1 of 1 Customer Service Jobs in Rossendale

safe, secure and connected. We are seeking a forward-thinking, dedicated and IT-savvy apprentice to join our growing team. Role Company Overview At IITAC, we value providing superior customer service and are committed to the successful operation of our information technology systems. The role of help desk technician will assist our customers with questions and problems concerning … The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, aiming to resolve issues with efficiency and maintaining a high level of customer satisfaction. The role requires excellent problem-solvers with outstanding communication and customer service skills. Job Purpose To provide a consistent high level of customer service … assistance with information technology systems Guide customers remotely and in person through systems configuration, troubleshooting and maintenance Listen attentively to customers’ questions and concerns and offer optimal solutions Prioritise customer satisfaction in all communications, directing unresolved issues to next-level personnel Work with desktop support engineers to provide customers with superior service Represent IITAC with professionalism and integrity More ❯