2 of 2 Customer Service Jobs in Sunderland

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

the Role: To provide 3rd line technical support to our internal and external users, ensuring their incidents are resolved in an efficient and professional manner and in line with service level commitments. The post holder is responsible for the provision of technical support and maintenance to all supported IT business systems, hardware and applications. Fundamental to the role is … the ability to offer exceptional customer service, through excellent written, oral and organisational skills, whilst delivering accurate technical resolutions to issues. It is critical you manage your own time and workload to process multiple incidents at the same time, and ensure effective resolution. In this role, you’ll have the freedom to explore and provide the best solutions … Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Liaising with colleagues and stakeholders to ensure that services are being delivered effectively and efficiently Job Requirements More ❯