2 of 2 Customer Service Jobs in Macclesfield

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Support Engineer An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions. Key Responsibilities Deliver technical support by managing and resolving … service tickets in line with agreed SLAs Handle both initial and escalated support requests, ensuring high levels of customer satisfaction Complete sales orders and project work within agreed timelines Implement approved technical solutions remotely and onsite Support continuous improvement of Service Desk technologies and processes Develop ...