As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customerservice skills including understanding customer needs and business needs, critically evaluating customerservice levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »
Stockport, England, United Kingdom Hybrid / WFH Options
Dematic
empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customerservice and providing advice and guidance on relevant software solutions. Ensure a high level of service is … provided to the customer including regular reviews of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as more »
Stockport, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
NielsenIQ
insight to the worlds biggest drinks companies. CGAs Analytics Client Manager builds & maintain great relationships with Success & Solutions teams by providing best in class customerservice, insight & deliverables, and in doing so is integral to identifying & creating further opportunities to broaden CGAs revenue prospects and services. Sharing their … output is accurate, Client Ready & brief relevant before sending to SAM for final feedback & sign off Client Communication & Analytics Responsible for always delivering excellent customerservice Responsible for providing Demos and training to clients of our core tools Ensure all contractual obligations are met on time and correct … methodologies of all CGA services Confidently promote USPs of CGA Analytical services vs competitor alternatives, demonstrate a clear understanding of how each of CGA service compliment and work alongside each other. Proactively share interesting trends or insights identified either in trade, in the press, or from wider CGA work more »
Stockport, Greater Manchester, North West, United Kingdom
Chroma Recruitment Ltd
Microsoft 365 Intune VMware & Hyper-V AzureAD (Entra) Exchange Active Directory Veeam VoIP NAS & SAN Firewall management Day to day youll be: Delivering outstanding customerservice through understanding the users needs. Providing technical support for a range of technologies and clients (From SMEs to Enterprise level) The point … of technical escalation for the 2nd line team and ensuring high levels of service are delivered and maintained. Taking full ownership of incidents and ensuring they are quickly prioritised appropriately Updating and creating technical documentation Mentoring the junior engineers Getting involved in project implementations, including planning and design through … your development thenplease apply with your CV. 3rd Line Support Engineer | IT Support Engineer | Infrastructure Engineer | Third Line Support | 2nd Line Engineer | Systems Engineer | Service Desk engineer | Infrastructure Analyst | Tier 3 Engineer more »
Stockport, Greater Manchester, North West, United Kingdom
Total Recruitment Group Ltd
that material availability aligns with manufacturing. The planner/schedulers also compile and distributes reports to ensure that customers and internal teams (manufacturing,shipping, customerservice, projects and finance) are serviced with product and order availability information The planner/schedulers will actively achieve KPI's which will … maximise company turnover, profit, customer satisfaction and on-time delivery,through well constructed plans and management of resources. DUTIES * Create production schedules from MRP output that balance customer needs, material availability and capacity constraints. * Develop useful working relationships with Production Supervisors, Buyers and others to ensure that schedules more »
Stockport, Greater Manchester, North West, United Kingdom
Ernest Gordon Recruitment
will play a pivotal part in the growth of this company with years to come. In this role you will be using your great customerservice skills matched with your advanced technical abilities to ensure a seamless journey for all clients from design to install. You will be … over the phone to discuss their personal projects and consulting on recommended resolutions when necessary Designing bespoke glass products from scratch to adhere to customer requests Collaborating with individual teams to ensure smooth process from beginning to the end of client journeys. Monday to Thursday (8-5) Early Friday more »