14 of 14 Customer Service Jobs in Staffordshire

Deliver exceptional service and be the voice that customers trust every day! Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid. Role Purpose: Act as the first point of contact … customers, ensuring a high standard of service Handle enquiries, troubleshoot service issues, and resolve queries efficiently Deliver a positive customer experience across all communication channels Support customer satisfaction and retention through professional interactions Job Role Responsibilities: Respond to customer enquiries via phone, email, chat, social ...

established technology business looking for a proactive Sales Support Executive to join its commercial team. The business combines two specialist divisions: An established Managed Service Provider (MSP) delivering IT support, cloud, Microsoft 365 and cyber security solutions. A growing software business developing compliance and contractor management platforms used … major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This is more than a typical sales support role. Working closely with the Sales Director, technical ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where … resolutions · Assisting with the maintenance and updating of desktop applications and network infrastructure · Supporting system upgrades, deployments and rollout projects · Working within agreed service levels and ensuring a high standard of customer service What we're looking for: · Previous experience in an IT Support, Service Desk ...

with the aim of helping build, deploy, maintain and update IT systems across on premises, cloud and hybrid domains as part of the Next2IT Service Desk. Role This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part … customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges. ...

progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between … required. Prepare project plans and status reports in line with internalprocessesfor assigned workstreams. Work closely with the Principal Developer (Applications) on features, deployment schedules, service impacts and expected benefits. Communicate clearly with stakeholders and project teams. Track delivery against targets, flag issues early and help adjust plansto retain quality ...

sales teams and warehouse operations. This hybrid role is designed to give the apprentice a 360-degree understanding of EMAS Electric Ltd, tracking the customer journey from the initial sales inquiry right through to product dispatch and delivery. Role Internal Sales & Customer Support (Approx. 60%) First Point … Contact: Answering incoming phone calls and emails from trade and retail customers, routing inquiries to the right team members Order Processing: Accurately entering customer orders and quotes into the company’s ERP/sales system Query Resolution: Handling basic product, pricing, and stock availability inquiries with support from senior ...

activities, and delivery. You will also contribute to a wide range of PMO-led initiatives spanning functions such as IT, operations, supply chain, logistics, customer service, finance, HR, sales, and business transformation. Travel will also be required. As a Project Manager, you will need to have/ ...

well-established business within a central PMO function, supporting a range of high-profile projects across IT, operations, logistics, supply chain, finance, HR, customer service, sales, and wider business transformation initiatives. You will be responsible for supporting project planning, governance, stakeholder engagement, testing, training, reporting, and delivery activities ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

someone who can bridge the gap between IT and operations, understanding complex business requirements and delivering technology solutions that improve efficiency, visibility, and customer service. The ideal candidate will come from a fast-paced, time-sensitive FMCG or supply chain environment and have a strong background in business analysis … projects across ERP, WMS, TMS, and other business-critical platforms Develop and improve Vendor Managed Inventory (VMI) solutions, ensuring accurate data flow and strong customer service performance Manage relationships with internal stakeholders, external customers, software providers, and third-party technology partners Lead system development roadmaps, upgrades, implementations ...

technical escalation point for more complex support issues, working closely with end users to resolve problems efficiently while maintaining excellent customer service. Alongside your support responsibilities, you'll be encouraged to broaden your technical knowledge, contribute to infrastructure improvements, and assist with the delivery of IT projects. Your responsibilities … will include: Providing 2nd line technical support and acting as the escalation point for the Service Desk. Troubleshooting and resolving more complex hardware, software and infrastructure issues. Supporting and maintaining the company's IT systems and infrastructure. Coordinating software updates, security patches and version upgrades. Managing IT changes through ...

across hundreds of events every year. Family-owned and operated, the business has built an outstanding reputation for delivering innovative registration technology alongside exceptional customer service. Their experienced in-house teams cover project management, software development, sales, operations and on-site delivery, enabling them to support events ranging from … site delivery teams Supporting live event delivery where required Managing post-event reporting and project completion Building long-term client relationships through exceptional service THE CANDIDATE To be considered for this Project Manager role, candidates should have previous project management experience within the events industry, whether gained with ...