14 of 14 Customer Service Jobs in Somerset

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Customer Operator Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role … this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: £27,759 per annum Hours: 4 on 4 off, night shifts (7pm - 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located near ...

umbrella £25.75 AN HOUR Role Overview The successful candidate will provide deskside support for incidents and service requests at the Bristol site, supporting a Wintel environment and HP laptop/desktop hardware. The role requires excellent technical troubleshooting skills, a strong customer-focused approach, and the ability … work independently within a fast-paced support environment. Key Responsibilities Provide deskside support for incident resolution and service requests. Support and troubleshoot Wintel environments, including HP laptops and desktop hardware. Diagnose and resolve hardware, software, and peripheral issues. Deliver excellent customer service through effective communication with technical ...

solve complex technical challenges. As a Technical Support Specialist, you will serve as the primary technical liaison for my client's customers, embodying a customer-first philosophy. You will work cross-functionally with internal teams and be trusted to handle multiple priorities with professionalism and precision. Key Responsibilities … Technical Support Specialist Respond to customer enquiries via phone and email, providing technical assistance and resolving issues within stringent SLAs. Remotely troubleshoot and diagnose software incidents, guiding customers through step-by-step solutions or escalating to higher-level support teams as required. Document and track all customer interactions ...

Strong stakeholder and communication skills are essential to succeed in this role, as is a passion for delivering excellent services to healthcare staff and service users. Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right … groups of staff Experience of working within the NHS and Mental Health Responsibility in taking lead in R&D activities in configuring and continual service improvement of RiO and other systems Skills and Abilities Essential Strong customer service skills Excellent communication and interpersonal skills to support ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

consultants and account managers, gaining exposure to different technologies, client environments, and small project work. This is a varied role that combines technical support, customer interaction, and continuous learning. Key Responsibilities IT Support & Service Desk Monitor and manage incoming support requests via a ticketing system Assist with diagnosing … solutions or basic workarounds to common technical problems Escalate more complex issues to senior team members Client Support & Communication Deliver a high standard of customer service to clients Keep clients updated on progress and resolutions Communicate clearly with both technical and non-technical users Systems & Project Support Assist ...

Line IT Support Technician, you will provide technical support to internal users, ensuring prompt resolution of incidents and requests while delivering exceptional customer service in line with ASSA ABLOY’s standards. Role Act as the first point of contact for logs raised via Service Now, ensuring tickets … ensuring users across all locations receive consistent and timely technical assistance. Deliver dedicated technical support to executives and directors, providing a high level of service, discretion, and rapid response to minimise disruption to business operations. Coordinate new starter IT setup, including preparing laptops, mobile devices, and account access ahead ...

range of technologies, receive ongoing training and development, and play an important role in keeping our business connected and productive. As part of our Service Desk team, you'll be the first point of contact for around 1,000 users, many of whom work remotely. You'll help colleagues … connectivity, network patching and basic network troubleshooting Supporting thin client devices and Azure virtual environments Working with third-party suppliers to resolve software and service issues Contributing to continuous improvement initiatives and helping identify opportunities to enhance our IT services Maintaining accurate records within our IT Service Management ...

interest in technology, problem-solving, and helping people. The apprentice role will provide first-line support to users by answering calls, logging incidents and service requests, troubleshooting common issues, and escalating where required. Role Answer incoming support calls in a professional and helpful manner Log, categorise and prioritise incidents … service requests accurately Provide first-line fixes for common user issues Follow agreed processes and knowledge articles to resolve tickets efficiently Escalate issues to the appropriate team when a first-line fix is not possible Keep users updated on the progress of their tickets Assist with basic event management ...

enhancement of network security and WiFi solutions for our diverse client base. Your expertise will help ensure seamless connectivity, robust security measures, and high customer satisfaction. This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced environment, contributing directly to our clients business … height via MEWP and other access methods Support business development efforts by identifying opportunities for upselling or expanding existing services Maintain accurate records of service activities, configurations, and system updates using CRM software Requirements CompTIA Network+ or equivalent Proven experience in technical role or network engineering within the technology ...

configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll … Duration 1 Year 3 Months Positions Available 1 Closing Date Tuesday, 30th June 2026 Start Date Monday, 6th July 2026 Desired Skills IT skills Customer care skills Problem solving skills Networking knowledge Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer Elite PC Systems ...

phones/Phonebar/switches/routers as well as WIFI systems to existing or new structured cabling within a surgery environment. On-site customer support, to give demonstrations and ad hoc training at Go-Lives. Troubleshooting a range of issues, investigating, diagnosing faults, and working through to resolution. … emerging product range and its functionality. Attend regular product courses, where available on the Academy, as set out within the training plan To ensure customer satisfaction at the highest level. Undertake SSRAMS and RA complying with the company's Health & Safety and Data Protection, Information Security, PCI & DSP policies ...

themselves and part of BUUK Infrastructure. We are looking for Fibre Field Technician who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This is a field based role covering Taunton/Bridgewater and surounding areas. Full … keep up to date with relevant technologies. Always conduct themselves professionally. Ability to demonstrate an enthusiastic and energetic approach and a passion for customer service. Ability to communicate both verbally and in writing and to form good relationships with staff at other levels within the business. Ability to display ...