20 of 20 Customer Service Jobs in Middlesex

Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and ability to work in dynamic More ❯

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities … Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with More ❯

knowledge of IT hardware (Windows/Mac), mobile devices, and peripheral equipment Experience in asset and licence management Good understanding of Microsoft 365 and Entra (desirable) Excellent communication and customer service skills Detail-oriented with the ability to manage multiple priorities Passion for technology and a willingness to learn This is a fantastic opportunity for someone who enjoys More ❯

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Future proof your career! REMOTE. UK ONLY. 50k- 60k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience … are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional … Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … play a crucial role in expanding their client base and ensuring exceptional customer satisfaction. Your Core Responsibilities: Client Champion: Develop and nurture strong relationships with existing clients, managing renewals and exceeding their needs. Growth Driver: Identify and pursue new business opportunities, leveraging warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored … proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide strategic insights. Problem Solver: Handle client inquiries and resolve issues promptly and effectively. Organized Pro: Maintain accurate More ❯

Location: South/West of the UK - London, Reading, Bristol, occasional travel to South Coast Department: Service Salary: Negotiable D.O.E up to £40k+ About the Role As a Security Service/Support Engineer , you'll be the face of our company, providing expert maintenance and support for a wide range of security systems, including CCTV, Intruder Alarms, and … Access Control. We are looking for a motivated, customer-focused engineer who takes pride in delivering top-tier service while maintaining strong client relationships. What We Offer 25 days holiday + your birthday off + bank holidays Company estate car with personal use Ongoing training and development opportunities - Milestone certification Supportive team environment with career progression Key Responsibilities … Perform planned preventative maintenance (PPM) and remedial callouts for security systems Carry out remedial and small works on Intruder, CCTV, Access Control, and AV systems (once trained) Deliver excellent customer service and build strong client relationships Provide on-site and telephone technical support Adhere to health and safety requirements at all times Participate in the on-call support More ❯

Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for … existing customers from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive … expanded according to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements. Job Description: We are looking for a skilled and experienced Senior Data Analyst to join our team, as we expand on More ❯

clients and internal departments, offering expert-level support including troubleshooting, scripting, debugging, and case management. Key Accountabilities: Manage customers' expectations and experience in a way that results in high customer satisfaction. Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Opportunity to become a Subject Matter Expert in assigned areas of product … our teams through case, phone, and other electronic methods. Create knowledge base materials dedicated to operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer-related files and records. Essential Skills: UI development or support experience. Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, and Mobile application development. Reading … and troubleshoot complex technical issues with ease. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Personal commitment to quality and customer service. Ability to multitask and efficiently manage case backlog. Should be a team player working efficiently in a collaborative environment Proven ability to maintain a professional demeanor when handling More ❯

Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set … are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. … team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £33k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

days on site in Uxbridge Working as part of an established Applications Team, you will be supporting the rollout of a suite of new applications aimed at increasing customer satisfaction, internal productivity and a creating robust, future proof digital services strategy. This is a excellent working environment, flexible, interesting and friendly, with an ethos set in training and collaborative … and delivery Capture change and new requirements across the broad estate Ensure planned config changes run to improve user experience Be an advocate for uses, promoting solutions to improve customer services The successful candidate will need: Excellence in capturing documenting business requirements, into product specifications Technical knowledge and understanding of applications (wide range, MS, Oracle) Able to troubleshoot and … support complex integrated systems Analyse and prioritise conflicting demands and provide a collaborative approach to design and service delivery. Excellent communication and interpersonal skills, with staff at all levels. SME in the resolution of complex Infrastructure issues. Understanding of data governance and cyber security principles Whilst a busy and interesting market this role also comes with generous holidays, excellent More ❯

with client requirements and regulatory standards. Maintain clear, accurate documentation of all completed works and share updates with internal project teams. Provide on-site technical support and respond to service or commissioning issues with urgency and professionalism. Collaborate with clients and stakeholders to ensure satisfaction and resolve any engineering escalations effectively. Ensure compliance with health and safety regulations across … all project phases. Assist with site surveys, technical design inputs, and engineering planning where required. Uphold and promote the company's values through exemplary customer service and technical excellence. Security Systems & Standards: You will work with leading-edge security technologies and operate within environments governed by NSI Gold standards, including familiarity with: BAFE, SSAIB, and NSI requirements Technical More ❯

cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform. Skills/Experience: 2 - 4+ years customer facing technical support experience Working knowledge of the components in a web applications stack Experience in one (or more) of the following: JavaScript, CSS, HTML, XML Experience in Relational … tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc. Excellent verbal and written communication skills Works well in a team environment Strong personal commitment to quality and customer service Ability to understand and communicate complex issues and technical processes Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers Huntress More ❯

the best. Flexibility, resilience and the ability to influence and build relationships with key stakeholders. Demonstrating strong ethical standards with openness and honest. Commitment to the provision of excellent customer service, passionate, committed and enthusiastic in all that you do. A self-starter with a can-do attitude and a desire to pick up new challenges. Dedicated to … package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays A wide range of corporate discounts Cycle to Work schemes Comprehensive pension plan Regular Save as You Earn share purchase scheme Private More ❯

Digital Product Analyst Our client is looking for a Digital Product Analyst to deliver large scale projects and ensure the delivery of a robust, efficient and user-friendly service to our customers across the organisation. You will contribute to the application roadmap and backlog, delivering high quality, documented requirements to ensure timely delivery of agreed workloads through well planned More ❯

We are seeking a dedicated Service Co-ordinator to join a fantastic team in Uxbridge. The successful candidate will play a crucial role in ensuring customers' needs are met through constant communication and excellent organisational skills, facilitating the smooth completion of jobs from start to finish. Key Responsibilities:• Answering phone calls and logging jobs• Addressing customer queries efficiently … collection• Providing on-road and on-site job support• Checking parts received before scheduling• Reviewing open jobs weekly• Monitoring job progress to ensure timely completion• Uploading engineer information to customer systems• Maintaining the engineers' scheduled work diary• Updating customer call log systems Requirements:• Excellent communication and organisational skills• Ability to manage multiple tasks and priorities effectively• Experience in … customer service or a similar role is advantageous• Proficiency in using computer systems and software for job logging and scheduling• Willingness to participate in the standby rota and handle emergency calls What you need to do nowIf you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the More ❯

You will be stood at a desk scanning , checking packing , labelling documents · Processing and fulfilment of highly sensitive packages in readiness for transport· Upholding incredibly high security protocols· Proactive customer service· Data entry using internal and external internet based system · Dealing with enquires from overseas and UK based customers Requirements: · Ideally previous experience with Government defence and specialised … than 28 days gap · DBS · Experience with data entry, PC and web based IT applications including MS Excel and Word· Ability to work unsupervised to complete assigned department and customer tasks · Team player (essential)· Ability to work and meet tight deadlines HoursMonday to Friday 0800 - 1630 Salary£13.22 per hour *We can only accept application from candidates with the More ❯

improve both their understanding of ICT and their experience of its use. To provide remote and face to face technical support in line with the academy’s ICT support service definition. To support pupils and staff in the appropriate use of ICT, through advice or training. Required skills: An IT technical background. Evidence of being a good communicator. Enthusiastic … approach to customer service. Good technical skills. Strong audio visual skills. Strongly task-driven/multi-tasking. Good oral and written communication skills. Self-motivated. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification More ❯