3 of 3 Customer Service Jobs in Oldham

Customer Service Advisor/Helpdesk Games Industry, based in Oldham, Manchester £12.75ph This is initially a temporary role with a view to going permanent.The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible. Overall responsibilities and accountabilities … include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.Key Responsibilities To work as part of a Customer Services Team, answering our business clients … Members. To make outgoing courtesy calls regarding any new software updates and installations etc., as and when required. To liaise with I.T. and other Departments when necessary, to resolve customer queries. Qualifications Strong written and verbal communication skills Computer literacy ideally proficient using Microsoft Office Ability to work on own initiative with minimal supervision. Previous experience of telephone based More ❯

the following skills: Key Skills & Experience 6 months or 1+ years of solid commercial IT support experience or a passion for IT demonstrated by having IT qualifications and good customer service and team working skills. The following knowledge in IT support would be good to have: Windows 7 and 10, Active Directory, DNS and DHCP. Excellent customer service skills including dealing with different types of customers including good face to face skills, dealing with customers over the phone and by email and remotely. A driving licence and car is essential for this role, as there will be travel to different sites within the Oldham and Manchester areas. Company Benefits 25 days per year Bank Holidays More ❯

control, and CCTV systems. Diagnose faults and undertake corrective actions, including minor repairs, component replacements, and software resets. Ensure all systems meet current regulations and British Standards Complete detailed service reports, certificates, and compliance documentation. Provide technical support and advice to clients regarding system functionality and condition. Work to agreed SLAs and ensure minimal disruption to site operations. Respond … Intruder alarms Access control systems CCTV systems Understanding of regulatory standards Ability to interpret technical drawings and wiring diagrams. Strong fault-finding and problem-solving skills. Excellent communication and customer service abilities. Full UK driving licence (essential). ECS card (preferred). RG Setsquare is acting as an Employment Agency in relation to this vacancy. More ❯