4 of 4 Customer Service Jobs in Poole

the first point of contact for IT issues, logging and managing tickets through the ITSM system. Providing first-line technical support to users via phone, email, chat, and self-service portals. Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where necessary. Supporting users with Microsoft Office applications, Windows operating systems, and mobile devices (iOS … Android). Assisting with Active Directory tasks such as password resets and account management. Maintaining high-quality customer service in line with SLAs and company standards. Collaborating with second-line and resolver teams to escalate complex issues. Updating documentation of known fixes and contributing to IT knowledge bases. Ensuring clear communication with users by providing updates and guidance … in non-technical terms. Youll be supported by an experienced Service Desk team and receive structured training through Baltic Apprenticeships . Desired Skills, Qualities, and Knowledge: A self-starter with a proactive attitude and a willingness to learn. Strong communication skills confident speaking with users and explaining technical issues in plain language. Respectful, professional, and aligned with Codestones values More ❯

through Southern Educational Professional Services Ltd; a subsidiary of the College. The Senior Desktop Analyst Role: As our Senior Desktop Analyst, you will be a key part of a customer focussed IT Services team and fundamental to the delivery of: an IT desktop experience which meets the need of all of our users application deployment desktop automation and remote … ll ideally have: Minimum of Level 3 National Qualification in IT or a Computing related subject. Good interpersonal and written skills. Good communication skills. Demonstrable proven track record in customer service skills. Methodical approach to problem solving. Good organisational skills. Demonstrable passion for IT and IT Systems. Good knowledge of IT hardware and experience in PC Maintenance. At … and network support. Benefits you will receive: You will receive excellent benefits and a competitive salary: 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service up to 4 days additional leave during the Christmas closure period Access to Discount Schemes at multiple retailers Enrolment into the NEST Pension Scheme Closing date:- 3 November More ❯

working! At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the … team performance and foster a high-performing sales culture. You will need: Excellent interpersonal and communication skills, with the ability to influence and negotiate effectively across all levels. Excellent customer service and rapport-building abilities. Strong objection-handling skills and a resilient mindset. A commercial mindset. Confidence in managing stakeholders at all levels, both internally and externally. Experience More ❯

to high standards Proactive with strong organisation and prioritisation skills Experience of building supplier relationships Very strong verbal and written communication skills Minimum of 1-2 years in a customer service-based role Able to perform physical moving of equipment Benefits: Flexible working hours Free parking Casual dress code Company pension scheme Shower and changing facilities Complimentary drinks More ❯