21 Customer Service Jobs in Stoke-on-Trent

+ Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent . Senior Field Service Engineer will be required … to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an … experienced time served 'Field Service Engineer', a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role more »

with a passion for sustainability and making a positive impact on the environment? If you enjoy leading people and would thrive in a busy service desk environment, then this could be the perfect role for you! Are you an experienced Technical Services Manager looking for an exciting new challenge … the line management of our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and reducing unnecessary on-site support through routine monitoring and remote diagnosis. This is not your average technical services role … hardware and software) are running at optimum efficiency. Join us in empowering energy freedom for all! Key Accountabilities Include: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Management of more »

Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »

skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist … in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and … training and coaching for new employees Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. more »

Job Title: Senior IT Field Service Engineer Salary: £29,000 + 5K Bonus + Company Car, Fuel Card, Paid Parking, Company Pension Type Of Employment: Permanent Location: Stoke-on-Trent Working hours: Monday – Friday between shifts between 08:30 – 17:30 Are you an experienced IT Field Service Engineer who enjoys being on the road and travelling to different customer sites. If so, we are recruiting an exciting opportunity for a Senior Field Service Engineer to join one of our based in Stoke-on-Trent As a Senior IT Field Service Engineer you will … Travel to various customer locations Be required to troubleshoot and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) – (installation, configuration, and support) Hold or obtain vendor certifications on Servers & Laptops (HP, Dell, Lenova etc) Hold or be eligible to obtain more »

Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business, working closely with … our core team this role will be covering a 07:00 to 22:00 shift pattern. Preferred Skills, Qualifications and Experience Strong interpersonal and customer service skills, both written and verbal. Excellent analytical and troubleshooting skills. Good attention to detail. Smart thinking approach with a positive attitude. Ability … to work independently with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using an ITSM Tool for tracking, change, incident and problem jobs. Experience deploying, imaging and supporting Windows 10, macOS, Linux, and mobile devices (iOS more »

is a global leader in high-performance building materials, specialising in innovative solutions for the construction industry. With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service. Job Description: We … are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems … and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly maintain the integrity and availability of IT systems, analysis of data, utilise and develop technologies to enable business operations to function efficiently. Key Responsibilities: Ensuring the security and integrity of the IT systems is more »

To provide specialist support in the operational management, implementation, maintenance of data communication networks and projects assisting in the provision of continuous and acceptable service to all end users, including management and on-site supervision of approved third party service providers and contractors as well as support of … national and locally defined targets and standards. To provide leadership to staff demonstrating high standards in order to ensure that a high quality of service is maintained. Responsible for the safe and proper use of IT equipment by users. Responsible for the installation, repair, and maintenance of IT equipment. … CUCM) oCloud Telephony services, such as Microsoft Teams oNetwork troubleshooting: Skills in networking concepts including LAN TCP/IP, routing, switching, VLANS, Quality of Service (QoS) and security protocols oExperience of being responsible for financial or physical assets. oExperience of clinical practices and working within specialist environments Personal Qualities more »

a year Fixed Term (12 months) Our Client is looking for someone to join their trusted team to lead and develop a service that supports residents in North Staffordshire to return safely home from hospital. Youll be based at Royal Stoke University Hospital working out of the Integrated Discharge … and team meetings. Provide guidance, share best practices, and act as the main point of contact for new developments or changes. Coordinate with the service manager and the wider team for seamless integration and streamlined communications. Collect quarterly monitoring data, set out outputs and achievements, and attend project review … activities. What they are looking for: A degree level education or substantial experience in this area. Excellent communication skills. An understanding of what good customer service is. A commitment to fulfilling contractual requirements for commissioned services. Idea generation and implementation. A motivational approach to help lead, coach, and more »

will involve 70% international travel ** The Role - International Commissioning Engineer, X-Ray Imaging Systems This market leader seeks to recruit a technically motivated and customer focused International Commissioning Engineer, responsible for: Commissioning of x-ray imaging systems throughout the world Working at the UK factory with a team of … engineers preparing equipment for installation Travelling to site with the new systems, carrying out commissioning and customer hand-over Your Background - International Commissioning Engineer, X-Ray Imaging Systems To succeed in this exciting role you must be able to demonstrate: A competent background in a service engineering capacity … pharmaceutical, ex-forces engineers (medical and dental, weapons systems, radar, REME electronics) and a wide range of other high value electronic or electro-mechanical service sectors A qualification in engineering or electronics is also required Applications from service engineers from a broad base of sectors are welcomed as more »

team members to ensure the best resolution, consistent with the contract. Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required. Carry … by scheduling activities for engineers, sub-contractors and site managers. Qualifications and Key Skills: 3 GCSEs at grade C or above or equivalent Relevant customer service experience Good written and verbal communication skills Self-motivated, professional and enthusiastic Positive team member but with the ability to work on more »

and rewarded. The Position: Working with an Account Manager, the Trainee is responsible to support the growth of specifically designated accounts, ensuring adherence to customer service levels. This will include, but not be limited to: ? Fulfilment of Client Vacancies ? Candidate selection ? Interview arrangements ? Managing rate negotiations and offers more »

in SEM management or a similar role Good knowledge of SEO and SEM principles and best practices Have experience in line management Confident in customer service Have a good understanding of digital marketing practices Excellent written & verbal communication Comfortable giving short presentations and reporting data analysis to different more »

and be able to demonstrate: * Drive to succeed in a competitive marketplace * Passion for achieving and surpassing targets * A track record of providing outstanding customer care * Ability to grow and develop new accounts * Capability to work professionally as part of a vibrant, energetic recruitment team * Excellent communication and customer service skills. * Strong sales and negotiation skills. * The ability to work under pressure and meet targets. * Tenacity Benefits of Working for us: The benefits of working for us include: * Excellent salary and attractive, uncapped commission structure * Industry Leading Professional Development and Training Programmes * Excellent career progression opportunities more »

in France and teams concerned - Coordinate documents between teams in France and the UK The Candidate: - Fluent in French (oral & written) - Previous experience in customer service Desirable - Able to work in a fast-paced environment - Proactive, confident and dynamic personality - Excellent communication skills and a team player - IT more »

Experience with Payroll processes Previous experience working for a company within the engineering sector would be highly advantageous but not essential IT literate, good customer service & communication skills Reference Number: BBHH225513 To apply for this role or to be considered for further roles, please click "Apply Now" or more »

Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new more »

technical expertise, and a deep understanding of Mazda products and services. This is ideal for individuals passionate about mechanics, problem-solving, and providing exceptional customer service. Role Assist senior technicians in diagnosing, troubleshooting, and repairing various mechanical and electrical systems Learn to perform routine maintenance tasks, including inspections, lubrication … upgrades under supervision Develop proficiency in using diagnostic tools and equipment to identify issues accurately Collaborate with team members to ensure timely completion of service requests and projects Follow safety protocols and guidelines to maintain a safe working environment Document service activities, including work performed, parts used, and … customer interactions Attend training sessions and workshops to enhance technical skills and product knowledge Communicate effectively with customers to address inquiries, explain service procedures, and provide recommendations Assist with inventory management, including tracking parts and supplies used during service operations Training Motor Vehicle Service and Maintenance more »

We at Work Lyf Group are recruiting for an Electronic Repairs Engineer for our client based in Hanley. The role To repair, service and refurbish electronic equipment based within the Technical Support Centre and reporting to the Manager, this role focuses on the provision of a high-quality technical … repair service to maintain customer contracts, pre-staging of electronic systems along with software and networking parameters to meet customer orders. Training and support will be offered to the individual to become competent in the following duties. Responsibilities and Duties Setup & Configure systems with software and networking … Abilities Able to systematically work through problems to affect a resolution. To work either as a team member or alone is required and good customer facing skills are essential, as the role will include visits to customer sites. Possess strong communication and interpersonal skills, both in person and more »

independent motor retail groups with operations across the North West and Midlands. Our success is built on trust, knowledge, quality brands and providing outstanding customer service. We have an exciting vision for the future and would welcome individuals with ambition, drive and a passion for success. Key responsibilities as … a Vehicle Technician: Ensure customer satisfaction in the service and repair of motor vehicles of all types Carry out servicing and repairs in a safe and economical manner Test vehicles and diagnose faults as and when required Ensure Manufacturer and Company compliance with all administration standards and procedures … out is to MOT and/or manufacturers' safety standards Ensure maximum use of technical knowledge and skills to achieve effective, economic and safe service/repair of customers' vehicles Required Skills as a Vehicle Technician: A strong knowledge and understanding of routine servicing and basic mechanical repairs Good more »