helpdesk system Diagnose and resolve hardware, software, and networking issues Escalate complex issues to 2nd line or specialist teams when required Assist with user account management, password resets, and system access Maintain accurate documentation of tickets, resolutions, and procedures More ❯

Location : Ipswich, Suffolk Employment Type : Full-time, On-site Salary : £24,000 - £28,000 (DOE) Company Type : Managed Service Provider (MSP) About the Role We're looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients busy service desk team in Ipswich. As part of a growing Managed Service Provider … MSP), you'll be the first point of contact for our clients - helping resolve technical issues quickly and professionally, while delivering outstanding customer service. This is a hands-on, on-site role, ideal for someone with a passion for technology and a desire to develop their IT career within a fast-paced, service-oriented environment. Key Responsibilities Provide … 1st line technical support via phone, email, and remote tools Log, prioritise, and manage incidents and service requests through the helpdesk system Diagnose and resolve hardware, software, and networking issues Escalate complex issues to 2nd line or specialist teams when required Assist with user account management, password resets, and system access Maintain accurate documentation of tickets, resolutions, and procedures More ❯

is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to … areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key … Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. More ❯

support the technology team. The chosen apprentice will help support customers across the Norfolk and Suffolk region. KEY DUTIES Provide technical support; answering support queries via phone, email & self service Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering … to all service management principles (Incident Management Process) To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected Respond to requests from users and help them resolve hardware or software requirements Support users in the use of IT equipment by providing necessary guidance and advice To escalate more complex More ❯

based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where … across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS … Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to £30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. Gain hands More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £35k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great … to apply statistics, exploratory data analysis, and predictive modelling. Experience with ERP systems or large-scale data migrations is a plus but not essential. Background in e-commerce or service operations would be advantageous. What You Will Learn & What Liquidline Can Offer You Being a part of Liquidline is more than just a job - it's a chance to … to support, and reward our employees. The package includes, but is not limited too: 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge. Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs. Candidate Referral Program: Help grow our team and earn rewards Company Bonus Scheme: Celebrate success More ❯

holidays, Call out To apply for this opportunity you must have or hold the following: • Fire Knowledge (Advanced, kentech and morley would be useful) • Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving license This company is … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

Member's to plan out and create Vendor Business Development Plans that will increase sales of the Vendors products, solutions and services. What are we looking for? • Delivers Results • Customer Service Excellence • Influence and Relationship Building • Business Acumen • Selects and Develops Talent • Dealing with Ambiguity • Managerial Courage • Motivating Others • Champions Continuous Improvement What is in it for you More ❯

JOB TITLE: Facilities Service Desk Coordinator LOCATION: Woodbridge, IP12 1QT Hours 8:30am to 5:00pm. (No hybrid working) About us: JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance Close working relationships with high profile clients meaning long term contracts and security Dedicated to all … boilers/burners, oil, chillers, air conditioning Operating a mobile team of mobile engineers with various skillsets across the UK Excellent reputation for delivering quality and high standards of service JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating What we are looking for as a Facilities Service Desk … Coordinator: Good experience of working within an office environment. Experience of working within a service desk background is essential. Good customer services skills, well presented and articulate with a good telephone manner Experience of data entry previously would be advantageous Motivated and trustworthy Well organised with good IT and administration skills including Excel and Word. About the Facilities More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯