1 to 25 of 143 Customer Service Jobs in Manchester

empowers you to grow, take risks, experiment, and be yourself. This is what is all about. We are seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORT ANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in MANCHESTER (HYBRID) . Overview The Technology Service Centre … for technology, always seeking to improve. We have 'Respect for Our Customers' Time' and are exploring automation opportunities and support improvement efforts within our expanding technology environments. The Technology Service Centre - Service Desk Analyst provides first and second-line support for all desktop applications and technology-related activities. The core goal is to deliver Subject Matter Expertise for … will make an impact by: Providing first-line/SME technical support to all BNY Mellon Employees & Contractors Responding to requests for technical assistance via phone, chat, and self-service web tickets Assisting users with password resets and unlocks Troubleshooting Microsoft Office/Outlook 2013/16/O365 Providing Smart Hands support (where applicable) Remaining current with support More ❯

empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORT ANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in MANCHESTER (HYBRID) . Overview The Technology Service Centre … to become part of a high performing team with a passion for technology, which is always seeking to improve, and where we have 'Respect for Our Customers' Time.' Technology Service Centre's Service Desk Analyst is responsible for providing the first and second line of support specific to all aspects of desktop applications and technology-related support activities. … model (24x7x365). Key Responsibilities Provide first line/SME technical support to all BNY Mellon Employees & Contractors Respond to requests for technical assistance via phone, chat and Self-Service WEB tickets Assist users with Password resets and unlocks Troubleshoot Microsoft Office/Outlook 2013/16/O365 Provide Smart Hands support assistance (where applicable) Remain current with More ❯

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in … and contributing to the IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Help Desk, Service Desk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 Administration Experience with Active Directory (user management, password resets, group policies) Ability to troubleshoot hardware, software … and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT support Knowledge of ITIL principles or certifications What More ❯

Job Title: Business Intelligence Analyst Location: Manchester City Centre (2 Days onsite) Salary: £35,000 - £50,000 DOE Who we are: The client is a digitally ambitious financial service (Flat fee trading platform). We are headquartered in Manchester with operations throughout the UK. Why join us: The group are on the cusp of an exciting digital transformation journey … well as eventually building a team to expand the Data team further. Responsibilities: Insights: Drive novel external and internal insights resulting in tangible economic gains through, for example, increased customer win rate, expanded gross margin, improved revenue recovery or improved operational efficiency. Visualisations: Create and maintain data visualisations to effectively communicate insights to group businesses and stakeholders. Commercial Insights … ensure data is presented clearly and effectively using Power BI. Data Extraction and Exploration: Lead business users in understanding data and how to extract actionable insights driving improvements in customer service, operations, and business efficiency. Collaboration: Collaborate with data engineers and business leaders to align data-driven insights with company objectives. Data Platform: Facilitate the implementation of a More ❯

Job Title: Business Intelligence Analyst Location: Manchester City Centre (2 Days onsite) Salary: £35,000 - £50,000 DOE Who we are: The client is a digitally ambitious financial service (Flat fee trading platform). We are headquartered in Manchester with operations throughout the UK. Why join us: The group are on the cusp of an exciting digital transformation journey … well as eventually building a team to expand the Data team further. Responsibilities: Insights: Drive novel external and internal insights resulting in tangible economic gains through, for example, increased customer win rate, expanded gross margin, improved revenue recovery or improved operational efficiency. Visualisations: Create and maintain data visualisations to effectively communicate insights to group businesses and stakeholders. Commercial Insights … ensure data is presented clearly and effectively using Power BI. Data Extraction and Exploration: Lead business users in understanding data and how to extract actionable insights driving improvements in customer service, operations, and business efficiency. Collaboration: Collaborate with data engineers and business leaders to align data-driven insights with company objectives. Data Platform: Facilitate the implementation of a More ❯

Job Title: Business Intelligence Analyst Location: Manchester City Centre (2 Days onsite) Salary: £35,000 - £50,000 DOE Who we are: The client is a digitally ambitious financial service (Flat fee trading platform). We are headquartered in Manchester with operations throughout the UK. Why join us: The group are on the cusp of an exciting digital transformation journey … well as eventually building a team to expand the Data team further. Responsibilities: Insights: Drive novel external and internal insights resulting in tangible economic gains through, for example, increased customer win rate, expanded gross margin, improved revenue recovery or improved operational efficiency. Visualisations: Create and maintain data visualisations to effectively communicate insights to group businesses and stakeholders. Commercial Insights … ensure data is presented clearly and effectively using Power BI. Data Extraction and Exploration: Lead business users in understanding data and how to extract actionable insights driving improvements in customer service, operations, and business efficiency. Collaboration: Collaborate with data engineers and business leaders to align data-driven insights with company objectives. Data Platform: Facilitate the implementation of a More ❯

resolution times. Standardise IT systems, policies, procedures, and documentation. Monitor security posture and lead improvements aligned with best practices. Liaise with third-party suppliers, manage IT contracts, and assess service performance. Identify and implement opportunities to improve IT efficiency, security, and resilience. Support day-to-day IT operations, including onboarding/offboarding, asset management, and user training. Key Skills … Teams, SharePoint, Intune, Azure AD. Windows Server and Desktop. Networking including TCP/IP, DNS, DHCP, VPNs, firewalls, switches. Cybersecurity and endpoint management best practices. Strong troubleshooting, diagnostic, and customer service skills. Experience with hardware support, mobile device management & ERP system administration. Experience with vendor management and involvement in project delivery. Desirable: Experience of working independently/in More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯

Service desk/2nd line (Technical) £32K - £34K Manchester/Hybrid (3 days on site) A Technical Service Desk Engineer is required for our cient. The successful candidate will provide remote and desk side technical support to internal and external stakeholders across the business. Key Responsibilities: Working towards SLA's by picking up and dealing with service desk tickets whilst providing a high level of customer service. Hands on experience with Windows 10 and O365 Escalate tickets to the Infrastructure/Cloud Ops team to ensure tickets and escalations are dealt with in a timely manner. Provide IT support through telephone, email, face to face or through service desk tickets. Produce technical documentation for … Office, Avaya telephone system, Android, Apple, VPN, Citrix, Exchange email) and other IS systems. The follow skills and experience will be essential: Strong technical background working in a previous service desk role. Knowledge of Ivanti/ServiceNow would be beneficial. Expereince troubleshooting and providing high level technical support, especially with Microsoft systems and environment ensuring that service level More ❯

and persistence The ability to delegate tasks and support executives to make sure all tasks are completed to deadlines Have excellent written and verbal communication skills and a strong customer service ethos with the ability to build lasting relationships Meticulous attention to detail, a perfectionist with a very analytical mind A strong understanding of audience and targeting skills. … sized clients delegating tasks appropriately Passionate and have a keen drive for the industry e.g. day to day and/or industry changes Identify new development opportunities to improve service Desirable Continuously support peers and those more junior Mentoring and coaching for less experienced team members Work on expansion opportunities across upcoming social platforms Be a master of different … many of our roles) Flexible working scheme Financial support from Salary Finance and Bippit Company pension scheme and health care cash plan Private health care dependent on length of service Clear training and progression programme Free mortgage advice from experts Regular company events and awards Employee perks portal Plus many more, visit our careers page for more details Invested More ❯

You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to … maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner Assist in the preparation of emergency and contingency plans Review method … in at least one of these backed by trade or professional qualifications Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction Safety - A thorough understanding of health and safety in the FM services environment More ❯

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly expanding … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs, and ensuring knowledge transfer is smooth and complete What More ❯

support requests and see these through to resolution, ensuring the end user is kept informed and updated throughout to contribute to the success of our client and deliver great service to our client employees and customers. Assist the Dynamics 365 Lead in requirements gathering, design, implementation and adoption of solutions for the Dynamics 365 platform and related Power Platform … planning and testing and incorporate any feedback. Support the D365 Lead with the development and implementation of changes to the Dynamics 365 modules utilised by our client, including Sales, Customer Service and Marketing. Keep system documentation and video guides up-to-date following changes and provide training to end-users within the business. Perform system maintenance tasks and … to shape our digital landscape and the use of fit-for-purpose applications to maximise the benefit to the organisation. Qualifications Desirable Microsoft Dynamics 365 certification (specifically in Sales, Customer Service or Marketing/Customer Insights at a minimum of Associate level) Microsoft Power Platform certification Degree in a relevant subject Skills, Knowledge & Attributes Essential Awareness of More ❯

custom solutions using Power Platform tools and Dynamics 365. Create and manage custom entities, workflows, business processes, and plugins within D365. - User Support & Training: Align processes with internal Quality, Customer Service, and IT teams. Partner closely with Business Solutions Partner and other stakeholders to ensure user needs are met and adequate training materials are provided. - System Integration: Work … with data handling and processing within a regulated healthcare environment. - Effective Collaboration: Work with external consultants in the design of new Microsoft solutions and functionality. Contribute to internal and customer-facing project activities, building effective relationships with Quality, IT, and Data teams. - Business Requirements Analysis: Analyse business requests, translate them into technical requirements, and develop delivery plans. - Business Intelligence … actionable insights for business functions through Power BI. Support and develop Power BI visualisations where required. - Roadmap Development: Contribute to departmental strategy and provide subject matter expertise to enhance customer value. - Mentorship & Best Practice: Share knowledge and experience with team members, contributing to a continuous improvement culture within a regulated environment. Person Specification: Essential: - Proven professional experience developing and More ❯

custom solutions using Power Platform tools and Dynamics 365. Create and manage custom entities, workflows, business processes, and plugins within D365.- User Support & Training: Align processes with internal Quality, Customer Service, and IT teams. Partner closely with Business Solutions Partner and other stakeholders to ensure user needs are met and adequate training materials are provided.- System Integration: Work … with data handling and processing within a regulated healthcare environment.- Effective Collaboration: Work with external consultants in the design of new Microsoft solutions and functionality. Contribute to internal and customer-facing project activities, building effective relationships with Quality, IT, and Data teams.- Business Requirements Analysis: Analyse business requests, translate them into technical requirements, and develop delivery plans.- Business Intelligence … actionable insights for business functions through Power BI. Support and develop Power BI visualisations where required.- Roadmap Development: Contribute to departmental strategy and provide subject matter expertise to enhance customer value.- Mentorship & Best Practice: Share knowledge and experience with team members, contributing to a continuous improvement culture within a regulated environment.Person Specification:Essential:- Proven professional experience developing and customising More ❯

flexible working. Gym discount. Teambuilding days & staff events. Desired Qualities, Skills and Knowledge: Good initiative. A willingness to learn. Genuine interest in IT. Strong communication skills. Experience working within customer service would be beneficial. Grade 5 in GCSE English and Grade 4 in GCSE Maths. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our Customer Services Team Softcat is one of the UK's Leading IT Infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class … customer service - both which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will … share our drive and ambition, get ready to achieve more from your career. Support our Customers and Sales Teams by resolving queries with care We are looking for a Customer Services Support Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce … New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce … New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both More ❯