2 of 2 Customer Service Jobs in Romsey

computer networks with between 1 and 20 virtual servers, and between 10 and 150 network users. Although we provide IT infrastructure and expertise, at our heart we are a service company. The company is on a growth trajectory, so this is a great opportunity to join an organisation in its relatively early stages and that is constantly evolving. The … over the last ten years and we are looking for people to join us who want to be part of this ongoing journey. Purpose We require a dedicated IT customer service desk technician to provide ticket resolution and to be accountable for escalations. Reporting to our Helpdesk Manager, you will minimise disruption to our clients by resolving incidents … in a timely and efficient manner and by providing outstanding levels of customer service. Day to day We offer a varied, fast paced, challenging role that will typically include: Resolution of support issues Assigning tickets for escalation Ensuring that tickets involving 3rd party suppliers are raised and monitored appropriately Reporting to the Helpdesk Manager any escalation issues in a More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance. Ability to resolve hardware issues and basic More ❯