1 to 25 of 29 Customer Service Jobs in Tyne and Wear

Customer Service Advisor 6-Month Contract | Inside IR35 £16.50 per hour (PAYE) Location: Newcastle (On-site) - Monday to Friday A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through … online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role, you'll be supporting a wide range of customer enquiries … and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction. Essential Skills Previous customer service experience in a fast-paced call centre or contact centre environment. Strong problem-solving skills and the ability More ❯

continuous improvement. This position is currently hybrid working, with a main base of Newcastle, Fleetwood or Wakefield. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career … and improvement projects across the Workforce Services Directorate. You'll work closely with NHS teams, clients, and suppliers to design and implement new processes, onboard new clients, and manage service transitions. Your key responsibilities will include: Leading complex projects and change initiatives across the Workforce Services Directorate. Building strong relationships with internal and external stakeholders. Designing and improving processes … to enhance customer experience and service delivery. Managing budgets, pricing models, and financial controls. Supporting business development and client onboarding/offboarding. Driving continuous improvement and embedding agile ways of working. Coaching and developing team members to achieve high performance. You'll be a key point of contact for process change, ensuring readiness and alignment across systems and More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

the Role: To provide 3rd line technical support to our internal and external users, ensuring their incidents are resolved in an efficient and professional manner and in line with service level commitments. The post holder is responsible for the provision of technical support and maintenance to all supported IT business systems, hardware and applications. Fundamental to the role is … the ability to offer exceptional customer service, through excellent written, oral and organisational skills, whilst delivering accurate technical resolutions to issues. It is critical you manage your own time and workload to process multiple incidents at the same time, and ensure effective resolution. In this role, you’ll have the freedom to explore and provide the best solutions … Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Liaising with colleagues and stakeholders to ensure that services are being delivered effectively and efficiently Job Requirements More ❯

Customer Advisor (SAP/Progression to Account Manager) Prudhoe £30,000 - £33,000 + Performance Bonus + Yearly Bonus + Additional Leave + Pension + Employee Discounts + On-site Parking Are you a Customer Advisor with SAP experience looking to progress to a account manager within a close-knit, industry-leading company where your expertise will be … ll be joining a company that manufactures a variety of specialist paints and coatings, offering stability, career development, and a positive working culture. In the role you will manage customer accounts, monitor purchase orders and delivery timelines, and handle day-to-day customer communications. You will use SAP and Excel to manage data, process customer orders, raise … invoicing. You will also get involved in project work, stock control, and supporting New Product Introductions as part of a collaborative and supportive team. This role would suit a Customer Advisor with SAP experience looking to progress to a account manager within a close-knit, industry-leading company where your expertise will be recognised, your career supported with real More ❯

ll be joining a company that manufactures a variety of specialist paints and coatings, offering stability, career development, and a positive working culture. In the role you will manage customer accounts, monitor purchase orders and delivery timelines, and handle day-to-day customer communications. You will use SAP and Excel to manage data, process customer orders, raise … supported with real progression and hands-on training, and your earnings boosted with annual bonuses all within a business that prides itself on its positive culture. The Role: Manage customer accounts using SAP and Excel Handle order processing, invoicing, planning and general office duties The Person: Customer service background Confident using SAP Based in Prudhoe or easily … commutable to Keywords : Account Manager, SAP, Customer Service, Manufacturing, Northumberland, Customer Account Management, Excel, Prudhoe, Newcastle, Hexham Reference Number: BBBH21132 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is More ❯

travel to local hub -London, Leeds, Gosforth, Glasgow, Edinburgh Contract type : Permanent Our Team Virgin Money is two years into an exciting transformation journey. We've successfully established a Customer Service Design Centre of Excellence (CoE) within CIO Products and Channels (COO), embedding design thinking and customer-centricity into how we shape experiences. Now, we're ready … s a fun and fast-paced place to be, and we want you to help take us to the next level. This is a critical leadership role supporting the Customer Service Design Leadership Team in scaling the CoE's impact, embedding strategic journey design principles across Virgin Money, and enabling the next phase of transformation. You'll play … a focus on future-state design, systems thinking, and enterprise-wide capability building. Your expertise will guide our strategic decisions, spark innovation, and ensure that we always prioritise our customer's needs in the services we offer now and in the future. What you'll be doing Lead the strategic expansion of the Design Centre of Excellence, embedding design More ❯

Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Travel to other sites required: Edinburgh, Stirling and Glasgow The Role: Providing in-person and remote technical support, ensuring a positive user … permissions. Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree … certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, Please APPLY ASAP. More ❯

Field Service Engineer/Break-Fix Engineer Multiple UK Locations | Flexible Hours (Day & Evening Work Available) We are looking for reliable and experienced IT Field Service Engineers to join our nationwide team, supporting customer sites across the UK. This is a hands-on, field-based role where you’ll be travelling to client locations to deliver IT … break-fix support, installations, upgrades, and general maintenance of hardware. You’ll be the face of our service, so professionalism, technical knowledge, and great communication are key. The role offers variety, independence, and the chance to work across different industries and customer environments. What you’ll do: Attend customer sites to carry out IT break-fix, installations … and upgrades Diagnose and resolve hardware issues efficiently to minimise downtime Deliver excellent customer service, keeping clients updated throughout Accurately record and report all tasks carried out Work flexibly across day or evening shifts, depending on customer needs What we’re looking for: Previous experience in a field-based IT support or break-fix role Strong troubleshooting More ❯

and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne … be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience GCSE Maths and …/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales/customer service environment. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. Post codes used are for advertising purposes only. To register More ❯

Field Service Engineers We are excited to offer an opportunity for skilled engineers to join us on a flexible pay-per-hour basis, supporting ATM First Line Maintenance (FLM) activity. What we’re looking for - Passing a Pre Employment Screening Level 4 is essential - Previous ATM experience is desirable but not required – full training will be provided. - Flexibility to … your own vehicle and a full UK driving licence. - Own an Android smartphone - Supply your own hand tools Skills and Experience Required - Strong background in electromechanical or IT field service engineering. - Ability to work with networked devices, routers, and cabling. - Competence in the installation, deinstallation, and commissioning of ATMs or similar equipment. - Excellent diagnostic and fault-finding skills, with … the ability to resolve issues quickly under pressure. - Knowledge of basic PC hardware, software loading, and configuration. - Comfortable using hand tools, testing equipment, and diagnostic software. - Strong customer service and communication skills, representing the company professionally on-site. - Ability to work independently, managing time and priorities effectively. - Willingness to travel locally within your allocated region. Desirable Skills - Prior More ❯

Are you an experienced Technical Sales/Customer Services Advisor keen to support solutions within the manufacturing sector? If so, the following permanent role could be for you. My client is a leading manufacturer of custom-made steel door solutions in the Newcastle-under-Lyme area. They are looking for an Internal Sale Support Officer/Customer Services … Production Teams. This is an exciting time to join a thriving business who have recently experienced significant investment in the growth and in the facility to ensure market leading customer quality and innovation. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by … customers (specification advice, preparing and submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the manufacturing industry (highly desirable) CAD More ❯

contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and … licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and … efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years … and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯

in ESR where needed.This position is currently hybrid working, with a main base of Newcastle, Fleetwood or Wakefield.What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working largely remotely)o Career developmento … Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care. Job description Job responsibilities More ❯

has a real desire to learn new things. Experience required: Experience within a similar role Desire to learn and progress Working knowledge of Windows and Office 365 environments Excellent customer service skills Ability to communicate effectively to a wide range of customers Benefits: Company bonus Paid accreditations and training courses Pension scheme Free on-site parking More ❯

across a broad range of technologies and services. You’ll be supporting our business customers across multiple services including Ethernet, broadband, voice (VoIP and PSTN), security, and hosting. Our customer base ranges from small sole traders to large corporate clients with complex, multi-site Layer 2 networks and advanced FortiGate security systems, hosting business server clusters with us. What … our range of services Handling 1st line tasks where needed Supporting both small and large customers, including critical corporate environments Participating in the out-of-hours support rota Visiting customer sites when required This is an excellent opportunity to broaden your technical experience in a supportive environment, working with a wide array of technologies and clients. Essential skills: Fortinet … broadband technologies Networking fundamentals - LAN/WAN, routers, switches, firewalls. Strong knowledge of IP protocols at packet level. Self-motivated, able to effectively manage time, and work independently. Excellent customer service skills. Strong verbal and written communication skills. DNS records Desirable skills: Experience with juniper equipment/MPLS Familiarity with broadworks VoIP phone services Vmware experience Knowledge of More ❯

and Surrounding areas Up to £37,000 depending on experience Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • CCTV Service Experience ) • Fire Knowledge (Advanced, kentech and morley would be useful) • Strong Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

We have a fantastic opportunity for an experienced Senior Control Engineer to lead our Service Control Engineers. The successful candidate will manage a team of Control Engineers in providing Technical Support & aftersales care for our products in the Offshore Energy sector; ensuring clients’ needs are met in a professional & timely manner. You will be responsible for: Leadership and development … Investigation and resolution of Control System related issues across a wide range of our products. Implementing upgrades and updates to existing equipment. Ensuring customers are well supported in their service needs and technical issues are resolved quickly and efficiently to maintain high customer satisfaction. Efficient Management & Prioritisation of workload for the Engineers. Delivering a high standard of work … small team of Engineers Working for clients in the marine, subsea, oil & gas and renewables market. Recent experience of a similar role in a bespoke engineering environment/providing service support Role requires a mixture of working from our onsite facility in the North East and other client sites/vessels around the world. Experience of working to ISO9001 More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Sales Application Engineer with a strong background in CNC metal cutting to join a growing team. This is a fantastic opportunity for someone who enjoys combining technical expertise with customer interaction, supporting established accounts while also driving new business development across the north of England. The Role As a Sales Application Engineer, you will: Manage and grow existing customer … technical information for customers. Work closely with technical teams to deliver tailored solutions and demonstrate process improvements. Communicate regularly with internal teams and the National Sales Manager to ensure customer needs are met. What We're Looking For A good understanding of mechanical manufacturing processes . 2-3 years' experience working with CNC equipment or cutting tools. Strong communication … and customer service skills. A team-oriented attitude with the ability to work independently. Based in Northern England with a full UK driving licence. What's on Offer Competitive salary package. Opportunity to work with both local and global teams. Professional development and training opportunities. A supportive environment where your expertise will make a real impact. This is More ❯

able to work well in a team or individually Good communication skills both verbally and written Working to strict deadlines and targets An understanding of the requirements for good Customer Service Experience within the utility sector If this role is of interest, please apply or send your cv to More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯