IT Apprentice
- Hiring Organisation
- EVERYTHING TECH LIMITED
- Location
- 3RD FLOOR HANOVER HOUSE, 32 CHARLOTTE STREET, MANCHESTER, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
point of IT support contact for customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. Role Provide a professional and personal first point of contact to all customers … properly understood and recorded on Autotask Proactively contact and chase customers until a resolution has been achieved or the issue is escalated Deliver exceptional Customer Service striving to achieve first time resolution Escalate relevant and more complex work to the more experienced Service Desk Technicians after initial ...