1 of 1 Customer Service Jobs in Northwich

issues within your scope, escalating complex problems to our 2nd and 3rd Line Support teams when needed. Key Responsibilities • Provide first-line technical support, logging and categorising incidents and service requests • Troubleshoot and resolve issues, escalating where appropriate • Manage incidents from ticket creation to resolution, ensuring clear communication throughout • Coordinate with external vendors for on-site support when required … Ensure incidents are resolved within agreed timeframes • Contribute to continuous improvement by providing feedback on Service Desk operations What We’re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service Management (ITSM) tools • Knowledge of Cisco networking … and verbal) • Strong organisational skills and ability to work under pressure About Us Comms-care, part of the Ingram Micro Group, is a multi-award-winning, channel-only IT Service Provider supporting customers across the UK & Ireland. Our HQ in Cheshire is usually buzzing with activity, but our fantastic #oneteam mentality means we continue to deliver exceptional service More ❯