1 to 25 of 174 Customer Service Jobs in Manchester

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges … Understanding the extended customer journey Understanding how to apply different skills and behaviours in various situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

Shoalter Automation (UK) Ltd is currently seeking Customer Service Officer on behalf of our parent organisation, the HKTV Group. Founded in 1992, the HKTV Group has a long and successful history in the liberalisation of the telecommunications market and the promotion of cutting-edge technology and applications. HKTVmall … operation to include an additional Junior DevOps Support Engineer This individual will become part of our dynamic and dedicated Network Operations team. Job Description Customer Service Officer Role & Responsibilities Handling a consistent volume of calls, emails and chats in an efficient and professional manner Deliver excellent service … solutions and improve customers satisfaction level Provide proactive follow up and quality services Work closely with internal parties to ensure timely, efficient and effective service to customers Support special, ad hoc projects to ensure the whole team runs smoothly Requirements & Qualifications Customer Service Officer Requirements & Qualifications Post more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Danish, to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Danish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

Join Our Team as a Customer Service & Logistics Team Leader! Are you ready to take the lead in shaping the future of consumer goods logistics? Spectrum Brands UK, home to iconic brands like Russell Hobbs and Remington, is seeking a dynamic individual to join our team as a … Customer Service & Logistics Team Leader in our Appliances division. At Spectrum Brands UK, we're not just about products; we're about innovation, excellence, and creating meaningful connections with our customers. As a leader in the industry, we serve a diverse clientele and pride ourselves on delivering top … quality products to households across the UK. The Role As the Customer Service & Logistics Team Leader, you'll play a pivotal role in ensuring seamless operations and exceeding customer expectations. Lead a team of 4 dedicated professionals, drive a culture of trust and collaboration, and unleash your more »

Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported incidents … changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To more »

on- Trent (Travelling to sites within a radius around either region) *MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED* The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at … different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting … Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt more »

Customer Services Coordinator French - £26,000 -£30,000 - Wigan/Hybrid 3 days on site Our client, an established multinational based in Wigan are looking to recruit a fluent English/French speaker for their Customer Service Team. Reporting to the team leader , the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care. Some of your core responsibilities will involve: - Delivering a high standard of service to all aspects of the Business - Assist in customer … dates, identify appropriate shipping methods, rates . -Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders. - To Handle and resolve customer complaints/enquiries in a timely and accurate manner - -Timely delivery of solutions which match the customer more »

Apprentice Sales Administrator for a Technology Solutions Provider based in Cheadle. You will undertake your Level 2 Customer Service Practitioner qualification. Role Ensuring clients receive support, product and service in timely manner Customer data capture and order reporting Order processing Building and maintaining client relationships Preparing … sales reports and renewal reports for customer Monitoring and assisting client requests Providing first class service to customers Training Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English. Work based learning. A great opportunity to develop your career with an … employer who supports continuing professional development. Apprenticeship Standard Customer service practitioner (level 2) Training Provider NORTH LANCS. TRAINING GROUP LIMITED(THE) Working Week Monday - Friday 8.30am - 5.00pm/45 minutes lunch/38.75 hours per week. Expected Duration 17 Months Positions Available 1 Closing Date Wednesday, 29th May more »

more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … invest for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role A Fantastic opportunity has arisen for a Customer Experience Specialist to join Brother in our European Product Service more »

DOE About the company Leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are … Engineering Technical Support Specialist - Responsibilities Completing (BOMs) Bills of Materials Producing quotations, costings for customers for products and bespoke services Supporting the Sales, Parts & Service and the Customer Service teams Taking service calls from customers, collating potential order information & variation to produce quotes for the sales … team Supporting to the order management team and has contact with new and existing customers to provide a superior level of customer satisfaction Following up on sales made by the Sales department and conducts additional sales in his specialization to the customer Investigating and analyse the possible needs more »

A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner. Client Details Service Desk Analyst - Manchester Our client is a leading … sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Description Service Desk Analyst - Manchester Provide top-notch technical 1st/2nd line support to internal users. Solve … complex IT issues efficiently via Telephone/Email/Face to face. Work collaboratively with team members. Ensure customer satisfaction through excellent service. Maintain and update the service desk system regularly. Escalate issues to the appropriate department when necessary. Contribute to the continuous improvement of the IT department. more »

+ Parking cards and Fuel cards + Pension + on call payment Start date – ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester . Senior Field Service Engineer will be required to fault … find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time … served “Field Service Engineer”, a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve more »

empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level of service is … provided to the customer including regular reviews of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as more »

Service Desk Analyst Permanent £20,000 - £26,000 Manchester (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organizations! Working … as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system … performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be key to the team's success. more »

positioning (Premium, Value for money) · Sales Channel Strategy (OEM, Aftermarket) · Supply Chain and Inventory · Promotion and marketing · Competitive landscape Support · Train the Sales and Customer Service Teams · Liaison between Company and supplier for technical related items o Product development o Product enhancement/maintenance o Product warranty tracking … mapping the competition · Manage the entire product line life cycle from planning to market · Routine scheduled key customers visits to each region to support customer sales process, regional range development and training · Specify market requirements for products through market research supported by visits to customers and non-customers, normally … done with the ASM or KAM · Manage the development of marketing content to accelerate the customer buying process · Training of Sales, Customer Service and other internal teams to understand the needs of the customer and solutions we offer · Service Levels · Working with the Supplier and more »

Service Delivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a Service Delivery Manager, your role revolves around tailoring … support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology adoption. Key … Responsibilities: Deliver exceptional service experiences to the company's Service Provider Partners. Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability. Understand customer and partner goals with our products and services, promoting more »

undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co … ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use more »

are proud of our highly competitive reward and benefits offer which includes, an annual bonus scheme, 26 days annual leave increasing with length of service, an employee rewards portal offering discounts on several well-known brands, a market leading contributory pension scheme, employee assistance program and opportunity for professional … customers. Responsibilities: Deliver construction and maintenance projects at 11kV, 33kV and 132kV. Manage transmission faults. Handle day-to-day management of framework contractors. Manage Customer Interruptions (CI) and Customer Minutes Lost (CML) risk. Requirements: Hold a minimum of an HNC level qualification in Electrical Engineering (essential). Have … status at 33kV and 132kV (desirable). Have experience in 33kV and 132kV network operation and maintenance (desirable). Be focussed on providing excellent customer service (essential). Be an excellent verbal and written communicator. Be proficient in the use of MS Office. Hold a full, valid UK more »

your time will be focused on selling to air conditioning contractors, M&E contractors & sub-contractors Managing all aspects of the branch including distribution, customer service, HR, administration, sales and health & safety Manage stock levels, set and work towards budget expectations for each year Maintain existing base and … cultivate new customer relationships to increase sales Liaise internally with credit control team to manage customer accounts & payments Ensuring excellent customer service is provided Providing training, development and motivation to all depot personnel, managing a team of 8 Drivers, Warehousing & Internal Sales Staff The ideal applicant more »

About the Company Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers. Technical After Sales Coordinator … The role has a technical emphasis so experience/knowledge in engineering would be an advantage Excellent communication skills Attention to detail Problem solving Customer service and administration skills Ability to work using own initiative & team player Experience in a similar role Technical After Sales Coordinator - Responsibilities Improve … the quality of customer service and retention of customers Monitor warranty claim submissions and requisite credits and take action as required To control service stocks at a level commensurate with profit requirements To maximise departmental profitability through the sale of labour, parts, accessories, & other products Work closely more »

Generation, one of Europe’s largest renewable energy investors, and are powered by 100% deep green energy. We have a uniquely community-led and customer-first approach to creating and managing high-usage, design-led and fully funded-EV charging solutions that add value to your organisation or site. … the chargers work - our network currently has a 99.6% uptime/availability record. Our employee owned business is built on commitment, trust and brilliant customer service. We love working with local people and are passionate about making a positive contribution to the communities we serve. Job Profile We are … seeking an innovative and passionate Director of Customer Experience to lead our efforts in delivering unparalleled service and experiences to our customers. This role demands a leader who obsesses over every aspect of the customer journey, from the moment they consider using our charging stations to the more »

The Service Desk Analyst role at dentsu supports the operational execution of the Global Support Centre to ensure dentsu provides exceptional customer service. The purpose of this role is to provide technical support services to staff enabling them to optimise their productivity. The role is highly customer focused and ensures issues are managed, prioritised and resolved within agreed service levels. Job Title: Service Desk Analyst Job Description: Introduction Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the … use insights to connect brand, content, commerce, and experience, underpinned by modern creativity. Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep “winning” whilst ensuring customer growth and experience is at the very forefront for their businesses. more »