1 to 25 of 62 Customer Service Jobs in Manchester

Customer Service Specialist Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high … volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role … within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue to account More ❯

Customer Service Account Manager Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal … high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced … role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue More ❯

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health … Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service delivery More ❯

work from home due to office opening times Shifts will always fall between 7:00am - 7:00pm Daily responsibilities will include: Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each Service request into the … appropriate systems Provide a level of customer service which meets or exceeds the service commitment Accurately record details of all Service Requests Exhibit clear and professional behaviour when communicating via telephone or mail To achieve a high degree of customer and supplier satisfaction Requirements for the role: Customer Service/Helpdesk experience Good More ❯

important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities. Job Role Responsibilities: Responsible for … key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues. Understand market movement and identify strategic opportunities that keep us a competitive and attractive partner. Work with our B2B and partner sales teams to maximise order volumes. Understand strategic goals of customers and develop products … and services offering to support those goals. Locate in customers offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement. Provide reliable and high standard of service as the dedicated point of contact. Co-ordinate the delivery of all services to your customers using product and service specialists as required. Have intricate More ❯

not just salespeople; we're the heroes of broadband, bringing fast and reliable connectivity to communities across the UK. Join our dynamic, passionate team that's all about exceptional customer service and providing top-notch, affordable broadband solutions. This role is customer facing and will be going door-to-door selling a new full fibre service. Responsibilities … Be the ultimate champion of our services with your engaging personality. Set the bar high for customer service and always exceed expectations. Showcase your organisational and time management superpowers. Stay ahead of the game by mastering our products and services. Requirements: Embrace a proactive, "can-do" attitude. Shine with stellar customer service skills; every interaction should More ❯

forefront of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid … problem solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. Interact with internal teams and 3rd party … vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and assist in driving the knowledge management process Participate in More ❯

suite of Local Government solutions. The successful candidate will play a pivotal part in ensuring implementations are delivered successfully, on time and budget, and to a high level of customer satisfaction. You will help ensure that Civica is recognised as the leading GovTech Software supplier in the market place. The Technical Consultant will achieve this through positivity, action, professionalism … customer service and industry knowledge. What you will do to be successful in this role as Technical Consultant Key Responsibilities Provide all data related activity of Technical Consultancy Services across several Products to Civica customers Develop and deliver new approaches to Technical delivery to continuously enhance the level of service provided. To deliver data migration and data … scope and perform data loading in line with agreed process. Testing and due diligence during migrations and Implementations. To produce and maintain documentation to high standards for internal and customer use, including user literature, configuration documentation and technical specifications. To communicate effectively with customers in advance of agreed tasks, provide progress updates during and upon completion, highlight issues, and More ❯

team and help support colleagues across the business. Reporting to our IT Support Team Lead, you will act as the first point of contact for IT-related issues and service requests across the organisation. You’ll be responsible for diagnosing, resolving, and escalating incidents while delivering exceptional customer service and contributing to business outcomes. Key Responsibilities Act … as the first point of contact for service requests and incidents Log, categorise, and track incidents and service requests following agreed procedures Provide impact assessments and customer communication Diagnose and resolve first-line technical issues Monitor tickets from start to resolution, escalating where necessary Provide advice to end users on appropriate solutions or actions Maintain accurate records … and guidance About You A-Level (or equivalent) qualification or relevant experience Strong understanding of Microsoft products ITIL Foundation qualification or ITIL experience (beneficial) Experience working on an IT Service Desk or in End User Support (beneficial) Strong communication and customer service skills Excellent attention to detail Ability to document processes, procedures, and knowledge articles Strong time More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

ensuring secure connectivity, and resolving any technical issues quickly to minimise disruption and maintain exam integrity. In addition to exam-related responsibilities, you will provide high-quality IT and customer support to staff and students, responding to technical queries via the Service Desk, email, phone, or in person. The role also includes contributing to wider IT operations, assisting … with hardware and software maintenance, managing user accounts, supporting Microsoft and general IT environments, and maintaining accurate service and asset records. A strong commitment to delivering excellent customer service and a methodical approach to problem-solving are essential. This position offers an exciting opportunity for someone with solid IT support experience and a passion for helping others … in a fast-paced educational environment. If you are confident in providing IT support, capable of delivering exceptional exams support, and dedicated to maintaining high standards of customer service, we encourage you to apply and become part of our dynamic and supportive IT team. We offer a wide range of staff benefits including: Membership into Local Government Pension More ❯

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem solving and service delivery Use automation where possible to … working remotely as well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … 9am - 5pm Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Thursday, 11th December 2025 Start Date Thursday, 18th December 2025 Desired Skills Communication skills IT skills Customer care skills Problem solving skills Team working Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the More ❯

sales role around 95% of customers come directly to you. Most already know what they need, so your focus will be on providing quotes, processing orders and delivering great customer service to ensure the sale is covered What You'll Be Doing: Managing and developing relationships with new and existing customers Handling incoming calls and emails Preparing tailored … quotes and proposals for a range of technical products General sales administration and order processing Occasional customer visits when required What We're Looking For: Sales experience (B2B or account management is ideal) Strong communication and customer service skills Ability to prioritise workload in a busy environment Good attention to detail Confident with IT systems (Microsoft Office More ❯

Onboarding Consultant to join a fast-growing, award-winning global SaaS business in Manchester. This role is perfect for a payroll professional who enjoys working with clients, delivering excellent service, and supporting smooth onboarding transitions. Main duties: Support new clients through the payroll onboarding process Manage seamless transitions from previous payroll providers Build strong relationships with new clients and … understand their needs Assist with payroll parallel runs and system setup Check payroll accuracy and ensure data matches previous providers Deliver clear communication and excellent customer service throughout onboarding What we're looking for: Experience onboarding payroll clients in a bureau/accountancy practice or implementing payroll systems in-house would be desirable Strong payroll knowledge Strong communication … and customer service skills High attention to detail and problem-solving ability Benefits: Profit share scheme Day off on your birthday 25 days' holiday plus bank holidays (increases with service) Bright Exchange retail discounts Pension Plan with Royal London & Life Insurance Employee Assistance Programme Company incentives and discount schemes Brand new on-site gym Career development and More ❯

Onboarding Consultant to join a fast-growing, award-winning global SaaS business in Manchester. This role is perfect for a payroll professional who enjoys working with clients, delivering excellent service, and supporting smooth onboarding transitions. Main duties: Support new clients through the payroll onboarding process Manage seamless transitions from previous payroll providers Build strong relationships with new clients and … understand their needs Assist with payroll parallel runs and system setup Check payroll accuracy and ensure data matches previous providers Deliver clear communication and excellent customer service throughout onboarding What we're looking for: Experience onboarding payroll clients in a bureau/accountancy practice or implementing payroll systems in-house would be desirable Strong payroll knowledge Strong communication … and customer service skills High attention to detail and problem-solving ability Benefits: Profit share scheme Day off on your birthday 25 days' holiday plus bank holidays (increases with service) Bright Exchange retail discounts Pension Plan with Royal London & Life Insurance Employee Assistance Programme Company incentives and discount schemes Brand new on-site gym Career development and More ❯

an IT Managed Services environment, ideally working as a Junior Account Exec or Junior Account Manager. Working closely with the named Account Directors, helping to support them in proving Customer Experience and Retention of Annual recurring revenues. As part of the overall engagement, you will support the Account Directors in working to drive cross sell and upsell opportunities to … retention of the recurring revenues and create additional cross sell opportunities. You will work working closely with the team to bring new contacts and opportunities to light through close customer management and support proactive outreach to drive customer engagement activities. You will engage directly in your own named accounts; driving growth and ensuring the retention of renewals and … recurring revenue. You will compile customer quotations and process orders and work closely with the service delivery team to ensure both continuous service improvement and the evolution of services. Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times. In addition More ❯

identify inefficiencies, recommend improvements, and implement optimisations. Design and implement process automation to streamline repetitive or manual tasks. Serve as the first escalation point for application-related incidents and service requests via the service desk, ensuring swift resolution within SLA. Lead internal IT projects, including application rollouts, integrations, and transformational change initiatives, delivering them on time and to … offboarding processes related to application access and user provisioning. Support local tech teams with day to day support on an ad-hoc basis Provide input into the deployment of customer-facing IT requirements aligned to project needs. What does our ideal candidate look like? You will recognise that IT is a customer service function and prioritise delivering … Python, Google Apps Script) Industry certifications (e.g., CompTIA A+, Google Workspace, Microsoft) What's in it for you? Besides the opportunity to work for a global company that is customer and people focused, we offer: A focus on learning and development A great team of like-minded professionals Private Healthcare Income Protection Scheme Pension Group Life Assurance Cycle to More ❯

Our client helps more than 100,000 UK organisations - from accountancy firms and schools to growing businesses - work smarter every day. Their Customer Renewals team makes sure those customers stay with them year after year by providing a smooth, transparent renewal experience and resolving queries with care. They’re the people who keep everything running - ensuring customers feel supported … valued, and confident in their choice to stay with IRIS. They’re now looking for a Customer Renewals Team Lead to guide and motivate a small team (around five people) across multiple locations. You’ll help shape how we engage with our customers, drive improvements, and make sure every renewal conversation is a positive one. Why This Role Matters … Customer loyalty is central to our success. Every renewed contract is a sign that our customers trust us - and your leadership will ensure that trust keeps growing. You’ll help your team deliver a consistently excellent experience, balancing commercial outcomes with empathy and understanding. It’s about making smart, informed decisions that work for both the customer and More ❯

Exchange in 2019. BECOMING A BANK In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We're proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service … finance products creating a virtuous cycle of growth. WHERE WE'RE HEADED Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service. How do we … entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business. If you're passionate about providing great customer experiences, developing great propositions and want to be part of building a winning and positive sales culture, then we want to hear from you. OUR CULTURE DF Capital is More ❯

You’ll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies.You’ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We’ll support you … and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) What attributes do I need Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud More ❯

so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through … understanding of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress or similar EDR/security More ❯

so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through … understanding of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress or similar EDR/security More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. More ❯

You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies. You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support … IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud More ❯