15 of 15 Customer Service Jobs in Stoke-on-Trent

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Bonus £6,300 Car Allowance £7,200 Excellent Benefits Package The Role - Applications Specialist, Pathology Laboratory Diagnostics Following continued growth this market-leading organisation now seeks to recruit a customer focused Applications Specialist responsible for: Performing pre-sales demonstrations and post-sales customer training Onboarding new customers by engaging teams in the launch Travelling to prospective customer … able to demonstrate: Previous experience in an application specialist or biomedical scientist role with one or more of the following specialisations: - haematology - immunology - clinical chemistry - molecular - life sciences Excellent customer service and communication skills The Company - Applications Specialist, Pathology Laboratory Diagnostics This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory systems to the … investment in research and development is second to none in their industry, ensuring that they remain a market leader At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and/or employment More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of More ❯

working with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands.To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This role … homes and businesses Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK More ❯

clients, teams, and facilities remain safe and compliant. This isn’t just monitoring screens — it’s real-time problem solving , decision-making under pressure , and leading by example in service delivery and operational excellence. What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge IT … analytics, sustainability, safety, and customer experience tools Support frontline teams, sector leads, and key accounts daily Act as the first responder for all out-of-hours incidents and operational planning Ensure deployed assets remain safe and secure — escalate incidents when needed Deliver daily reporting on productivity and performance About You Experience working to structured processes and procedures Customer Service Experience Clear and confident team communication skills Report writing ability (you’ll use it daily) Cool-headed decision-making under pressure Happy to work shifts (4 days, 4 days off, 4 nights & repeat) Bonus points for previous SOC (Security Operations Centre) experience Able to pass BS7858 Vetting (including standard DBS check, financial check, 5 years address history More ❯

teams. The programme will provide you with full training and support to equip you with the technical and soft skills needed for a successful career in IT. Our technical service desk ensures that our colleagues have the hardware and software required to perform their roles and support the Business. You will learn how to take end-to-end ownership … see them through to resolution. As part of onboarding, you will have access to our training and quality assurance program to help develop and offer a best-in-class service to our internal customers. IT Support are responsible for resolving 2 nd line incidents and provisioning technology equipment for our colleagues. You will take ownership of escalations from the … service desk and where necessary, manage the escalation into to 3 rd line teams. You will provide a focused service to our senior colleagues. Preferred Skills, Qualifications and Experience Positive proactive approach to your work. Good interpersonal and customer service skills. Ability to make and act on decisions when under pressure. Self-managed and with the More ❯

Monday-Friday Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurers claims handling philosophy. Key Responsibilities To establish if cover is in place for the claim … experience A professional and adaptable communication style both written and verbal Efficient administrative skills Strong numeracy, literacy, and IT skills A proactive attitude, and an enthusiastic approach An excellent customer service manner The ability to work as part of a team A willingness to take individual responsibility The capability to adapt and be flexible Experience of policy wording … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your package higher … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

of data centre operations with opportunities for progression. Requirements: Self-motivated, well-organized, and capable of solo and team work. Experience with hand tools and working at height. Strong customer service skills and professional conduct. Willingness to travel and stay overnight as needed. Excellent communication and problem-solving abilities. Full, clean UK driving license (some travel by train More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯

an on-call Rota Good written and verbal communication skills Capable of working in a team as well as on your own Ability to communicate effectively with clients Excellent customer service skills Experience with IP CCTV and Access Control systems is advantageous however not essential Advanced skills such as commissioning are advantageous however not essential What we offer More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

Head of Service Delivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key … complete delivery of projects to agreed KPI's * Ensure that all policy, procedure and process is effectively mapped, documented & delivers incremental improvements for the business * Identify opportunities to improve service delivery processes, systems, and technologies to enhance efficiency and customer satisfaction * Ensure that all regulatory and accreditation requirements are exceeded and that at least one additional award is … gained for the business each year * Identify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptions * Determine and implement a strategy and practical incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of More ❯

Business Development Manager - Freight My client is a forward-thinking distribution service provider who is truly dedicated to delivering seamless solutions and outstanding customer service. With a fantastic level of longevity with their current employees, they offer exciting learning and progression opportunities, and they are looking forward to welcoming someone new to the Sales Team. Are you a … pipeline. Preparing and delivering tailored sales presentations, quotes, and solutions to prospective customers. Attending industry events, trade shows, and networking opportunities to generate leads. Working with internal freight and customer support teams to ensure a smooth onboarding and handover of new clients. Contributing to sales forecasts and updating management on progress against revenue goals. Managing your own schedule effectively … for winning new business. Proven new business sales ability - confident in lead generation, prospecting, and closing deals. Strong knowledge of sea and/or air freight operations, pricing, and service options. CRM proficiency and ability to manage a pipeline, keep accurate records, and use data to drive decisions. Effective time management, ability to self-manage workload, travel schedule, and More ❯

About the Company: We're representing a well-established cleaning services provider delivering high-quality commercial and industrial cleaning solutions nationwide. With a strong reputation for reliability and exceptional service, the company is now looking for a driven Business Development Manager to help expand its client base and strengthen its presence in the market. Role Overview: As a Business … Development Manager , you'll be responsible for identifying new business opportunities, building strong relationships with prospective clients, and securing profitable cleaning service contracts. This role is ideal for someone with a proven track record in B2B sales-preferably in facilities management, soft services, or cleaning sectors-who thrives on hitting targets and driving growth. Key Responsibilities: Proactively identify and … targets. Prepare and deliver tailored proposals, bids, and presentations to prospective clients. Negotiate contracts and ensure smooth handover to operational teams. Build long-term client relationships and provide exceptional customer service. Conduct market research to identify trends, competitors, and new growth areas. Work closely with senior management to develop and execute the business growth strategy. Skills & Experience: Proven experience More ❯