3 of 3 Customer Service Jobs in Smethwick

Carbon60 are looking to recruit a highly organised and customer focused Help-desk Coordinator based in a busy hospital in Smethwick, West Midlands . This is an excellent opportunity to join a friendly team on a temporary ongoing position. You will be the first point of contact for service requests, responsible for jeopardy management, dispatching engineers, and tracking … remains calm under pressure. Attention to detail and the ability to multi-task and prioritise workload are key. The Role: Respond to incoming calls and emails, logging and managing service requests. Prioritise and dispatch work orders to engineers, ensuring jobs are dispatched to the right engineer and completed on time. Jeopardy management : Ensure all work orders are logged correctly … updates and reporting. Monitor and mitigate failed jobs, ensuring timely intervention when necessary. Work collaboratively with the other teams and contractors to resolve queries efficiently. Maintain high standards of customer service and professionalism at all times, recognising the impact on patient care . The Successful Candidate: Experience providing excellent customer service, ideally in a help-desk More ❯

CANDIDATE MUST HAVE A DBS We are seeking a proactive and organised Helpdesk Co-Ordinator to join our team. This is a vital front-line role, helping to manage service requests and support our engineering teams in delivering a high standard of service - all with a focus on quality and professionalism that ultimately impacts patient care. Key Responsibilities … Respond to incoming calls and emails, logging and managing service requests efficiently. Prioritise and dispatch work orders to the appropriate engineers, ensuring timely completion. Monitor job progress (jeopardy management) and maintain accurate, up-to-date records in the system. Identify and resolve failed or at-risk jobs with prompt intervention. Work closely with internal teams and external contractors to … resolve queries and support operations. Deliver high levels of customer service and maintain professionalism at all times. What We're Looking For: Proven experience delivering excellent customer service, ideally in a helpdesk or call centre setting. Strong verbal and written communication skills. Ability to work both independently and as part of a team. Solid IT skills More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯