Service Desk Analyst
- Hiring Organisation
- Isle of Wight NHS Trust
- Location
- Newport, PO30 5TG, United Kingdom
- Salary
- £25760.00 to £27476.00
Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient … care, support services and management by: Providing first-line single point of contact for IT service users, dealing with technical issues and requests as required through to resolution. Resolving maximum number of incidents, at first contact, within agreed timescales in line with service agreements. Where relevant, escalation calls ...