17 of 17 Customer Service Jobs in Northampton

Service Delivery Associate As a Service Delivery Associate at Bechtle you will working within our Shared Delivery Hub. You will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that … all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed Coordinate … to address client requests and resolve issues in a timely manner Act as the first point of escalation for all shared delivery clients Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary Arrange and manage meetings regarding customer contract renewals Maintain detailed records of client interactions and actions More ❯

with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own … transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support … remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make More ❯

Customer Success Representative, Entry Level Our client's broad range of best-in-class supply chain solutions goes beyond software. Their comprehensive offering makes them the leading supplier of fully integrated digitised processes and automation solutions, within financial/fintech markets. They're now looking for ambitious, customer-led candidates, with commercial acumen and excellent communication skills, to … continue to further relationships and build revenue with existing clients. Customer Success Representative, Entry Level Package: A competitive basic salary of £24.5k OTE/Commission taking your total package higher Full tech stack Excellent progression, learning and development potential Regular socials in a welcoming, inclusive environment Lucrative bonus and incentive schemes Fantastic offices in an attractive, central location Customer … and cross sell their services Develop and nurture a high level of solution knowledge, and obtain a thorough understanding of the marketplace, the company's competitors and your customers Customer Success Representative, Entry Level Requirements: Ideally, educated to degree level - but this is not essential Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

Year 6 Months Positions Available 1 Closing Date Saturday, 6th September 2025 Start Date Saturday, 20th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Qualifications English GCSE, grade 4/C (Essential) Maths GCSE, grade … Lenovo. Offering next-day delivery and a wide selection of Renewed Products that are significantly upgraded, reducing e-waste while providing excellent performance. Their business stands out with unbeatable customer service, high-quality assurance, and competitive pricing, making them the go-to for all IT needs. Their commitment extends to young talent, as evidenced by winning the UK … all ready for next day delivery. With its industry relationships, commitment to quality and efficiency in all aspects of the business and by offering customers great value and fantastic customer service the company has experienced quite rapid growth. More ❯

the MND Association. This includes contributing to the implementation of new systems such as CRM, applicant tracking and HR systems. The role will also support future developments to enhance service desk delivery and improve the use of the Microsoft 365 platform, such as SharePoint, OneDrive, and other key systems across the organisation. Key Responsibilities: Provide first and second line … Policy and Intune settings Set up and manage telephony systems, including Teams and voicemail services Maintain and document network cabling and infrastructure Prepare and configure client devices, and apply service packs and updates Set up and induct new users and manage access permissions for new starters and leavers Support equipment management for meeting rooms and shared devices Assist with … meet the following areas of the role. Working knowledge of computer networks and experience supporting, maintaining and configuring MS Exchange, Microsoft 365 apps and Windows Server operating systems. Strong customer service skills with experience of delivering support, advice and training to end users with varied IT literacy. Including the ability to relate problems and solutions in a non More ❯

an experienced Ecommerce Operations Specialist to join their European distribution operations team. This role focuses on managing and optimising end-to-end ecommerce and omni-channel fulfilment, ensuring seamless service across warehouse and retail channels. Working cross-functionally with teams in logistics, IT, retail, and customer service, you’ll be instrumental in building scalable processes, improving KPIs … and enhancing customer experience through operational excellence. Key Responsibilities: Lead daily ecommerce and retail fulfilment operations (click & collect, home delivery, in-store returns) Monitor and improve KPIs across service, cost, and delivery performance Collaborate with internal teams to implement backend tools and SOPs Analyse operational data to identify gaps and drive process improvement Support IT and global teams … in systems integration and omni-channel enablement Ensure alignment between fulfilment operations and customer experience goals About You: 5+ years’ experience in ecommerce, supply chain, or retail operations Strong understanding of fulfilment, logistics, and order management systems Proven track record of driving operational efficiencies and KPI improvements Data-driven mindset with excellent analytical and problem-solving skills Strong stakeholder More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … play a crucial role in expanding their client base and ensuring exceptional customer satisfaction. Your Core Responsibilities: Client Champion: Develop and nurture strong relationships with existing clients, managing renewals and exceeding their needs. Growth Driver: Identify and pursue new business opportunities, leveraging warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored … proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide strategic insights. Problem Solver: Handle client inquiries and resolve issues promptly and effectively. Organized Pro: Maintain accurate More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ S SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN More ❯

Customer Service Administrator Northampton Temporary contract Full-time (Monday to Friday, 9am-5pm) £26,000 Are you an efficient system user who pays great attention to detail? Do you have previous administration and customer service experience? Are you an organised individual who can meet tight deadlines? Do you love all things Excel? If this sounds like … you and you have previous experience in a similar role, then we'd love to hear from you ASAP! Our Client in Northampton is seeking a Customer Service Administrator to join their existing team. Key Responsibilities for the Customer Service Administrator include: Process customer queries and order placements within timescales Allocate order numbers as part … and maintain strong relationships with internal stakeholders and external suppliers. Respond to all queries and requests within the team's shared inbox within a timely manner. Investigate and resolve customer orders that have not reached fulfillment. Conduct root-cause analyses of erroneous transactions and undertake corrective actions. Responsible for setting up the correct pricing for customers/patients as More ❯

We are currently seeking an experienced Service Coordinator to join our team in Northampton. Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical … Services customers. In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity is maintained as per the required processes Technical Service Coordinator & Administration. Provide a world class response to all Technical Service activities to internal and external customers, such as: - Device delivery & collection Technical fault … reporting & resource planning. Updating various databases with service related information. Maintenance of service contracts. Processing of parts and pricing requests. Managing device loan pool information. Administration of service related complaints. Responding to and proactively communicating with customers by telephone and e-mail. General Proactively maintaining and extending own and others skill base and technical knowledge through personal More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £24,573 basic salary, with OTE taking your total … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

As a leading manufacturer with worldwide reach, we pride ourselves on innovation, quality, and customer satisfaction. We are looking for VB.NET/SQL Developer, who is aspirational and keen to learn and develop our untidy code, to join the team and thrive in a global business environment. BASIC SALARY: Up to £45,000 BENEFITS: · Pension · Holidays · Bespoke ERP LOCATION … Developer. VB.NET Developer - Manufacturer - UV Lamps Our bespoke ERP system runs everything from orders and inventory to dispatch and invoicing. With usage growing and a road map that includes customer facing web portals and rugged Android/AR warehouse devices, we need a developer who can: · Stabilise - Eliminate bugs that disrupt our current processes · Enhance - Deliver incremental features requested … and exceed your targets. THE COMPANY: We offer the very best package of the highest quality ultraviolet lamps and accessories. For nearly 30 years, our expert knowledge and exceptional customer service has helped us become market leaders, trusted by original equipment manufacturers worldwide to deliver premium technology at a fantastic price. INTERESTED? Please click apply. You will receive More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

and deliver goods locally. Duties and responsibilities will include, but are not limited to: Loading and delivering goods locally and nationally and assisting with technical installation of IT equipment Customer services and updating customers with time frames Using basic hand tools and some heavy lifting on customers sites Lifting and packing goods. -Some long distance driving, working in teams More ❯

Van + On-Call Bonus Join a leading equipment hire specialist offering long-term career growth, advanced training, and exceptional earning potential. As a Mobile Generator Engineer, you'll service, maintain and repair diesel generators ranging up to 1250kVA across customer sites in Northamptonshire, Leicestershire and surrounding areas. You'll be part of a supportive engineering team, attending … card provided 23 days annual leave plus bank holidays Clear career progression within a national business Pension scheme and additional company benefits Key Responsibilities as the Mobile Generator Engineer: Service, fault-find and repair mobile diesel generators (up to 1250kVA) Attend breakdowns and complete preventative maintenance Complete service reports and compliance documentation accurately Participate in an on-call … rota with generous standby and overtime pay Deliver high levels of customer service and uphold strong safety standards About the company: National equipment hire group with a strong engineering backbone Invests heavily in staff development and accredited training Operates one of the UK's largest and most modern generator fleets Known for internal promotion and structured career paths More ❯