11 of 11 Customer Service Jobs in Stevenage

to £31,586 pa - pro rata for hours worked JOB TITLE ICT Service Desk Technician POST NUMBER WEEKLY WORKING HOURS 37 SALARY RANGE £29,093 to £31,586 pa - pro rata for hours worked TYPE OF CONTRACT Permanent LOCATION Stevenage and Hertford ABOUT THE ROLE The key responsibility of … the role is to provide customer service and technical IT support to users (both on-site office locations and on remote locations) of IT Services at both East Herts and Stevenage Borough Councils. To ensure resolution of as many support cases as possible at first point of contact … and provide the interface between the IT Service and its customers. The role requires you to deal with a variety of support cases which can vary from cases that range from 5 minutes on the telephone to more complex support cases which can span over 1-2 weeks. Complex More ❯

basic network/server troubleshooting and administration. Manage Technical Queries: Communicate effectively with customers and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. … Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead in a timely manner. Customer Centricity: Champion a customer-first approach, ensuring that all interactions are handled with empathy, professionalism, and a focus on delivering outstanding customer experiences. Relationship Building: Develop and maintain strong … relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development to keep More ❯

basic network/server troubleshooting and administration. Manage Technical Queries: Communicate effectively with customers and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. … Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead in a timely manner. Customer Centricity: Champion a customer-first approach, ensuring that all interactions are handled with empathy, professionalism, and a focus on delivering outstanding customer experiences. Relationship Building: Develop and maintain strong … relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development to keep More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

issues. We make equipment, software, and systems that help our customers plan, deploy, certify, monitor, and optimize all kinds of networks, including those for service providers, enterprises, and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions … the products that help keep the world connected at home, school, work, and play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to question, to collaborate, and to push for solutions that will delight our … thats on the leading edge of communication and networking technology. Youll begin your career with a year-long rotation through the VIAVI Network and Service Enablement (NSE) business, ultimately preparing you to work on one of our many Field Sales teams.Youll collaborate with colleagues, customers and VIAVI Channel Partners More ❯

assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/… Providing investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined … Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a More ❯

flow and process automation. Lead the implementation and customization of Salesforce CPQ (Configure, Price, Quote) solutions to streamline sales processes. Provide expertise in Salesforce Service Cloud or Commerce Cloud to optimize customer service operations or e-commerce capabilities. Configure Salesforce to meet business requirements, including workflows, validation More ❯

ITV, TalkTalk, and Boohoo streamline their finances-and now they're growing their team. If you've worked in any kind of sales-retail, customer service, estate agency, you name it-and are looking for a step into the tech world, this could be for you. You'll … Paid volunteering days and support for causes you care about Who You Are You've had at least 6 months in any sales or customer-facing role You're motivated, curious, and keen to learn You like talking to people and explaining things clearly You want to grow your More ❯

D365 across the business? If so, please read on. About your new Company: Join a prestigious client recognized for its commitment to excellence and customer-centric approach. As a leader in their industry, they have a dedicated, high performing CRM team that you will be leading to enhance their … digital capabilities and provide exceptional service to their valued clients. Your new role: As a the Technical Lead you will play a pivotal role in the CRM team, you will shape the future of Dynamics for the organisation. Working with Architects and Developers to set the future strategy of … exciting areas of tech. What you'll gain: Chance to have strategic ownership of a well-established Dynamics platform, with the following modules Sales, Customer Service and Marketing Improve and grow your knowledge with Ai as you work on Ai strategy with the business Your role will make More ❯

departments to minimize disruption and maximize impact. Work closely with suppliers (MS International team and external providers) to ensure value for money and great customer service. Act as the primary point of contact for business system-related inquiries and troubleshooting, ensuring timely and effective issue resolution. Manage cross-team More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯