Customer Service Job Trends in South Lanarkshire

Customer Service
Scotland > South Lanarkshire

The table below provides summary statistics and salary benchmarking for jobs advertised in South Lanarkshire requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 19 June 2026, with comparisons to the same periods in the previous two years.

6 months to
19 Jun 2026
Same period 2025 Same period 2024
Rank 11 - 5
Rank change year-on-year - - -
Permanent jobs citing Customer Service 5 0 3
As % of all permanent jobs in South Lanarkshire 12.50% - 11.54%
As % of the Processes & Methodologies category 12.50% - 12.00%
Number of salaries quoted 1 0 3
10th Percentile - - -
25th Percentile £31,500 - -
Median annual salary (50th Percentile) £33,000 - £65,000
75th Percentile £34,500 - -
90th Percentile - - -
Scotland median annual salary £30,000 £32,851 £38,750
% change year-on-year -8.68% -15.22% -3.13%

All Process & Methodology Skills
South Lanarkshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in South Lanarkshire.

Permanent vacancies with a requirement for process or methodology skills 40 15 25
As % of all permanent jobs advertised in South Lanarkshire 100.00% 100.00% 96.15%
Number of salaries quoted 26 0 11
10th Percentile £27,000 - £30,000
25th Percentile £27,500 - £33,750
Median annual salary (50th Percentile) £32,250 - £65,000
Median % change year-on-year - - +62.50%
75th Percentile £62,500 - £80,000
90th Percentile £73,750 - -
Scotland median annual salary £45,000 £50,000 £52,500
% change year-on-year -10.00% -4.76% -8.70%

Customer Service
Job Vacancy Trend in South Lanarkshire

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in South Lanarkshire.

Customer Service job vacancy trend in South Lanarkshire

Customer Service
Salary Trend in South Lanarkshire

Salary distribution trend for jobs in South Lanarkshire citing Customer Service.

Salary distribution trend for jobs in South Lanarkshire citing Customer Service

Customer Service
Job Locations in South Lanarkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the South Lanarkshire region over the 6 months to 19 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Carluke - 2 - -
Larkhall - 2 - -
East Kilbride - 1 £33,000 - 1
Customer Service
Scotland

Customer Service
Co-Occurring Skills & Capabilities in South Lanarkshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 5 (100.00%) Microsoft Office
2 1 (20.00%) Microsoft Excel
Cloud Services
1 4 (80.00%) Entra ID
1 4 (80.00%) Microsoft 365
2 1 (20.00%) SaaS
Development Applications
1 1 (20.00%) JIRA
General
1 5 (100.00%) Social Skills
2 4 (80.00%) Back Office
3 1 (20.00%) Organisational Skills
Job Titles
1 4 (80.00%) Desktop Engineer
1 4 (80.00%) Desktop Support
1 4 (80.00%) Desktop Support Engineer
1 4 (80.00%) Site Engineer
1 4 (80.00%) Support Engineer
2 1 (20.00%) Analyst
2 1 (20.00%) Service Analyst
2 1 (20.00%) Service Desk Analyst
Miscellaneous
1 1 (20.00%) Onboarding
Operating Systems
1 4 (80.00%) Windows
1 4 (80.00%) Windows 10
Processes & Methodologies
1 5 (100.00%) Continuous Improvement
1 5 (100.00%) ITIL
2 4 (80.00%) Analytics
2 4 (80.00%) Customer Acquisition
2 4 (80.00%) Customer Experience
2 4 (80.00%) Cybersecurity
2 4 (80.00%) Patch Management
2 4 (80.00%) Software Deployment
2 4 (80.00%) Ticket Management
3 1 (20.00%) Business Intelligence
3 1 (20.00%) Change Management
3 1 (20.00%) Client Onboarding
3 1 (20.00%) Facilities Management
3 1 (20.00%) Problem-Solving
3 1 (20.00%) Release Management
3 1 (20.00%) Service Delivery
3 1 (20.00%) Stakeholder Management
Programming Languages
1 1 (20.00%) JavaScript
Qualifications
1 4 (80.00%) CTC Cleared
1 4 (80.00%) Degree
1 4 (80.00%) SC Cleared
1 4 (80.00%) Security Cleared
Quality Assurance & Compliance
1 4 (80.00%) SLA
Vendors
1 5 (100.00%) Microsoft
2 4 (80.00%) Cisco