1 to 25 of 40 Customer Service Jobs in Somerset

Are you passionate about delivering excellent service and ready to join a growing, ambitious full-fibre broadband company? We’re looking for an enthusiastic, proactive, and detail-focused Customer Care Representative to join our team in the heart of Bath. Customer Care RepresentativeBath, BA2 – Hybrid working Full time, permanent (40 hours per week … in the UK Truespeed is an award-winning broadband provider on a mission to deliver ultrafast, full-fibre connectivity across the South West. We are passionate about providing a service that transforms how people work, live, and connect – putting our customers at the heart of everything we do. With strong values of trust, collaboration, and customer focus, Truespeed … is committed to creating positive experiences while supporting local communities and driving digital growth in the region. The Role We’re looking for a Customer Care Representative to join our dedicated team in Bath. This is a fantastic opportunity for someone with a passion for delivering excellent customer service and a drive to go the extra mile. More ❯

Are you passionate about delivering excellent service and ready to join a growing, ambitious full-fibre broadband company? We're looking for an enthusiastic, proactive, and detail-focused Customer Care Representative to join our team in the heart of Bath. Customer Care Representative Bath, BA2 – Hybrid working Full time, permanent (40 hours per week … in the UK Truespeed is an award-winning broadband provider on a mission to deliver ultrafast, full-fibre connectivity across the South West. We are passionate about providing a service that transforms how people work, live, and connect – putting our customers at the heart of everything we do. With strong values of trust, collaboration, and customer focus, Truespeed … is committed to creating positive experiences while supporting local communities and driving digital growth in the region. The Role We're looking for a Customer Care Representative to join our dedicated team in Bath. This is a fantastic opportunity for someone with a passion for delivering excellent customer service and a drive to go the extra mile. More ❯

their role. Promoting best practice, providing guidance and training to minimise inappropriate usage and enthuse system users. You will be passionate about delivering excellent services to healthcare staff and service users. You will be highly motivated and have excellent working knowledge of Microsoft Office & IT Service Desk Systems and Processes. You will have excellent communication & customer service skills, good technical and service delivery skills and experience of systems incident and request management through to resolution & change control. The Clinical Systems Team acts as a central contact point within the IT Department and Suppliers, providing support to the Trust's user base to enable them to make effective use of the Systems. Experience and understanding of … troubleshooting/investigation will need to be carried out and configuration e.g. letters and appointment activities etc. Monitor, prioritise and manage the Clinical Systems Support queue within the IT Service Desk system. Take ownership and responsibility of tickets and prioritise them in accordance with procedures and any SLAs (Service Level Agreements) currently in operation. Responsible for identifying IT More ❯

Customer Service Manager ( Senior Client contracts manager ) Location: Near Weston Super Mare (office-based, within 45mins commute) Salary: £38,000 – £48,000 (Depending on experience) + performance bonus Type: Full-time, Permanent We are looking for a strong and proven Contracts manager (project manager) with the ability to be detail oriented, manage multiple projects at once. There projects … are made up of being able to manage order/delivery and clients and ensure quality service, and accurate management of the individual contracts From managing the internal Manufacture to Shipping to Installation/Handover on client site and everything in between (Drawing approval’s, Order Acknowledgement etc) The company My client is a market leading/UK leader … month) Coordinate deliveries, labour, and subcontractors. About You Proven project management experience. Proven ability to be detail oriented, able to manage order/delivery and clients and ensure quality service, and accurate management of the individual contracts (From Manufacture to Shipping to Installation/Handover on client site) Strong communication and stakeholder management skills. Some knowledge of Health & Safety More ❯

to support a client with their Windows 11 rollout. The engineers will be responsible for deploying Windows 11 devices, ensuring a seamless transition for end users, and providing professional customer service throughout the process. Windows 11Deployment Responsibilities: Deploying Windows 11 devices following a structured process. Handling device rebuilds overnight and handing them back to end users. Engaging professionally … of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that … operational needs. Provide assistance as a project resource, as and when required. Identify, inform and escalate any patterns or trends of calls in a timely manner to the IT Service Lead or Service Management team. Use suppliers and vendors as a source of escalation to resolve problems. Support firm events that require an engineer on hand for AV More ❯

About the Company: Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team … and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: We’re looking for a motivated and customer-focused 1st Line IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you’ll be the first point of contact for their … printers, and mobile devices Troubleshoot issues with Microsoft Windows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups are timely Assist with user account creation, password resets, and basic Active Directory tasks Support software installations, updates, and hardware setups Maintain More ❯

involve: Maintain and repair complex Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs) Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the helpdesk on job status and outcomes. … What We're Looking for the role of CCTV Engineer: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access More ❯

Business Administrator Apprentice at Kentures Ltd. Join our growing team and gain experience in office admin, online marketing, social media management, e-commerce, customer emails, and phone support. A great opportunity to learn and grow in a tech-focused company. Role Administrative Support: Maintain office facilities, ensuring they are well-equipped and functional Supervise administrative staff and provide support … to executive leadership Manage contracts, negotiations, and relationships with vendors and service providers Coordinate between different departments to streamline workflows and improve productivity Oversee day-to-day operations, ensuring processes run smoothly and efficiently Develop and implement business strategies and plans that align with the company's goals and objectives Researching companies based on their location and collating the … information which will then be used for our in-house marketing campaigns Emailing and calling prospective clients and tailoring their response Developing your sales, marketing and customer service skills through ongoing training and support Producing content for our company blog and newsletter while conducting industry research Proactively contributing to team meetings & business knowledge share Developing your sales, marketing More ❯

Service Desk Analyst – London (Hybrid) The Opportunity A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users. The Role As a Service Desk … Analyst , you will: Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups. Troubleshoot and resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver outstanding customer service in a busy IT support environment. What We’re Looking For 2–3 years’ experience in a busy IT Service Desk environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL practices, change controls, and working More ❯

Support Engineer: Windows 11, Tech Bar, Build, Support, Desktop, SC Clearance - (RL7972) Our Global Enterprise client is looking for a skilled, customer-focused Support Engineer to join their team. This is a full-time, onsite position working within a small, collaborative team to provide day-to-day (BAU) support for incidents and service requests. Start Date: September … 21.46 per hour (includes rolled up holiday) IR35 Status: Inside Location: Bristol NOTE: Active SC Clearance is highly desirable. Key Responsibilities: Provide remote support for end-user incidents and service requests. Perform remote software installations and troubleshooting. Participate in an onsite Tech Bar support service three days per week, assisting client users with technical issues in person. Collaborate … Using remote support tools and following scripted software installation processes. The ability to follow scripted Build Process and Previous experience of Following IT Hardware Asset. Management processes to ensure Customer supported kit and Peripherals devices are managed correctly . Soft Skills: A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards More ❯

quality windows, doors, and conservatories. With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service. Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team. Role Overview As … supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service. This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination. Responsibilities Act as the first point of contact for all customer and installer telephone queries Deliver exceptional customer service, handling queries, updates … and complaints efficiently Monitor and follow up on customer reviews and feedback across platforms Track and assist with payment monitoring, chasing outstanding balances when necessary Authorise, process, and track supplier and contractor invoices Maintain and update CRM and internal databases with accurate job and customer information Provide daily administrative support to the retail installation team Assist with scheduling More ❯

Customer Account Executive Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why Synertec is adding real value into More ❯

Job summary The Band 4 IT Service Desk Analyst plays a key role in delivering high-quality frontline IT support across the Trust. As the first point of contact for technical issues and service requests, the role ensures staff have reliable access to the digital tools and systems needed to provide safe and effective patient care. This includes … resolving hardware, software, and access problems, escalating complex issues when required, and contributing to the smooth operation and continual improvement of the IT Service Desk. Main duties of the job To act as the first point of contact for IT Dept. and assist with queries in person, on the phone, via email or Instant messaging, in a manner that … can be understood by non-technical or un-skilled users . Logging faults from customers onto Service Desk software and providing first time fix resolutions where appropriate and escalating to 2nd and 3rd line support where required. Analyse information/problems provided by end users and use of experience and judgment to provide a satisfactory resolution or escalation Creation More ❯

Responsibilities include: - Provide first line level support of hardware issues and troubleshooting fixes where required - Managing tickets as they arise, and ensuring appropriate updates and call management to maintain Service levels - Stock management including asset management of kit going in/out - Effective Management of disposals that go through the process - Triage and perform hardware repairs of client kit … Locker replenishments where appropriate - Highlight potential issues with service/potential service improvements Experience required: - Previous experience of working in a technical support role, or a break/fix role related to PC's and devices - Hardware knowledge including laptops and desktops - Ability to diagnose, troubleshoot and resolve issues in the most efficient way - Strong customer service More ❯

The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM’s business functions. Working within the Customer Experience – Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making. Role Support the development, optimisation, and … Year 6 Months Positions Available 1 Closing Date Monday, 6th October 2025 Start Date Tuesday, 7th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the More ❯

37.5 per week, two shifts: 08:30-17:00/10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently, and maintaining excellent customer service. The successful candidate will also assist with … knowledge base documentation and process improvements. Undertake training to build technical skills and certifications. What they're looking for: GCSEs (including Maths and English) or equivalent. Previous experience in customer service or a technical support environment. Knowledge of IT systems, ticketing tools, and service desk operations. Strong communication skills and a collaborative, team-focused approach. Desirable: A … levels, BTEC, or IT-related qualifications. Microsoft 365 administration knowledge. Experience within a managed service provider (MSP). More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

to join our team in Bristol on a full-time, permanent basis. The Fleet Control Platform Specialist is responsible for managing, configuring, and supporting the partner platform used for service, maintenance, and repair (SMR) activities, including downtime management. This role ensures that platform rules, workflows, and user access are maintained to support accurate, compliant, and cost-effective decision-making. … as the key point of contact for all platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules … Identify opportunities for system enhancements and support continuous improvement initiatives Qualifications You're a detail-oriented and technically confident professional with experience supporting and managing operational platforms - ideally within service, maintenance, or fleet environments. You understand how to configure systems, maintain data accuracy, and manage user access to enable smooth, compliant, and cost-effective operations. With a focus on More ❯

plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.) Skills and Experience: Minimum of 12 months experience in a similar IT role logging and resolving tickets on a Service Desk Act as first point of contact via phone, email or chat function Provide support across Microsoft 365, workstations, servers, printers, networks and vendor applications Carry out daily system … to knowledge base documentation and process improvements Undertake training to build technical skills and certification GCSEs (including Maths and English) or equivalent Knowledge of IT systems, ticketing tools and service desk operations A-levels, BTEC or IT-related qualifications are desirable Microsoft 365 administration knowledge Experience within a managed service provider highly desirable NB: A valid UK Driving … Licence is essential for this role. The Opportunity: My client who are a managed service provider in Somerset and they are currently looking for a 1st Line Support Engineer (Cloud) on a permanent basis to join their busy service desk team that is on a successful growth path. This role involves providing first-line IT support across multiple More ❯

If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity. What you'll be doing Respond to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs. Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems. Ensure devices remain compliant with … and install hardware, software, and mobile devices. Gain exposure to server administration and infrastructure technologies. What we're looking for Previous experience in a similar IT support role. Excellent customer service and communication skills. Strong technical knowledge of: Windows 10, MS Server 2019/2022, MS Office 365 Active Directory/Entra ID & Group Policy IP Networking & telephony More ❯

Structured Cabling Engineer (Managed Services Engineer) Onsite at customer sites in and around the Bristol and South West area Permanent Summary We are seeking a Structured Cabling Engineer/Managed Services Engineer to join an existing team. You will be working across several of our customers sites and will be carrying out tasks such as break fix, installations etc. … message is visible and alive throughout any activities carried out. Ensure adherence to all NG Bailey's policies, processes, and procedures Ensure all works comply with NG Bailey IT Service's standards and to meet and where possible, exceed Client expectations, whilst ensuring adherence to vendor and manufacturer design guidelines Keeping material control and maintain records of deliveries and … project stock. Ensuring the provision of timely and accurate internal and customer project reporting (timesheets, mileage returns, daily reports, completion certificates) Monitoring the quality and productivity against programme and maintain daily site records and reports. Ensure that positive relationships are maintained with the customer through efficient delivery of projects with a view to optimising future opportunities and profitability. More ❯

by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future. Significant change in service provision is anticipated and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required within the Evolution project to … support queries via phone, email and face to face. Learning and adhering to local support procedures for call reception, fault logging, investigation and closure. Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up. To take ownership of user problems and be proactive and understanding when dealing with user's … issues. Ultimately provide help and advice to users of the service and be able to offer appropriate technical guidance and advice. Schedule and undertake routine installations and removals of items of hardware and/or software. Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools. Correct malfunctions, calling on other experienced colleagues and More ❯

by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future. Significant change in service provision is anticipated and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required within the Evolution project to … support queries via phone, email and face to face. Learning and adhering to local support procedures for call reception, fault logging, investigation and closure. Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up. To take ownership of user problems and be proactive and understanding when dealing with user's … issues. Ultimately provide help and advice to users of the service and be able to offer appropriate technical guidance and advice. Schedule and undertake routine installations and removals of items of hardware and/or software. Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools. Correct malfunctions, calling on other experienced colleagues and More ❯

NSSLGlobal is looking for a Credit Control Apprentice. You will support the credit control team in managing customer accounts and chasing overdue invoices. Role Monitor the accounts receivable ledger for outstanding balances and discrepancies Record and update customer contact and payment information accurately Assist with daily banking tasks and payment allocations Learn to use accounting and credit management … 5.30pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Tuesday, 30th September 2025 Start Date Wednesday, 1st October 2025 Desired Skills Attention to detail Organisation skills Customer care skills Number skills Initiative Qualifications English GCSE, grade Grade 4 or above (Essential) Maths GCSE, grade Grade 4 or above (Essential) About the Employer NSSLGLOBAL LTD NSSLGIobaI is … a leading independent provider of satellite communications and IT management solutions with innovation and customer service at the core of its DNA. With over 50 years of experience in the government and maritime markets, NSSLGlobal leverages its deep customer understanding and engineering skills to deliver integrated solutions. More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £24k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯