1 to 25 of 43 Customer Service Jobs in Staffordshire

on the commitments we make and thereby we secure that our med ical solutions improve people's lives. We are looking for an Export Customer Service Support to join our customer service team focused on providing exceptional customer service experience for our customers & partners … in the East Midlands area of the UK (Derby/Burton upon Trent). The main responsibility of the role will be to provide customer service to the EMEA region with a focus on our export partners and customers, covering and supporting over 50 countries within the region. … The role will involve working with our well-established partners along with new partners providing sales support and customer service on our portfolio of Interventional medical devices. You will be working with an EMEA Customer Service team of 6 and in a wider EMEA team of more »

learn and develop. Role 1. Setting up customers equipment 2. liaising with customers to obtain client details for IT 3. Installing equipment at a customer location 4. Assisting senior technicians to customer site to fix equipment 5. Helping with incoming service calls 6. liaising with customers to … or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship. L2 Customer Service apprenticeship standard Progress to become a field technician. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CITY OF WOLVERHAMPTON … Closing Date Monday, 20th May 2024 Start Date Monday, 27th May 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Number skills Qualifications English GCSE or equivalent, grade A*-C (4-9) (Essential) Maths GCSE or equivalent, grade A*-C more »

At WorkLyf we are recruiting for a SMR Vehicle Service Co-Ordinator based in Newcastle-Under-Lyme. (Hybrid work available) Purpose To ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of vehicles/drivers … all KPIs/SLAs and statutory requirements are met in full at all times. Key Accountabilities To be the dedicated point of contact for service/maintenance booking enquires, including assisting with breakdown queries. To provide excellent support to drivers who may be in a distressing situation due to … vehicle breakdown/maintenance. To follow business defined rulesets to achieve customer outcomes for their fleet. To develop relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs. To develop strong relationships with third party suppliers to ensure the most cost-effective route for more »

Drive your career forward with this exciting apprenticeship opportunity. Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles Role The Service department is vital to the success of our business. From right … first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties … parts and systems to ensure correct working. Following checklists to ensure all critical parts of vehicles are examined. Carrying out bumper to bumper overview, service, and inspection. Maintenance of electronic systems including on- board entertainment systems. Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and more »

Due to continued growth this global manufacturer are looking to expand the team and are looking for a Field Service Engineer working out of head office in Lichfield, Staffordshire but traveling across the UK. Providing clients with onsite servicing and repairs to turnkey manufacturing solutions you will need to … and offer technical assistance. Working with clients in Pharmaceutical, food, drink and other FMCG industries, the business thrives on its reputation for delivering excellent customer service and developing strong long term relationships with clients. The role as a Field Service Engineer: Commission new equipment at the customer's site including operational training. Attend customer plants to perform service of cutting edge grinding machinery. Train customer's maintenance and operating personnel in the proper operating and maintenance procedures. Communicate with customers and our technical specialists from our headquarters in Germany. Provide progress on project more »

+ Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent . Senior Field Service Engineer will be required … to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an … experienced time served 'Field Service Engineer', a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role more »

with a passion for sustainability and making a positive impact on the environment? If you enjoy leading people and would thrive in a busy service desk environment, then this could be the perfect role for you! Are you an experienced Technical Services Manager looking for an exciting new challenge … the line management of our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and reducing unnecessary on-site support through routine monitoring and remote diagnosis. This is not your average technical services role … hardware and software) are running at optimum efficiency. Join us in empowering energy freedom for all! Key Accountabilities Include: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Management of more »

This role involves: Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first and second line diagnosis, resolution and technical support. Working as part of a busy, customer … a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles. Job Purpose Reporting to the ICT Infrastructure Support … impact upon services that support front line services, their continuity and delivery. The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support. We are genuinely proud of our diversity, our people, our values, our more »

Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »

Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »

the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established … a fantastic reputation in the sector for customer service and support. What you'll be doing Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers. Working from our Stafford offices, you'll be liaising with our customers … SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer orders on various systems and portals, managing projects to completion. Following supplier escalation paths, including DSO to facilitate timely installations. What we're looking more »

This role will be covering customers inST, TF, CW, WS Postal Codes To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs … in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities more »

skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist … in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and … training and coaching for new employees Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. more »

Job Title: Senior IT Field Service Engineer Salary: £29,000 + 5K Bonus + Company Car, Fuel Card, Paid Parking, Company Pension Type Of Employment: Permanent Location: Stoke-on-Trent Working hours: Monday – Friday between shifts between 08:30 – 17:30 Are you an experienced IT Field Service Engineer who enjoys being on the road and travelling to different customer sites. If so, we are recruiting an exciting opportunity for a Senior Field Service Engineer to join one of our based in Stoke-on-Trent As a Senior IT Field Service Engineer you will … Travel to various customer locations Be required to troubleshoot and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) – (installation, configuration, and support) Hold or obtain vendor certifications on Servers & Laptops (HP, Dell, Lenova etc) Hold or be eligible to obtain more »

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that our employees have sufficient equipment and resources to … a broad set of technical skills who are ready to tackle some of technology’s greatest challenges. Preferred skills and experience Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. … Commercial experience working in a service management function. Main Responsibilities Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business. Logging all tickets for incidents or requests that are reported. Ensuring that first line incidents are resolved quickly and more »

is a global leader in high-performance building materials, specialising in innovative solutions for the construction industry. With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service. Job Description: We … are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems … and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly maintain the integrity and availability of IT systems, analysis of data, utilise and develop technologies to enable business operations to function efficiently. Key Responsibilities: Ensuring the security and integrity of the IT systems is more »

sits within our Education Division, Wave 9 in our newly acquired offices in Stafford - approximately 25% of your time will be spent on our customer sites focusing on implementation, with the remainder of your time spent supporting our internet connectivity, safeguarding and security services from either your home or … our offices. What you’ll be doing Installation, integration and commissioning of network, firewall and filtering solutions on customer sites. Prestaging, initial configuration of network, firewall and filtering solutions. Logistical and technical support to assist the running of the project and operations team. Support desk cover, assisting customers via … help support and maintain the companies IT environment. On-site and remote IT technician services for education customers. Replacing faulty or upgrading equipment on customer sites. Liaise with third party carriers to troubleshoot connectivity issues using tools, ticketing systems, email, or telephone. What we're looking for Experience in more »

To provide specialist support in the operational management, implementation, maintenance of data communication networks and projects assisting in the provision of continuous and acceptable service to all end users, including management and on-site supervision of approved third party service providers and contractors as well as support of … national and locally defined targets and standards. To provide leadership to staff demonstrating high standards in order to ensure that a high quality of service is maintained. Responsible for the safe and proper use of IT equipment by users. Responsible for the installation, repair, and maintenance of IT equipment. … CUCM) oCloud Telephony services, such as Microsoft Teams oNetwork troubleshooting: Skills in networking concepts including LAN TCP/IP, routing, switching, VLANS, Quality of Service (QoS) and security protocols oExperience of being responsible for financial or physical assets. oExperience of clinical practices and working within specialist environments Personal Qualities more »

The Opportunity: Service Centre Engineer Contract: Permanent Salary: £30,238 - £34,232 Location: Stafford AmeyBriggs is an engineering services and asset management specialist with its people core to everything that it does. Our team members are highly skilled and can offer flexible and bespoke solutions for our customers across … all of the role criteria outlined below please don't let that discourage you from applying. The Impact you will have: Repair, maintain and service, plant, equipment, and associated ancillaries to current company standards and LOLER and PUWER legislation, both at service centre location and on site as … and exchange of equipment and transactions, including inspections, for handover/hand-back of equipment as required Must be willing to work away from service centre location and in other Ameybriggs' areas of operation What will help you to excel in this role: City and Guilds, NVQ or equivalent more »

and Office 365 administration. Solid understanding of networking principles (TCP/IP, DNS, DHCP). Excellent troubleshooting and problem-solving skills. Exceptional communication and customer service skills. Ability to work independently and as part of a team in a fast-paced environment. Renumeration: £35,000 - £40,000 + more »

of explaining complex systems in simple terms and interacting effectively with all levels of the organisation. Strong problem-solving abilities with a proactive and customer-focused approach to addressing user issues and concerns. Excellent organisational and project management abilities to handle multiple priorities in a dynamic environment. Ability to … problem-solving skills, capable of managing complex system issues. Flexibility and adaptability to learn new technologies and software as required. A proactive approach to customer service to ensure user satisfaction and system efficiency. A demonstrated ability to identify opportunities for process and system improvements and take initiative in more »

a year Fixed Term (12 months) Our Client is looking for someone to join their trusted team to lead and develop a service that supports residents in North Staffordshire to return safely home from hospital. Youll be based at Royal Stoke University Hospital working out of the Integrated Discharge … and team meetings. Provide guidance, share best practices, and act as the main point of contact for new developments or changes. Coordinate with the service manager and the wider team for seamless integration and streamlined communications. Collect quarterly monitoring data, set out outputs and achievements, and attend project review … activities. What they are looking for: A degree level education or substantial experience in this area. Excellent communication skills. An understanding of what good customer service is. A commitment to fulfilling contractual requirements for commissioned services. Idea generation and implementation. A motivational approach to help lead, coach, and more »

to a brand new site in April 2024 in Newcastle-under-Lyme. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by telephone, email and post Following up quotes to ensure order success Processing … submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the more »

busy team, supervising admin staff, completing a variety of administrative tasks, working on IT systems, maintaining databases/waiting lists/call-up lists, customer service, answering and directing telephone calls, general office duties such as typing, coordinating internal and external hospital appointments. If you are interested in … see the Job Description and Person Specification Desirable Please click the apply button to see the Job Description and Person Specification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission … for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Practice Plus Group Address Eccleshal Stafford Staffordshire ST21 6LQ Employer's website https://practiceplusgroup.com/our-jobs/join-our-team more »