1 to 25 of 36 Customer Service Jobs in Dorset

suit someone who is tech-savvy and who has an interest in technology, telecoms or IT. You will be willing to learn, have strong customer service skills, with exceptional attention to detail, and common sense, as well as sales administration and time management skills. You will be willing … you should be IT computer-literate with a good telephone manner. To be successful in Sales Administrator role, you will have:- Experience demonstrating excellent customer service skills High level of IT literacy - proficient with MS Office and MS Outlook Evidence of excellent organisational and multitasking skills A team … once Be able to conduct research when needed and think for yourself Be competent, diligent, organised and thorough Responsibilities of a Sales Administrator: Handle customer queries by email and phone Respond to or co-ordinate responses to customers by email and phone or ticketing system Raise tickets for queries More ❯

will suit someone who is tech-savvy and who has an interest in technology, telecoms or IT. You will bewilling to learn, have strong customer service skills, with exceptionalattention to detail, and common senses, as well as sales administration and time management skills. You will be willing to … allocating enquiries. To be successful in Sales Administrator role, you will have:- Have a strong interest in technology, IT or telecoms Experience demonstrating excellent customer service skills High level of IT literacy - proficient with MS Office and MS Outlook Evidence of excellent organisational and multitasking skills A team … once Be able to conduct research when needed and think for yourself Be competent, diligent, organised and thorough Responsibilities of a Sales Administrator: Handle customer queries by email and phone Respond to or co-ordinate responses to customers by email and phone or ticketing system Raise tickets for queries More ❯

will suit someone who is tech-savvy and who has an interest in technology, telecoms or IT. You will bewilling to learn, have strong customer service skills, with exceptionalattention to detail, and common senses, as well as sales administration and time management skills. You will be willing to … be successful in the Part Time Sales Administrator role, you will have:- Have a strong interest in technology, IT or telecoms Experience demonstrating excellent customer service skills High level of IT literacy - proficient with MS Office and MS Outlook Evidence of excellent organisational and multitasking skills A team … able to conduct research when needed and think for yourself Be competent, diligent, organised and thorough Responsibilities of the Part Time Sales Administrator: Handle customer queries by email and phone Respond to or co-ordinate responses to customers by email and phone or ticketing system Raise tickets for queries More ❯

suit someone who is tech-savvy and who has an interest in technology, telecoms or IT. You will be willing to learn, have strong customer service skills, with exceptional attention to detail, and common senses, as well as sales administration and time management skills. You will be willing … be successful in the Part Time Sales Administrator role, you will have:- Have a strong interest in technology, IT or telecoms Experience demonstrating excellent customer service skills High level of IT literacy - proficient with MS Office and MS Outlook Evidence of excellent organisational and multitasking skills A team … able to conduct research when needed and think for yourself Be competent, diligent, organised and thorough Responsibilities of the Part Time Sales Administrator: Handle customer queries by email and phone Respond to or co-ordinate responses to customers by email and phone or ticketing system Raise tickets for queries More ❯

are now seeking an experienced Billings and IT Administrator who has a minimum of 3 years office administration experience, together with strong communication and customer service skills. You will ideally have worked with various different systems at once, including a CRM. This role would suit someone who can … Be systems orientated with experience of using CRMs as well as MS Office Be able to demonstrate good problem-solving skills Excellent administration and customer service skills Strong attention to detail Logical thinker Confident telephone manner Excellent attention to detail Team player Strong organisational skills Able to work … suppliers for Telecoms and IT services and taking over any existing services for customers Collaborate with internal teams, customers and suppliers to ensure timely service delivery Process accurate customer billing, including recurring and one-off charges Accurate input of order details and updates to projects/tickets Maintain More ❯

are now seeking an experienced Billings and IT Administrator who has a minimum of 3 years office administration experience, together with strong communication and customer service skills. You will ideally have worked with various different systems at once, including a CRM. This role would suit someone who can … Be systems orientated with experience of using CRMs as well as MS Office Be able to demonstrate good problem-solving skills Excellent administration and customer service skills Strong attention to detail Logical thinker Confident telephone manner Excellent attention to detail Team player Strong organisational skills Able to work … suppliers for Telecoms and IT services and taking over any existing services for customers Collaborate with internal teams, customers and suppliers to ensure timely service delivery Process accurate customer billing, including recurring and one-off charges Accurate input of order details and updates to projects/tickets Maintain More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Jobs are delighted to be working with our fast growing and reputable client within the telecoms sector who are now looking to recruit a Customer Services Administrator to join their expanding team. Full training will be provided for the suitable candidate. Working as part of the Customer Services … team, this is a key role supporting and working closely with customers. The primary focus will be responding to customer requests and queries by phone, online chat and email to maximise customer satisfaction. Requirements of the Customer Services Administrator: Basic understanding of IT, technology or telecoms and …/or interest in technology. Strong customer service skills. Strong attention to detail. Good time management skills. Good administration skills. Computer literate. Confident and polite telephone manner. Team player. Highly organised. Proactive. Ability to multitask. Willingness to learn. Passion to drive business forward. Responsibilities of the Customer More ❯

your IT career with a well-established and growing company? We are seeking Level 2 and 3 IT Engineers with a strong technical background, customer service skills, and a passion for delivering exceptional results. If you have prior IT experience and want to build long-lasting relationships with … and end-users to provide remote support. Which areas do you need to demonstrate a good knowledge and understanding of? Strong telephone manner and customer service skills Windows Server 2008 through to 2019 Microsoft Exchange VPN Technologies Office 365 Administration Active Directory VoIP systems Networking (DHCP, DNS, TCPIP More ❯

Service Desk Analyst 3-Month Contract £15.62 Per hour Umbrella Bournemouth Your New Company A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst … provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management * Daily System Checks * Comply with all company policies and … procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and Fulfilment of requests according to the requirements of the business * Capture and record all information More ❯

Service Desk Analyst 3-Month Contract £15.62 Per hour Umbrella Bournemouth Your New Company A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst … provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management * Daily System Checks * Comply with all company policies and … procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and Fulfilment of requests according to the requirements of the business * Capture and record all information More ❯

being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business … working part time on a 6 month contract. Hours 15 - 22 per week (we are flexible). As part of Apogee's Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management … applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction More ❯

being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business … working part time on a 6 month contract. Hours 15 - 22 per week (we are flexible). As part of Apogee's Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management … applications, the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

for the support and investigation and management of support tickets, resolve where possible and triage issues, ensuring tickets are processed and resolved adhering to customer SLAs and high service quality. Within this role there will be occasional on site visits so driving license and access to own vehicle … of hours on-call support (overnight and weekends) to VIP customers (rota based) On-site client support (when required) Required Professional Skills/Experience Service-desk experience Technical & Application support experience Experience working in an ITIL-based team Experience working within strict customer SLAs High competency in MS … of technical language XML/CSV/JSON/SQL Experience with BI tools Experience with Jira/Zendesk Supplier management Business to Business customer service experience. More ❯

for the support and investigation and management of support tickets, resolve where possible and triage issues, ensuring tickets are processed and resolved adhering to customer SLAs and high service quality. Within this role there will be occasional on site visits so driving license and access to own vehicle … of hours on-call support (overnight and weekends) to VIP customers (rota based) On-site client support (when required) Required Professional Skills/Experience Service-desk experience Technical & Application support experience Experience working in an ITIL-based team Experience working within strict customer SLAs High competency in MS … of technical language XML/CSV/JSON/SQL Experience with BI tools Experience with Jira/Zendesk Supplier management Business to Business customer service experience. More ❯

Mac operating systems, Office 365, Active Directory and network troubleshooting Familiarity with virtualisation technologies (VMware) and cloud services (Azure, Exchange, OneDrive) Strong communication and customer service skills, particularly with VIP support A proactive, calm, and patient approach, with a passion for teaching and continuous learning If you’re More ❯

contracts to the standards required of both ABM and Savills. You will ensure that the site, Management Centre, all public areas including all associated service yards/roads, toilets, common areas and back of house areas are fully secured and cleaned to a level of service which exceeds … continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered. Provide professional support to the business in service-related matters and to the client in all contract matters. Control the delivery of the staff rosters, completion of payroll and correct manning levels … of cleanliness and a safe/secure environment is always evident throughout the centre. Manage recruitment, induction training, developing and retraining of staff, including customer service training. Ensure all staff employed by ABM are competent to carry out their role. Ensure adequate quality performance measures (KPI's/ More ❯

for an experienced 2nd Line Support Engineer to join a team supporting the local office. Beyond technical skills, a key requirement is high-quality customer service. Expected Technical Experience: Microsoft Windows OS (Windows 10) - knowledge of build, configuration, and registry settings. Desktop hardware architecture. SCCM experience including OS deployment More ❯

IT Customer Success Executive About the Company: We are a start-up Technology/SaaS business, dedicated to providing exceptional experience to travel and tourism based clients, helping our customers promote sustainable tourism via a world-class platform. We are looking for someone to join us to continue our … demos, onboarding new customers etc. Build and maintain strong relationships with business partners. Troubleshoot and resolve basic technical issues with the platform. Provide exceptional customer service and support. Gain an in-depth understanding of the platform to become an expert user. Collaborate with the team during flexible meetups … communication and relationship-building skills. Tech-savvy with the ability to quickly learn new systems and technologies. Previous experience in account management or a customer-facing role is a plus. Self-motivated, driven, and enthusiastic about working for a company in the travel and conservation industry. Benefits: Flexible working More ❯

to 5pm (with flexi-time and hybrid working options). Salary: Subject to experience + OTE. Role Description: Due to growth in the existing customer base and some exciting new client wins, Appius are on the hunt for an Account Director to join their Digital Results Team. We need … negotiation skills, able to confidently discuss commercials and close new opportunities Ability to create engaging sales and presentation materials in Word and PowerPoint Excellent customer service skills combined with proven success in retaining and growing customers through pro-active management and ideas Ability to spot new requirements and … lead qualification through to close Support the generation of new leads through networking, content marketing, event attendance, and word-of-mouth referrals from your customer base Document and communicate customer success stories through case studies and results reporting Create strong relationships with our technology partners Expand and grow More ❯

knack for problem-solving? Our client is looking for a Field Engineer with EPOS experience to join their team. As a long-established IT Service Provider, our client delivers top-notch deployment and support services to the Quick Service Restaurant (QSR) industry. Recently, they have strengthened their capabilities … hardware and kiosks. EPOS, or Electronic Point of Sale systems, are the backbone of retail and restaurant operations, enabling seamless transactions, inventory management, and customer engagement. This includes touch-screen terminals, card readers, receipt printers, and barcode scanners. Your role will involve ensuring these systems are installed correctly and … and SDS drills to get the job done efficiently and safely. Working Environment: Some aspects of the role you will be working on a customer facing site, construction site, working from heights, and working from confined spaces. What Our Client Is Looking For Our client believes in investing in More ❯

and asset inventory Escalating complex issues to senior IT staff when required Assisting in IT projects, such as system upgrades and migrations Ensuring excellent customer service and timely resolution of IT requests Who We Are Looking For A diploma or degree in IT, Computer Science, or a related … Good understanding of Windows and Mac operating systems Basic knowledge of networking concepts (IP addressing, routers, Wi-Fi troubleshooting) Excellent communication skills and a customer-focused approach Ability to work independently and as part of a team A proactive mindset with a willingness to learn and grow in the More ❯