23 of 23 Customer Service Jobs in Peterborough

Job Title: Senior IT Engineer Location: Peterborough (On-site) Salary: £40,000 per annum We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In … addition to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them … develop their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary. Proactively identify recurring issues and recommend improvements to processes, systems, and documentation. Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments More ❯

Job Title: Senior IT Engineer Location: Peterborough (On-site) Salary: £40,000 per annum We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In … addition to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them … develop their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary. Proactively identify recurring issues and recommend improvements to processes, systems, and documentation. Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments More ❯

Evolving Networks Limited are looking for a new Customer Engagement Apprentice! You will be studying toward your Level 3 Apprenticeship in Business Administration. Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We … careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. Role Join us as a Customer Engagement Apprentice – supporting sales, service and customers while building your skills in organisation, communication and coordination. A varied role where no two days are the same. As our … Customer Engagement Apprentice, you’ll join a friendly, supportive team that looks after customers across sales, service, and support. You’ll gain hands-on experience in customer service, sales support, credit control, and business administration, while learning how a growing tech company operates. You’ll work closely with multiple teams, developing professional communication, organisation, and problem More ❯

Service Desk Technician Peterborough, Shrewsbury Avenue £28,489 - £29,988 per annum Full Time – 37 hours per week/Office-based in Peterborough Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you! As … Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required. Here are some key responsibilities of the role: Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers. Helpdesk – Support the Cross Keys Homes userbase in all first line enquiries. Resolution, response and monitoring … of helpdesk tickets to achieve internal SLAs Troubleshooting – Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected. Deployment – Set up of standard laptop More ❯

Customer Support Coordinator Peterborough £26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are 9-5:00, full time on site. The company This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying … external customers and internal colleagues, the ability to manage expectations, spin multiple plates at once, and have clear communication throughout is key. Ideally, were looking for someone with a customer service background with strong admin skills. For this role,were open to any industry background given that youre willing to learn anything you dont quite know. Having a … good attitude and customer service skills are essential for this role. Likewise, youll need to be relatively tech savvy and have the ability to pick up any technologies that you may not have been hands on with before. This is a great opportunity to get your foot in the door within a tech company that is heading in More ❯

Customer Support Coordinator Peterborough £26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are 9-5:00, full time on site. The company This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying … customers and internal colleagues, the ability to manage expectations, spin multiple plates at once, and have clear communication throughout is key. Ideally, we’re looking for someone with a customer service background with strong admin skills. For this role, we’re open to any industry background given that you’re willing to learn anything you don’t quite … know. Having a good attitude and customer service skills are essential for this role. Likewise, you’ll need to be relatively tech savvy and have the ability to pick up any technologies that you may not have been hands on with before. This is a great opportunity to get your foot in the door within a tech company More ❯

per annum Full Time 37 hours per week/Office-based in Peterborough Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you! As a Services Desk Technician at CKH you will be responsible for … Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required. Here are some key responsibilities of the role: Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers. Helpdesk Support the Cross Keys Homes userbase in all first line enquiries. Resolution, response and monitoring … of helpdesk tickets to achieve internal SLAs Troubleshooting Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected. Deployment Set up of standard laptop More ❯

Data Engineer Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Help build, implement and contribute to best practises within the engineering environment such as naming conventions, coding standards and design briefs. More ❯

Data Engineering Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Contribution to, creation and implementation of best practices to coding standards, naming conventions and design briefs. Overseeing coding standards and repository More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

Engineering Service Coordinator Peterborough £26,000 Benefits include 10% bonus, private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are between 8am and 6pm (Most shifts will be 8-4, but some can be 9-5, 10-6), full time on site. The company This is a customer facing role based in Peterborough working for … but were open to other industries given that youre willing to learn anything you dont quite know. Having a good attitude (willing to learn anything you dont know) and customer service skills are essential for this role. Likewise, youll need to be relatively tech savvy and have the ability to pick up any technologies that you may not More ❯

Engineering Service Coordinator Peterborough £26,000 Benefits include 10% bonus, private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are between 8am and 6pm (Most shifts will be 8-4, but some can be 9-5, 10-6), full time on site. The company This is a customer facing role based in Peterborough working for … to other industries given that you’re willing to learn anything you don’t quite know. Having a good attitude (willing to learn anything you don’t know) and customer service skills are essential for this role. Likewise, you’ll need to be relatively tech savvy and have the ability to pick up any technologies that you may More ❯

At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for a Helpdesk Engineer in … engaging environment, youll have the chance to broaden your existing expertise and work with cutting-edge technologies. Working from our office in Peterborough, youll respond to a range of customer queries via telephone and email channels. Please note, to be considered, you will need to currently live within a commutable distance of Peterborough and have the right to work … This is not a sponsorable role. What are we looking for? - Excellent communication skills, both written and verbal, confident in explaining complex issues to non-technical end users - Excellent customer service skills, demonstrating strong interpersonal skills - An intuitive and methodical approach to problem-solving - A team-oriented approach (both immediate and wider team) to working and the ability More ❯

At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for a Helpdesk Engineer in … you’ll have the chance to broaden your existing expertise and work with cutting-edge technologies. Working from our office in Peterborough, you’ll respond to a range of customer queries via telephone and email channels. Please note, to be considered, you will need to currently live within a commutable distance of Peterborough and have the right to work … This is not a sponsorable role. What are we looking for? - Excellent communication skills, both written and verbal, confident in explaining complex issues to non-technical end users - Excellent customer service skills, demonstrating strong interpersonal skills - An intuitive and methodical approach to problem-solving - A team-oriented approach (both immediate and wider team) to working and the ability More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £35k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Account Manager Peterborough 35,000 ote 60,000 - 80,000 Construo Recruitment is currently recruiting for a motivated and customer-focused Account Manager to join a fast-growing and forward-thinking business in the IT, Telecoms and Managed Services sector Key Responsibilities: Manage and develop a portfolio of existing business clients Build strong long-term relationships to maximise client … satisfaction and retention Identify new business opportunities within existing accounts Promote a wide range of technology, telecoms, and managed services solutions Work closely with internal teams to ensure smooth service delivery Achieve sales targets and KPIs while delivering excellent customer service Ideal Candidate: Previous experience in account management or business development Background in IT, Telecoms, Connectivity, or More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯

professional growth. The Role As a Fire & Security Engineer, you will: Carry out scheduled planned maintenance across a monthly rota (organised by our office team). Respond to reactive service calls and provide on-call support when required. Ensure all systems are serviced and maintained in line with British Standards and company procedures. Key Responsibilities You should have strong … security system maintenance and servicing (particularly fire alarms). Ability to pass full security vetting (NPPV2). Full UK driving licence (essential). Strong fault-finding, problem-solving, and customer service skills. Hours Monday to Friday, 40 hours per week (typically 7:30am4:30pm). Additional opportunities for on-call overtime. Benefits Competitive salary (dependent on experience). More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Field Service Technician - Print Located: East Anglia (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, pension, benefits About Ricoh: Ricoh is a global technology business. As a company born in print … to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements. To maximise revenue by … identifying potential business and professional service opportunities, whilst carrying out day-to-day duties. Management and control of vehicle stock, to improve first time fix levels to customers, and to minimise stock losses. Indoor & outdoor technical installations We are an equal opportunities employer You will ideally have Electrical/Electronics knowledge and aptitude: (Qualification desirable but not essential). More ❯

Business Development Manager - Freight My client is a forward-thinking distribution service provider who is truly dedicated to delivering seamless solutions and outstanding customer service. With a fantastic level of longevity with their current employees, they offer exciting learning and progression opportunities, and they are looking forward to welcoming someone new to the Sales Team. Are you a … pipeline. Preparing and delivering tailored sales presentations, quotes, and solutions to prospective customers. Attending industry events, trade shows, and networking opportunities to generate leads. Working with internal freight and customer support teams to ensure a smooth onboarding and handover of new clients. Contributing to sales forecasts and updating management on progress against revenue goals. Managing your own schedule effectively … for winning new business. Proven new business sales ability - confident in lead generation, prospecting, and closing deals. Strong knowledge of sea and/or air freight operations, pricing, and service options. CRM proficiency and ability to manage a pipeline, keep accurate records, and use data to drive decisions. Effective time management, ability to self-manage workload, travel schedule, and More ❯