4 of 4 Customer Service Jobs in St Ives

Service Desk Engineer – Hybrid (2 days/week in St Ives, Cambridgeshire) Up to £35,000/year We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking … environment. What you’ll bring: Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN) Excellent communication and customer service skills Ability to problem-solve, prioritise, and adapt in a busy More ❯

Service Desk Engineer – Hybrid (2 days/week in St Ives, Cambridgeshire) Up to £35,000/year We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking … environment. What you’ll bring: Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN) Excellent communication and customer service skills Ability to problem-solve, prioritise, and adapt in a busy More ❯

to our positions. Learn more about us here. Reporting to the Senior IT Manager, the Junior Onsite IT Desktop Support Engineer is responsible for the maintenance of the IT Service Desk; resolving issues, fixing faults, documenting calls, prioritizing as required, and escalating necessary calls to third line, to ultimately oversee the successful and expedient resolution of all calls. The … remotely. Escalate complex problems when necessary. System Maintenance & Deployment: Build and deploy new laptops, test application compatibility, perform software updates, and assist with maintaining infrastructure (servers, networks, systems). Service Desk & User Support: Manage and resolve service desk calls, administer user accounts, document and follow IT processes, and communicate effectively with users while ensuring SLA compliance. Asset & Lifecycle … to support overall IT operations. The essential requirements of the job include: Up to 3 years of experience in IT support, 1st/2nd Line roles, or SLA-driven service desks Strong troubleshooting skills with knowledge of Windows OS, Active Directory, Office 365, and tools like Intune, CrowdStrike, or SCCM Excellent communication and customer service skills, with More ❯

We help our clients achieve transformation by combining technology, process, and people in a way that’s personal, professional, and practical. Our clients trust us because we’re consistent, customer-focused, and always a safe pair of hands. If you’re someone who takes pride in doing things properly, stays calm under pressure, and enjoys making technology work for … across the business of the various software and hardware technologies supported and implemented by ILUX. Be responsible for own personal development. Demonstrate efficient management of own workload. Demonstrate excellent customer service at all times. Key Skills: Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT More ❯