13 of 13 Customer Service Jobs in Staines

knowledge of IT hardware (Windows/Mac), mobile devices, and peripheral equipment Experience in asset and licence management Good understanding of Microsoft 365 and Entra (desirable) Excellent communication and customer service skills Detail-oriented with the ability to manage multiple priorities Passion for technology and a willingness to learn This is a fantastic opportunity for someone who enjoys More ❯

knowledge of IT hardware (Windows/Mac), mobile devices, and peripheral equipment Experience in asset and licence management Good understanding of Microsoft 365 and Entra (desirable) Excellent communication and customer service skills Detail-oriented with the ability to manage multiple priorities Passion for technology and a willingness to learn This is a fantastic opportunity for someone who enjoys More ❯

knowledge of IT hardware (Windows/Mac), mobile devices, and peripheral equipment Experience in asset and licence management Good understanding of Microsoft 365 and Entra (desirable) Excellent communication and customer service skills Detail-oriented with the ability to manage multiple priorities Passion for technology and a willingness to learn This is a fantastic opportunity for someone who enjoys More ❯

Dexian) - Temporary Agency Worker Employment Contract. Duration: 12 months (with high potential to be extended further or converted to permanent). Hours per Week: 40 (Full-time). Responsibilities: Customer Advocate providing support to users/administrators of the platform. Contributing to the growth of best practices for the delivery of support services. Understand the platform, cloud technologies and … Manage and resolve all issues. Experience assessing, troubleshooting, resolving and providing root cause analysis for product issues. Manage customers' expectations and experience in a way that results in high customer satisfaction. Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Opportunity to become a Subject Matter Expert in assigned areas of product … and teams through case, phone and other electronic methods. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer-related files and records. Required Skills and Qualifications: Bachelor's in Computer Science (or related technical degree) or 2+ years of related experience within technical support or software coding More ❯

Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for … existing customers from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive … expanded according to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales More ❯

Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Oversee growth of global accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned … clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: Experience in leveraging or critically thinking … 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations) Experience exceeding sales targets Experience leading a virtual or matrixed team More ❯

clients and internal departments, offering expert-level support including troubleshooting, scripting, debugging, and case management. Key Accountabilities: Manage customers' expectations and experience in a way that results in high customer satisfaction. Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Opportunity to become a Subject Matter Expert in assigned areas of product … our teams through case, phone, and other electronic methods. Create knowledge base materials dedicated to operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer-related files and records. Essential Skills: UI development or support experience. Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, and Mobile application development. Reading … and troubleshoot complex technical issues with ease. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Personal commitment to quality and customer service. Ability to multitask and efficiently manage case backlog. Should be a team player working efficiently in a collaborative environment Proven ability to maintain a professional demeanor when handling More ❯

clients and internal departments, offering expert-level support including troubleshooting, scripting, debugging, and case management. Key Accountabilities: Manage customers' expectations and experience in a way that results in high customer satisfaction. Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Opportunity to become a Subject Matter Expert in assigned areas of product … our teams through case, phone, and other electronic methods. Create knowledge base materials dedicated to operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer-related files and records. Essential Skills: UI development or support experience. Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, and Mobile application development. Reading … and troubleshoot complex technical issues with ease. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Personal commitment to quality and customer service. Ability to multitask and efficiently manage case backlog. Should be a team player working efficiently in a collaborative environment Proven ability to maintain a professional demeanor when handling More ❯

for our customers and revenue growth for our company. As the ServiceNow engagements increase in scope and complexity we need people who can drive the complex eco systemacross our customer and partners to convert on the opportunity. Your role is to lead the charge for ServiceNow. By working with one of ServiceNow's largest customers you will be accountable … Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a … clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications Experiencing in building a deep understanding of a customer business challenges and opportunities, positioning transformational capability to address these and working with a complex eco More ❯

cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform. Skills/Experience: 2 - 4+ years customer facing technical support experience Working knowledge of the components in a web applications stack Experience in one (or more) of the following: JavaScript, CSS, HTML, XML Experience in Relational … tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc. Excellent verbal and written communication skills Works well in a team environment Strong personal commitment to quality and customer service Ability to understand and communicate complex issues and technical processes Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers Huntress More ❯

cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform. Skills/Experience: 2 - 4+ years customer facing technical support experience Working knowledge of the components in a web applications stack Experience in one (or more) of the following: JavaScript, CSS, HTML, XML Experience in Relational … tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc. Excellent verbal and written communication skills Works well in a team environment Strong personal commitment to quality and customer service Ability to understand and communicate complex issues and technical processes Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers Huntress More ❯

tax and regulatory software to an elite client base. With a team of approximately 140 and a strong, collaborative culture, this organisation is known for innovation, reliability, and outstanding customer service They are now seeking an experienced Lead .NET Developer to work on their enterprise-grade, cloud-native SaaS product helping multinational organisations. Key Responsibilities: Own technical strategy More ❯

clients and internal departments, offering expert-level support including troubleshooting, scripting, debugging, and case management. Key Accountabilities: Manage customers' expectations and experience in a way that results in high customer satisfaction. Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Opportunity to become a Subject Matter Expert in assigned areas of product … our teams through case, phone, and other electronic methods. Create knowledge base materials dedicated to operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer-related files and records. UI development or support experience. Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, and Mobile application development. Advanced knowledge of … and troubleshoot complex technical issues with ease. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Personal commitment to quality and customer service. Ability to multitask and efficiently manage case backlog. Should be a team player working efficiently in a collaborative environment Proven ability to maintain a professional demeanor when handling More ❯