19 of 19 Customer Service Jobs in Staffordshire

Lead the team powering reliable, connected customer support in telecoms. Role Purpose Lead and develop a Customer & Technical Support team, managing day-to-day operations, service levels, and escalations. Create a positive, high-performing team culture while monitoring performance and driving continuous improvement across services and processes. … Manage daily support operations and act as the first point of contact for escalations and complaints. Monitor digital and voice support channels to ensure service levels and customer demand are met. Track customer satisfaction and service performance, reporting trends and issues to management. Work with internal ...

Service Desk Advisor Permanent Monday - Friday 8.30 - 5pm Stoke on Trent £26,000 per annum. An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service operations, providing essential support to both internal and external stakeholders. Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact ...

Service Desk Analyst Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis … prioritisation and resolution or fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Service Desk Analyst - Responsibilities Responding to Service Desk calls and emails ...

year LocationStoke on Trent Hours per week35 Contract typePermanent Were looking for someone to provide technical support for Honeycomb Groups ICT systems, giving great customer service and helping everyone to use technology effectively. Job requirements: Providing excellent customer service on the ICT service desk, providing … first and second line support. Making sure incident tickets are logged, triaged and resolved within agreed service level targets. Setting up and maintaining mobile equipment. Supporting the whole ICT team with administrative duties. Providing ICT learning sessions for staff. Setting up new users and administering user permissions and security. ...

Support Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis, prioritisation and resolution … fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Support - Responsibilities Responding to Service Desk calls and emails Diagnosing and resolving incidents, including troubleshooting Implementing ...

innovative pumping and fluid handling solutions to the construction, utilities, housing, and wastewater sectors, built on over 65 years of engineering excellence, reliability, and customer-focused service trusted by local authorities, developers, and contractors nationwide. In this role, you will support the Controls and Automation team by carrying … handling logistics and after-sales queries. You will also communicate with customers regarding order updates and non-technical enquiries, ensuring a high standard of customer service at all times. This is an office-based, Monday to Friday role working 37.5 hours per week, with flexible hours between ...

year LocationStoke on Trent Hours per week35 Contract typePermanent Were looking for someone to provide technical support for Honeycomb Groups ICT systems, giving great customer service and helping everyone to use technology effectively. Job requirements: Providing excellent customer service on the ICT service desk, providing ...

Elevation Recruitment Group's Engineering Service Division are working with a highly respected security integrations company to recruit a Field Service Engineer for their busy service and repair team.The Field Service Engineer role is an excellent opportunity to join a brilliant business with a fantastic, supportive … well-organised team.The Field Service Engineer will work across a designated region covering a regional patch extending from Manchester to Birmingham, ideally located in Stoke on Trent. Duties of the Field Service Engineer will include: Respond to daily fault requests within your designated patch Provide reliable, efficient ...

Cannock 8:30am – 5:00pm (Mon – Thurs) 8:30am – 4:00 pm (Friday) Role Overview We are looking for a hands-on E-commerce & Customer Operations Specialist to manage our web shop, drive online customer adoption, and support order processing. This is a varied role with the opportunity … focus on either: IT & AI improvements – streamlining processes and supporting internal systems, or CRM & outbound customer activity – managing customer records, follow-ups, and nudging orders online. The successful candidate will also provide cover for order and enquiry processing when the primary order processor is unavailable. Key Responsibilities 1. ...

strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field … Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional ...

INSTALLATION AND SERVICE ENGINEER (Remote Stoke-on-Trent Area) FULL TRAINING WILL BE PROVIDED (if you are comfortable with general IT and DIY skills please read on). Salary - 30,000 + Benefits 6 Months FTC - to start, with a view to go Permanent Applicants MUST be able … This position would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards. ...

depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able ...

next step. You’ll need: A full driving licence and willingness to travel between the two offices Some experience in IT support, troubleshooting, or customer service A genuine interest in IT and a desire to build a long-term career A helpful, customer-focused approach — you enjoy …/finish times where needed) Holiday: 34 days including bank holidays, plus Christmas shutdown, a birthday day off (in your birthday month), and a service ...

leading brands, is hiring a full time Sales & Business Development Manager (BDM) to drive business growth across Europe. Supply chain members or end customer markets could be located in Europe or elsewhere. NVD's expertise includes passive and active-matrix liquid crystal displays, projected capacitive touch technology, and chemical … glass for cover lens and aftermarket screen protectors. NVD is a one-stop solutions partner for display and touch modules and periphery, providing full-service product design, new product introduction, precise manufacturing, logistics and local support. NVD has a strong reputation as one of the leading companies ...

Surveillance Job Type: Full time Location: on the road Company Overview Dahua Technology is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, Dahua Technology offers end-to-end security solutions, systems, and services to create value for city operations, corporate management … reputation and ensure healthy sustained business growth. Main Responsibilities: Manage Dahua's current UK account portfolio and coordinate with HQ in dealing with customer requests regarding order processing/sales activities; Liaise with Head of Sales Department to determine the range of video surveillance equipment to be introduced into ...

Staffordshire area for a leading fire protection specialist. This is a brilliant opportunity for a Fire Systems Engineer with strong technical skills and a customer-first mindset to work across high-end commercial and industrial sites. Whether you're an experienced Fire Systems Engineer seeking a fresh challenge … spouse usage permitted) Full kit: PPE, mobile, laptop, test equipment, power tools 33 days paid annual leave Sick Pay, Pension, and Death-in-Service Cover GP app and Employee Assistance Program Comprehensive training and product-specific education Career development in a growing, forward-thinking company Fire Systems Engineer Role ...

client is a well-established, independent electrical wholesaler with over 35 years experience and a strong reputation for excellent customer service, competitive pricing, and expert advice. Due to continued year-on-year growth, they are looking to recruit an experienced Business Development Manager to help drive the next ...

enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective … special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist ...

products and reviewing existing product performance. Develop and maintain effective methods of storing and analysing relevant market information. System Data maintenance - maintain and mange customer price files within the system. Including promotions and pricing adjustments. Support the whole of the Commercial Department and offer cover for all areas when … needed. Work collaboratively with a variety of stakeholders and other departments including but not limited to product development, marketing, purchasing and customer services. Support, where required with projects within the organisation to support the overall business strategy. Benefits of working as a Commercial Analyst: 23 days annual leave + ...