25 of 25 Customer Service Jobs in Staffordshire

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless … experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic · Champion opportunities to consistently improve the brand experience · Drive customer retention, reduce churn, and increase customer satisfaction · Understand each customer persona and their specific needs · Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience · Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly · Establish communication mediums lines between customers and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

for reported issues. To ensure all relevant Policing Systems are configured, maintained and developed effectively to meet the continually. Main Responsibilities: Provide a resilient and comprehensive system administration & analytical service to the Force for all relevant IT systems including highly sensitive operational systems, ensuring tickets are closed to OLA’s & SLA’s. Ensure compliance with legislation, guidance & policy To … be adaptable and understand the requirements of working across systems, engaging with internal and external stakeholders who require guidance and technical expertise To provide excellent customer service to all system users, display a detailed understanding, of their support requirements at all times and take ownership of customer issues from initial contact to resolution, provide customer updates … as appropriate To provide a professional and efficient collaboration between users and technical specialists/service providers for all requests that cannot be directly resolved, ensuring that priority escalation procedures are applied effectively Provide consultancy for internal developers on the access requirements for RPA processes Understand and interpret business requirements to provide a consultancy service to third party More ❯

Bonus £6,300 Car Allowance £7,200 Excellent Benefits Package The Role - Applications Specialist, Pathology Laboratory Diagnostics Following continued growth this market-leading organisation now seeks to recruit a customer focused Applications Specialist responsible for: Performing pre-sales demonstrations and post-sales customer training Onboarding new customers by engaging teams in the launch Travelling to prospective customer … able to demonstrate: Previous experience in an application specialist or biomedical scientist role with one or more of the following specialisations: - haematology - immunology - clinical chemistry - molecular - life sciences Excellent customer service and communication skills The Company - Applications Specialist, Pathology Laboratory Diagnostics This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory systems to the … investment in research and development is second to none in their industry, ensuring that they remain a market leader At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and/or employment More ❯

a self starter and someone who thrives with independent working, then this role is the one for you! No prior real estate experience is required, but sales skills and customer service is a must. Salary : Basic £25K+ competitive uncapped commission (OTE £40,000+) Working Hours: Tuesday to Saturday 9am-6pm including evening viewing depending on demand. Location: The … have my attention tell me more about Home Made! Home Made is the fastest-growing property technology company that is fixing renting for good! By combining technology and a customer-centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity, and encouraging … quality offers on marketed properties. Your responsibilities would include: Work with our large Build to Rent portfolios and conduct viewings with prospective renters on a daily basis. Provide strong customer service to prospective renters prior, during and post viewings. From introducing potential renters to their future homes, to supporting them in making that all-important decision, you'll More ❯

responsible for managing and improving business processes, conducting thorough business analysis, and ensuring efficient operations. Daily tasks include collaborating with teams, analyzing data to inform decision-making, providing exceptional customer service, and communicating effectively with stakeholders to support business objectives. Qualifications Strong skills in Business Operations and Business Analysis Proficient in Analytical Skills to interpret and utilize data … effectively Excellent Communication skills, both written and verbal Exceptional Customer Service skills to ensure client satisfaction Ability to work independently and collaboratively in an on-site setting Experience in the technology or related industry is a plus Experience with digital transformation advantageous Experience with SAP Business One advantageous Bachelor's degree in Business, Operations Management, or related field More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of More ❯

Location: Hybrid – Office Burton on Trent Employment Type: Permanent Are you a technically skilled professional with a passion for customer service? Do you enjoy problem-solving, working with innovative products, and helping customers get the best out of their systems? We’re looking for a Product Support Specialist to join our growing support team. In this role, you … ll be at the forefront of customer interaction—delivering high-quality support, resolving technical queries, and ensuring every customer feels valued. What you’ll be doing Providing first-class technical support to customers worldwide, handling enquiries from first contact through to resolution. Delivering both remote and on-site support, including customer product installations. Creating and maintaining accurate … use in Windows environments. Analytical problem-solver with the ability to manage and prioritise your own workload. Experience of supporting software in a regulated lab environment. Familiarity with IT Service Management frameworks (e.g. ITIL) and SQL Server is advantageous. Previous exposure to middleware and/or LIS systems would be a plus. What you’ll bring A results-oriented More ❯

sell Fire Stopping Products. You will be responsible for delivering the company market strategy, identifying new market opportunities, and feeding back market intelligence. You will work closely with our customer services team based in Essex, our national specification manager, and the wider team based across the UK. What you'll do: Maintain current customer base and gain new … customers through various communication platforms Conduct regular customer and site visits and offer technical support Provide CPD to architects or main contractors and represent the company at trade shows Manage a large customer caseload and meet sales targets Update and maintain CRM regularly Serve as a main point of contact for customers, liaising with other departments to offer … effective technical and customer service What you'll bring: Proven experience in a sales-focused position within the construction industry Ability to manage a large customer base and prioritize site visits and calls Personable and customer-focused Proficient in MS Office and CRM tools We are named the world's most trustworthy company in the construction More ❯

Are you an experienced Technical Sales/Customer Services Advisor keen to support solutions within the manufacturing sector? If so, the following permanent role could be for you. My client is a leading manufacturer of custom-made steel door solutions in the Newcastle-under-Lyme area. They are looking for an Internal Sale Support Officer/Customer Services … Production Teams. This is an exciting time to join a thriving business who have recently experienced significant investment in the growth and in the facility to ensure market leading customer quality and innovation. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by … customers (specification advice, preparing and submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the manufacturing industry (highly desirable) CAD More ❯

Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! Based at our customer sites, the Mobile Engineer plays a key role in our operations, ensuringequipment service schedules are up to date and responding to our customers in their times of need, should equipment … breakdown. What you'll do Carry out servicing, maintenance, and repairs on a wide range of hire equipment including power tools, lifting gear, and plant machinery. Travel between customer sites and Speedy depots to deliver expert engineering support. Ensure all equipment is safe, compliant, and ready for hire. Provide excellent customer service and technical advice when needed. More ❯

environments. Excellent PowerShell scripting and automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. Database Administration Skills are welcome (MS SQL, MySQL). Outstanding customer service skills. Strong organisational, troubleshooting, decision-making, and analytical skills. Ability to work with limited supervision, self-starter, and strong time management skills. Ability to adapt to handle More ❯

clients, teams, and facilities remain safe and compliant. This isn’t just monitoring screens — it’s real-time problem solving , decision-making under pressure , and leading by example in service delivery and operational excellence. What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge IT … analytics, sustainability, safety, and customer experience tools Support frontline teams, sector leads, and key accounts daily Act as the first responder for all out-of-hours incidents and operational planning Ensure deployed assets remain safe and secure — escalate incidents when needed Deliver daily reporting on productivity and performance About You Experience working to structured processes and procedures Customer Service Experience Clear and confident team communication skills Report writing ability (you’ll use it daily) Cool-headed decision-making under pressure Happy to work shifts (4 days, 4 days off, 4 nights & repeat) Bonus points for previous SOC (Security Operations Centre) experience Able to pass BS7858 Vetting (including standard DBS check, financial check, 5 years address history More ❯

clients, teams, and facilities remain safe and compliant. This isn’t just monitoring screens — it’s real-time problem solving , decision-making under pressure , and leading by example in service delivery and operational excellence. What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge IT … analytics, sustainability, safety, and customer experience tools Support frontline teams, sector leads, and key accounts daily Act as the first responder for all out-of-hours incidents and operational planning Ensure deployed assets remain safe and secure — escalate incidents when needed Deliver daily reporting on productivity and performance About You Experience working to structured processes and procedures Customer Service Experience Clear and confident team communication skills Report writing ability (you’ll use it daily) Cool-headed decision-making under pressure Happy to work shifts (4 days, 4 days off, 4 nights & repeat) Bonus points for previous SOC (Security Operations Centre) experience Able to pass BS7858 Vetting (including standard DBS check, financial check, 5 years address history More ❯

teams. The programme will provide you with full training and support to equip you with the technical and soft skills needed for a successful career in IT. Our technical service desk ensures that our colleagues have the hardware and software required to perform their roles and support the Business. You will learn how to take end-to-end ownership … see them through to resolution. As part of onboarding, you will have access to our training and quality assurance program to help develop and offer a best-in-class service to our internal customers. IT Support are responsible for resolving 2 nd line incidents and provisioning technology equipment for our colleagues. You will take ownership of escalations from the … service desk and where necessary, manage the escalation into to 3 rd line teams. You will provide a focused service to our senior colleagues. Preferred Skills, Qualifications and Experience Positive proactive approach to your work. Good interpersonal and customer service skills. Ability to make and act on decisions when under pressure. Self-managed and with the More ❯

providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,400 people across Europe and North … seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver … driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. Arrange European and domestic travel, including flights, car rentals, and hotels. More ❯

At least 2 years of IT Support, including 1st/2nd line experience Knowledge of server maintenance and/or network management Demonstrable experience delivering a high level of customer service Experience working with 3rd parties and 3rd party delivered services £25,000-£28,500 + hybrid working on offer. A vehicle is required to get to site More ❯

Monday-Friday Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurers claims handling philosophy. Key Responsibilities To establish if cover is in place for the claim … experience A professional and adaptable communication style both written and verbal Efficient administrative skills Strong numeracy, literacy, and IT skills A proactive attitude, and an enthusiastic approach An excellent customer service manner The ability to work as part of a team A willingness to take individual responsibility The capability to adapt and be flexible Experience of policy wording … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your package higher … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

annual leave + Bank Holidays Training bonus for relevant qualifications/certifications Pension scheme Cycle to work scheme Desired Qualities, Skills and Knowledge: Has a passion for IT. Good customer service skills. Any technical knowledge/experience is an advantage. Grade 5 in GCSE English and Grade 4 in GCSE Maths required. Your Training with Baltic: This apprenticeship More ❯

Delivering LKQ Academy Technical Trainingcourses to technicians and business owners Deliver Training to the branch network to show how we can support our customers growth Delivering high standards of customer serviceand support Manage CPD and keep personal qualificationsmaintained and up to date Manage course paperwork in a timely compliance Skills and Experience Fully conversant with modern vehicletechnology Highly motivated More ❯

Preferred Qualifications: At least 3 years of experience in the graphics and signage industry Proven experience in a target-driven new business sales role Strong relationship-building, communication, and customer service skills More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

Head of Service Delivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key … complete delivery of projects to agreed KPI's * Ensure that all policy, procedure and process is effectively mapped, documented & delivers incremental improvements for the business * Identify opportunities to improve service delivery processes, systems, and technologies to enhance efficiency and customer satisfaction * Ensure that all regulatory and accreditation requirements are exceeded and that at least one additional award is … gained for the business each year * Identify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptions * Determine and implement a strategy and practical incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of More ❯