12 of 12 Customer Service Jobs in Staffordshire

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer accounts. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

judgment when dealing with the wide range of IM&T issues. The post holder will be expected to adapt practice to meet individual customer requirements, independently analysing situations and taking into consideration complex facts and interpreting these appropriately when problem solving. Perform options appraisals in order to compare … work experience Microsoft accredited training for Windows 10/Server 2016 or above Full UK driving license - Category B Desirable Foundation Certificate in ITIL Service Management Microsoft Certified qualification for Windows 10/Server 2016 or above oDegree in an IT related subject Experience Essential Significant experience of working ...

depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able ...

tested thoroughly. Including overseeing the design, planning, configuration testing and implementation phase are documented, robust and accessible to meet the requirements of the service, as well as ensuring robust contingency plan is in place for continuity of internally developed systems. Main duties of the job The role will provide … objectives. To provide leadership in the operational management, implementation, maintenance of software development and integration projects assisting in the provision of continuous and acceptable service to users, To lead the team tasks as well as co-ordinate project resource, develop training programmes, recruitment, disciplinary and appraisal processes as required. ...

customers and engaging with them about the products and services offered by the company. Offering the customers or prospective customers the best in class customer service whilst developing the account spend. This Business Development manager role will also involve identifying and acquiring new business opportunities, guided … Description for the Business Development Manager role: Achieving activity and revenue targets as agreed in annual objectives Developing and maintaining excellent relationships with key customer and prospect accounts across wholesalers/distributors & specialist contractors Helping to grow the network of distributors for the business Ensuring all distributors/customers ...

family run Business based in the Stoke on Trent area. We are looking for a new person to join our Team helping with sales, customer services, admin, customer contact and developing existing customer with new sales/upgrades. Duties and responsibilities: Answering questions from prospective customers about … online/telephone purchase process Tracking orders and investigating shipping delays for customers waiting on products Processing returns Processing customer sales Updating customer records Making follow-up contact to check on customer satisfaction Processing invoices/Taking payments Liaising with engineering department and customers. A high standard ...

Policy Processing online and paper applications efficiently in line with departmental KPIs Assessing applications against eligibility criteria prior to approval Liaising with equipment and service providers regarding orders and delivery Keeping comprehensive and accurate records in relation to your role and in accordance with policies and procedures Maintain confidentiality … National Minimum Wage, with a planned increase in April Enhanced holiday entitlement starting at 27 days and increasing to 33 with length of service Free on-site parking Christmas shut down Workplace pension scheme Opportunities for training and development Support with professional CPD Opportunities for volunteering Occupational sick ...

flexible Software Engineer who is energized by on-site customer ICT support? Position As an In Plant Software Engineer the most important part of your role is to provide service to our customer in accordance with the SLA’S. Together with your colleagues you provide flexible support … customer. You’ll be dealing directly with on-site support, service, telephone helpdesk and troubleshooting. In this position you are responsible for the on-site support and continuous improvement for the RoboPharma Central Filling site in Stoke-on-Trent. You’ll be reporting weekly and monthly to the Service ...

enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective … special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist ...

products and reviewing existing product performance. Develop and maintain effective methods of storing and analysing relevant market information. System Data maintenance - maintain and mange customer price files within the system. Including promotions and pricing adjustments. Support the whole of the Commercial Department and offer cover for all areas when … needed. Work collaboratively with a variety of stakeholders and other departments including but not limited to product development, marketing, purchasing and customer services. Support, where required with projects within the organisation to support the overall business strategy. Benefits of working as a Commercial Analyst: 23 days annual leave + ...