5 of 5 Customer Service Jobs in Sevenoaks

Experienced Software Customer Service Specialist (SaaS) About the Role: We're looking for an Experienced Software Customer Service Specialist to deliver outstanding support to our fast-growing customer base across the UK's field service and trade industries. You will be the person customers rely on for clear answers, practical guidance, and a friendly … solution-focused experience. This role is ideal for someone who has spent a few years in customer service or customer support — especially within a software or technical environment — and is now ready to take on more responsibility, handle more complex enquiries, and contribute to improving how we support our users. About Us: We are the UK's … leading SaaS platform for Field Service and Trade companies, helping thousands of businesses manage scheduling, compliance certificates, service reminders, invoices, quotes, and more. Our support team sits at the heart of the customer experience — ensuring users feel confident, supported, and set up for success. You'll collaborate closely with product, engineering, sales, and customer success to More ❯

Customer Support Specialist (Software) Hybrid (Sevenoaks) We're looking for a proactive, people-focused Customer Support Specialist to help our users get real value from our software. You'll be the first point of contact for customers, solving issues, guiding new users, and feeding back insights that shape our product. If you enjoy problem-solving, learning fast, and … helping people succeed, you'll fit right in. About Us: We're the UK market leader in software for Field Service and Trade companies. Our platform powers scheduling, legal certificates, service reminders, quotes, invoices, and more — giving customers a smooth, efficient digital workflow. As part of the support team, you'll play a key role in ensuring customers … get the most from the product and that their feedback drives continuous improvement. What You'll Do: Handle customer questions via email, chat, and phone. Troubleshoot software issues and guide customers through solutions. Support new users with setup and onboarding. Manage account queries, including subscriptions, billing, and access. Spot recurring issues and recommend improvements to the product or documentation. More ❯

Service Support Lead – Sevenoaks | £25k + Benefits | Hybrid Are you a proactive, customer-focused leader ready to take charge of a high-performing service desk team? Our forward-thinking client is looking for a Service Support Lead to ensure SLA targets are met, issues are resolved efficiently, and customers receive top-notch support. What you’ll … do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements Build strong client relationships and identify opportunities Track performance metrics and drive continuous improvement What we’re looking for: Strong leadership and communication skills Problem-solving and customer service expertise Ability to work with data to improve service quality Technical awareness a … plus Why you’ll love it: Hybrid working – part office, part home 25 days holiday, increasing with service Private medical, wellbeing support, eye care, and more If you’re ready to lead, inspire, and make an impact , apply today More ❯

for a Business Development Executive to join a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors. The organisation prides itself on delivering exceptional service in challenging environments, including but not limited to biohazard cleanup, oil spill response & mould remediation. The Business Development Executive will be responsible for managing all inbound sales traffic to … as undertaking outbound calls, identifying new business opportunities, and building strong relationships with clients. This role requires excellent communication skills, a proactive approach, and a passion for sales and customer service. The organisation is an emergency response business and as such does require the Sales team to work on a rota basis to cover evenings and weekends. Key Responsibilities … development opportunities. A supportive and collaborative work environment Opportunities for career advancement within the company. Pension, paid holiday, Medical Cash plan, EAP If you are passionate about sales and customer service and want to make a difference in the specialist cleaning industry, we would love to hear from you More ❯

IT Service Desk Team Leader * Ideal opportunity for an experienced IT support professional with proven leadership experience to step into a hands-on management role. * Full-time, permanent position based in Kent (hybrid - 3 days onsite), offering a competitive salary dependent on experience. * Immediate start available - candidates on short notice or available now are highly encouraged to apply. * To … teams and customers. This is a fantastic opportunity to join a forward-thinking business at a pivotal stage of its growth. What will you be doing? As an IT Service Desk Team Leader , you'll lead a small team delivering first-line and second-line IT support across the organisation. You'll act as both a team leader and … a hands-on technical specialist - managing workloads, driving SLA performance, and ensuring excellent customer service. You'll take ownership of the IT support rota, handle escalations, mentor junior team members, and support the delivery of infrastructure initiatives across the business. What will you need? * Previous experience in a senior IT support role with team leadership or mentoring responsibilities * Strong More ❯