4 of 4 Customer Service Jobs in Stoke-on-Trent

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will oversee a team … service desk engineers, ensuring exceptional support and service delivery across a growing client base. Key Responsibilities: Lead and mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

services provider supporting the UK Defence, Security, and Government sectors. Our client operates within highly secure environments, delivering critical IT services where reliability and customer service are key. We are seeking a motivated 1st Line Support Engineer to join their on-site Service Desk team in Stoke … external customers, providing high-quality technical support and ensuring incidents and requests are managed effectively. You will play a key role in maintaining service standards while contributing to the continuous improvement of Service Desk processes. Key Responsibilities Act as the first point of contact for customers via phone ...

flexible Software Engineer who is energized by on-site customer ICT support? Position As an In Plant Software Engineer the most important part of your role is to provide service to our customer in accordance with the SLA’S. Together with your colleagues you provide flexible support … customer. You’ll be dealing directly with on-site support, service, telephone helpdesk and troubleshooting. In this position you are responsible for the on-site support and continuous improvement for the RoboPharma Central Filling site in Stoke-on-Trent. You’ll be reporting weekly and monthly to the Service ...