10 of 10 Customer Service Jobs in Middlesex

landscape. You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work … integrations Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of More ❯

About the Role Validity is looking for a Customer Success Manager to join our team in London! The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and helping them troubleshoot any email deliverability issues they are facing, by … of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solving customer issues. Proactively reaching out to customers with relevant … location. Required Language Skills: Fluency in English and French. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires working closely with the other CSMs to manage the More ❯

skills. Fantastic career growth opportunities Security Officer Role: Protect staff, stock & customers Prevent theft Key Duties: Partner with store management teams Deliver professionalism and customer service Use ASCONE for shoplifting prevention Ensure safety of employees and customers Maintain a visible deterrent presence Requirements: Valid SIA licence UK right … to work & 5-year employment history Customer service skills Smart appearance Ability to follow procedures Calm under pressure We Offer: Pay rates from £13 per hour Training & career paths Financial support - access your pay before payday Pension 28 days holiday Uniform & Body Worn Cameras Benefits portal with retail More ❯

liaise directly with customers to assist with planning maintenance and repairs, working closely with the Workshop team to provide relevant and accurate information, ensuring customer expectations are met. Responsibilities: Serve as key customer contact and point of reference Coordinate with workshop management to maximize capacity and utilization Clarify … repair basis (Retail/Warranty/Contract) for customers and workshop Gain customer agreement by explaining benefits of repair solutions Produce and explain repair orders during planning Maintain customer contact info in workshop planner, CM, and VDA Ensure resources (labour and parts) are available before scheduled work Manage … and convert to GDS quotes Convert GDS quotes into repair orders Ensure authorized work is correctly coded on repair orders Who are you? Requirements: Customer service skills and ability to liaise effectively Background in administration or customer-focused roles Ability to work independently and in a team More ❯

Degree, Microsoft Certification, or equivalent work experience Minimum of 3 years experience with server/desktop support Significant server/desktop support experience Excellent customer service skills and ability to work on own initiative Understands the importance of documentation and on-time delivery Sound backup and system security More ❯

the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable. Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support. Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify and … and current inventory tracking of all IT hardware. Requirements Demonstrated experience collaborating across technical teams to drive solutions forward. Proven ability to provide excellent customer service, communicate clearly, and manage escalations professionally. Two- or four-year degree or equivalent technical training. Minimum of 4 years of experience supporting More ❯

between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: Running the school's ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line … to identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades to More ❯

collaboration technology solutions that deliver real business value and exceptional user experiences. Currently we have a new opportunity for someone to join our client service team and be an important part of our Global Support function, assisting clients with their requests and faults. The role will involve making decisions … of our global partners ensuring that they attend the site in the requested SLA time frames and provide satisfactory resolutions. Liaising with the Field Service Engineering team to dispatch resources locally and aligning SME remote support to be available should it be required. Asset Management and weekly/monthly …/quarterly reporting. Involvement in the service handover from Projects for clients to understand their support available and the contractual obligations agreed. Assisting and identifying with the onboarding process of potential suppliers and partners for us to better support more countries across the globe. Identify asset changes to client More ❯

specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements. Job Description: We are looking for a skilled and experienced Senior Data Analyst to join our More ❯

like TalkTalk and BT. - You will be given full and continuous training in this role, and support throughout your working day by a dedicated service centre. - You will undertake shifts on a Rotational basis with the option of flexible working - This is a field based position - you will be … driving from one job to the next, while maintaining a high level of customer service. Key Requirements of Telecoms Engineer: - Full UK driver's license with no more than 6 points and have held this for at least two years (essential) - You must have an interest in IT, broadband … telephone, and digital TV technology. - You will be Friendly, Customer focussed and desire to resolve customers Issues. Why Choose a Telecoms engineer career? - Benefit from the support and resources of a leading telecommunications company. - Make a difference every day as you enhance connectivity and improve digital experiences for customers More ❯