1 to 25 of 28 Customer Service Jobs in Peterborough

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working more »

Join our Team At IT Naturally, our team is like a family, we put people first whether that’s each other or the customer so in return, we look after you. We often get asked why we are called IT Naturally, we reply ‘because IT comes naturally to us … . All of our team are experts in their field, and we reflect that in our company name. We pride ourselves on our customer service and our solutions. We love turning a challenge for our customers into something simple and manageable. We are always looking for new experts … environment with 2 shifts in our Peterborough office. Salary: £40,000 - £50,000 + On call allowance (Depending on experience) Role Overview As a Service Manager at IT Naturally you will be responsible for ensuring that the processes required to deliver the services are managed. ensuring roles and responsibilities more »

Repairs Service Coordinator Location: Peterborough/Remote Salary: Up to £27,037.50 per annum The Vacancy Our client has a fantastic opportunity to join a friendly and welcoming team in the role of Repairs Service Co-Ordinator. This is a fast-paced and analytical role where no two … days are the same. As a Repairs Service Co-Ordinator, you will provide high standards of customer service to a wide range of customers by actively listening to and understanding the details of each contact. Assessing and processing customer contact emails and telephone calls for repairs … customers of their repairs-related responsibilities, depending on the nature of the tenancy, ensuring where relevant that the correct recharges are applied and managing customer expectations appropriately. To meet set targets and standards for the service, including timescales for answering telephone calls, responding to written communication and completing more »

month, get the days back in the week. Required skills: -fluent in Spanish and English speaking, with strong all-round communication skills. - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

and assist with IT Projects & Migrations for clients Excellent communication skills and team player Be decisive and have the passion to problem-solve Strong Customer service skills Skills required/Desirable: 2+ years of It Experience within a similar role Windows management & troubleshooting experience Networking troubleshooting - DNS, DHCP … phone number removed) . Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

and assist with IT Projects & Migrations for clients Excellent communication skills and team player Be decisive and have the passion to problem-solve Strong Customer service skills Skills required/Desirable: 2+ years of It Experience within a similar role Windows management & troubleshooting experience Networking troubleshooting - DNS, DHCP … . Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting. more »

We need an electrically biased Field Service Engineers to join an experienced team and become an expert in our sector. We've been in business for over 180 years and with no 'on call' shifts, you'll always know where you need to be and when whilst installing, servicing … to £50,000) BENEFITS: · Company van included - available for private use · Company credit card and fuel card · 23 days holiday rising to 28 with service · 6% company pension · Laptop and mobile phone · Private healthcare LOCATION: Our UK office is based in Milton Keynes, but we'll be relocating to … Leicester this year. You'll be based from home as a Field Service Engineer. Covering the South and East Anglia, you'd ideally live in any of the following locations: Milton Keynes, Leicester, Reading, Watford, Cambridge, Slough, Oxford, Aylesbury, High Wycombe, Luton, Northampton, Peterborough, Bedford, Crawley, Woking, Guilford, Andover more »

good account management/technical support experience looking to join an industry leading company within the Food Manufacturing sector. The Role: Technical Support for customer enquiries. Contributing to increasing sales opportunities. Private healthcare and Life Assurance. The Candidate: Sales/Sales Support/Customer Service experience. Willing … to travel when needed. Background in Food engineering/processing or relevant industry. Keywords: Sales, Sales Support, Customer Service, Sales Support Engineer, Sales Engineer, Technical Support, Technical, Commercial, Proposals, Specifications, Food Engineering, Food Processing, Food Manufacturing, Manufacturing, Private Healthcare, Life Assurance, Whittlesey, March, Stamford, Market Deeping, Crowland, Great more »

Title: Security Field Service Engineer Location: Peterborough area Salary: £30,000 - 35,000 DOE + Van We are looking for someone with CCTV, Access Control and Intruder Systems servicing and maintenance experience. Preferably with a history of working with a variety of vendors and brands. This role will also … and configuration at a low level is a standard part of the role. Role Description This is a full-time remote role for a Service Engineer. The Service Engineer will be responsible for troubleshooting, field service, communication, technical support, and maintenance & repair. The Service Engineer will … work to solve technical issues and provide support to customers remotely. Qualifications Troubleshooting, Field Service, and Maintenance & Repair skills Excellent communication and customer service skills Technical support experience Ability to work independently and remotely Experience in the security industry is a plus Relevant certifications or qualifications Benefits more »

a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

description and person specification for full details of responsibilities. Using and having a good understanding of using Microsoft Word, Excel and Outlook. Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or … command of written English Experience Essential Previous experience of carrying out general admin procedures in a reception/administrative/secretarial environment Experience of customer facing role Experience of inputting accurate an timely data onto electronic systems Desirable Previous experience of working in a NHS office environment Experience in … using computer programmes including healthcare IT systems Lived experience of mental health Skills and Abilities Essential Excellent customer care skills Excellent keyboard skills Audio/copy typing skills Good organisational skills Excellent telephone manner Experience of working with a minimum of supervision but within within standard operating procedures Ability more »

Join our Team At IT Naturally our team is like a family, we put people first whether that’s each other or the customer so in return we look after you. We often get asked why we are called IT Naturally, we reply ‘because IT comes naturally to us … . All our team are experts in their field, and we reflect that in our company name. We pride ourselves on our customer service and our solutions. We love turning a challenge for our customers into something simple and manageable. We are always looking for new experts to … We require an agent to be able to work 12-hour shifts on days and nights (4-on, 4-off) Role Overview As a Service Desk Agent in IT Naturally you will be responsible for offering 1st and 2nd line support and technical assistance to our customers by helping more »

title: 2nd Line Support Engineer Location: Peterborough (onsite) Salary: £30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team. This is an exciting opportunity to … a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Training and mentorship will … basis of knowledge around infrastructure support. Required Experience Previous 2nd line level experience in either an internal facing or MSP environment. Excellent communication and customer service skills. Experience troubleshooting both software and hardware issues, and able to create methodical solutions. Experience in deploying onsite hardware and software deployments. more »

details of queries/concerns to pass on appropriately. The PALS Administration Assistant is responsible for providing office and administrative support to the PALS service and facilitating their smooth and efficient operation. The needs of this service are to be met by an efficient and comprehensive administrative process. … and candidates form our local communities. Benefits to you 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff); NHS Pension Scheme; Flexible working … opportunities; Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays; Career development and training; Wellbeing support and activities; In-house physiotherapy service; On-site canteens with subsidised meals; Subsidised staff parking (currently free). Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough more »

. Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting. more »

in touch with me on 0121 818 4038 . Keywords: IT Analyst, IT Support, IT Support Technician, 1st Line Support, 1st Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Customer Service, Microsoft Office 365. BeTechnology Group Limited is acting as more »

quality cost-effective services. As the Field Coachyou will be responsiblecoordinating the performance and development of all external staff whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the business. … regular 1-1 coaching observation sessions. Develop Quick Reference Guides to assist in the coaching & development of the external teams. Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement. Create and implement Personal Development Plans for external teams. … skills. Organised, structured, and always planned. An effective time manager to meet stringent timescales. Able to demonstrate drive and ambition to deliver World Class Customer Service. Can influence key players. Take responsibility and challenge existing policies and procedures. Computer literate and able to demonstrate an awareness of business procedures. more »

Job summary When patients are ill and need the right medical attention, HUC provides the NHS 111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. We are particularly interested to hear from candidates who can work evenings and … weekends. Main duties of the job To deliver an effective, safe and competent call handling service for callers to NHS111 which includes patients, their representatives and Healthcare professionals. To represent the organisation in a professional and courteous manner in accordance with agreed protocols. Be responsible for the prioritisation of … about other available services. Liaising with other agencies and healthcare providers to ensure patients are appropriately directed. Identify issues which may negatively impact upon service delivery and reporting these on to the Manager on duty in a timely fashion. To work co-operatively within the organisation, sharing and utilising more »

and PUWER) Helping to prolong the life of equipment by spotting any potential defects as early as possible Always providing an exceptional level of customer service, whilst representing our brilliant company professionally Don't worry, if you are successful you will join an award winning, 16 week, Engineer … as an Engineer Surveyor: A starting salary of £40,500 rising to £45,423 after 1 year and then £50,347 after 2 years service* Up to 10% pension contribution £5,500 car cash allowance and paid travel time 16+ week award winning and bespoke, industry leading training programme … equipment ) The ability to communicate complex and technical problems with ease A good level of IT and literacy skills in order to complete detailed customer reports Apply today: Contact Jordan Hamer on 07757 674 066 or click apply more »

to monthly schedules and ensure the integrity of payroll information and inputs. · Achieve agreed Key Performance Indicator’s through maximising performance and providing excellent customer service. · Support internal or strategic projects and “ad-hoc” tasks. · Provide administrative services in respect of Senior Management Function activity including annual fit and … Powerpoint. · Experience with telephony applications. · Knowledge of SAP – Desirable not essential. · Knowledge of Visio – Desirable not essential. · Experience with process documentation. Good to have: Customer Service skills including written communication – letters, emails etc. Call handling experience. Experience of handling a wide range of diverse, sensitive and confidential activities … within a customer facing environment. An understanding of National insurance and tax legislation. An understanding of Statutory Sickness and Maternity pay. An understanding of manual payroll calculations. An understanding of FCA requirements in respect of Senior Managers. Rewards & Benefits TCS is consistently voted a Top Employer in the UK more »

career through training and progression. The Role: Coordinating/Scheduling Engineers Progression to Team Leader Office Based The Person: Experience Coordinating Engineers or Logistics Customer Service Background Capable of working under pressure and to deadlines Keywords: Coordinator, Engineering Coordinator, Logistics Coordinator, Operations Coordinator, Engineering Scheduler, Technical Administrator Reference more »

You're a Field Service Engineer/Installation Engineer with an electrical bias. You'll be servicing cranes and lifting equipment on sites across the East Anglia region. With full training and great career prospects this is the ideal opportunity for someone seeking a new challenge where no two … technical expert. · You love a challenge and like working at height. · You're looking for a career not just a job. JOB DESCRIPTION: Field Service Engineer, Installation Engineer - LEEA, Cranes, Lifting Equipment Home based and reporting into our Service Manager, you'll be responsible for visiting customer sites to Install/Test and Commission/Service/Maintain our industry leading Cranes and Materials Handling equipment. This is an extremely varied role, and you'll cover everything including: · Assisting with the Installation, testing and commissioning of new systems. · Servicing and maintaining our existing customers industrial more »

Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in … month contract - extensions - could go perm in the future Ideal Technology/experience: Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Answering incoming contacts from customers and to accurately log incidents ensuring all … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »

Exciting Opportunity for a Field Service Engineer! We are searching for an experienced Field Service Engineer to join our talented team based in Peterborough . As a Field Service Engineer, you will provide worldwide onsite technical assistance to customers during: overhaul, repair, maintenance, fault finding and installation … and commissioning of steam turbines, reciprocating gas compressors and gearboxes. You will also provide a full engineering service support for our customers, and develop and manage exceptional customer relationships through excellence in terms of technical capability and also through personal interaction with customers. What Needs To Be Done … To deliver a very high technical and professional level of service to our customers, with significant focus on safety and quality. The aim is to achieve on time in full, to schedule and right first time Provide detailed Site Reports to the required standard that among other things highlight more »

solutions to lots of different types of customers from large car manufacturers and supermarkets to Schools and even home users. As part of this service, we need to provide support to our customers that have purchased our solutions. The technical support team provides this service to new, evaluating … and existing customers. This is a busy team that provides a support service to our customers via Phone, email and a live chat system. The Technical Support team consists of around 10 staff based in the UK office and 3 in the US. The apprentice role includes the below … Closing Date Monday, 17th June 2024 Start Date Monday, 24th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Patience Qualifications English GCSE or equivalent, grade more »