19 of 19 Customer Service Jobs in Tyne and Wear

detailed records of all user interactions and issue resolutions in our ticketing system. Collaborate with other IT teams to implement solutions and resolve service-related incidents efficiently. Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends. Assist … creation and maintenance of documentation, knowledge base articles, and user guides to enhance service efficiency. Ensure compliance with company policies and security protocols to safeguard user data and network integrity. Main duties of the job Provide excellent communication skills, both verbal and written, with a keen ability to explain ...

days in a week) Job Description: The Role As a Dynamics 365 Functional Consultant, you will work closely with customers to understand their service operations and translate requirements into well-configured Dynamics 365 Customer Service solutions. The role requires strong functional expertise, excellent customer interaction skills … responsibilities: Lead requirements discovery workshops and translate business needs into functional designs Analyse current CRM processes, pain points, and operating model. Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing Design and build functional Proof of Concepts to validate requirements and solution fit Work closely ...

days in a week) Job Description: The Role You will play a pivotal role in shaping and delivering enterprise-grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end-to-end solution architecture, hands-on proof-of-concept development, and close collaboration with … scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem. Your responsibilities: Lead solution architecture and design for Dynamics 365 Customer Servicecentric engagements Own end-to-end solution definitions include functional, technical, integration, and data architecture Engage directly with customer stakeholders to understand business ...

Role We are hiring for the Customer Service Representative role, it's about answering calls; it's about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence. Location:Newcastle upon Tyne Duration:Minimum of 6 months with pontential conversion to FTE Mode … Responsibilities Manage high-volume inbound calls and digital inquiries within a busy contact center environment. Provide professional, empathetic, and efficient support to resolve customer queries. Navigate internal systems to update and manage customer records with high attention to detail. Ensure compliance with industry regulations and internal company policies. ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

have a passion for gaming or enjoy tinkering with technology? If so, you already have transferable skills that could help you thrive in a Customer Service Billing Support role This role involves speaking with customers over the phone, assisting with a range of billing-related queries. Whether ...

with a practical understanding of the business areas you support. Youll collaborate closely and build strong relationships with operational and clinical colleagues to understand service pathways and translate data into meaningful intelligence that adds real value. Our Business Intelligence team sits within the Directorate of Performance and Information Management … Youll work closely with operational and clinical teams to identify trends, make informed recommendations, and highlight areas for further exploration that support service improvement and patient care. Youll use tools such as Microsoft Excel and Power BI to analyse patient-level data for the services you support. This includes ...

their established team in Tyne & Wear. This is an excellent opportunity to join a dynamic organisation recognised for delivering high-quality products and exceptional customer service across a wide range of industries. Responsibilities - Business Development Executive Potentialise, prioritise and proactively maximise all sales opportunities within an assigned … territory, managing a large B2B customer portfolio. Win new business and grow existing revenue streams through effective telesales and strong key account management. Use questioning and listening techniques to understand customer applications, ensuring effective cross-selling and up-selling across multiple product lines. Build and develop long-term ...

requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience ...

/IP, Wi-Fi, printers) Support telephony/VOIP Escalate issues to senior technicians or third-party providers when required Maintain excellent customer service and SLA's. Skills & Experience At least 1–3 years’ experience in an IT Helpdesk/IT Support role Confident communicator across phone, email ...

technical onboarding of partner organisations and support integration projects. Maintain thorough documentation covering infrastructure, configurations, and operational processes. Essential Qualifications & Experience Strong customer service mindset with the ability to communicate clearly and professionally. Minimum 3 years’ experience in a similar Cloud/Infrastructure role. Deep expertise with Windows ...

solution with confidence Demonstrate and deliver exceptional problem-solving and troubleshooting skills Ability to ask the right questions to gain an understanding of the customer's business Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think … your feet and quickly research to find an answer to the customer query. Training Depending on the circumstances of the business, upon completion of the apprenticeship programme there could be a potential position of employment available. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE ...

hardware when required. User Support: Offer guidance and assistance to users on hardware setup, configuration, and basic technical issues, providing a high level of customer service Documentation & Reporting: Maintain accurate records of hardware installations, configurations, troubleshooting steps, and stock inventory. Provide reports on hardware status and requirements. Collaboration … department. Person Specification Qualifications Essential A level or above Skills and Knowledge Essential Experience in similar role - 1 year Good user customer experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary ...

effective planning, risk management and delivery of outcomes that support strategic priorities. Key Requirements: Provide overall leadership and direction on the successful delivery of customer facing projects, whilst improving and developing working methods and practices. Lead, coach and manage a team of Project Engineers, setting clear expectations and driving … delivery process, ensuring robust planning, visibility, coordination and execution across engineering, production, quality, and supply chain functions. Function as the senior escalation point for customer issues, delivery risks, or project performance concerns. Build and maintain high level customer relationships, ensuring proactive communications and transparency. Lead structured project risk ...

Fire & Security Service Engineer Location: North East (Newcastle area) Salary: £30,000 £39,000 (DOE) The Package 30 minutes paid travel time each way Company vehicle (including personal use) Fuel card Mobile phone, laptop & service Kindle Calibrated test equipment & access equipment provided Pension scheme 20 days holiday + … excellent opportunity to join a supportive business that values its engineers and offers long-term career development. The Role As a Fire & Security Service Engineer, you will be responsible for: Servicing and maintaining Fire & Security systems Fault finding and carrying out repairs across multiple system types Occasional installation work ...

Policy Processing online and paper applications efficiently in line with departmental KPIs Assessing applications against eligibility criteria prior to approval Liaising with equipment and service providers regarding orders and delivery Keeping comprehensive and accurate records in relation to your role and in accordance with policies and procedures Maintain confidentiality … National Minimum Wage, with a planned increase in April Enhanced holiday entitlement starting at 27 days and increasing to 33 with length of service Free on-site parking Christmas shut down Workplace pension scheme Opportunities for training and development Support with professional CPD Opportunities for volunteering Occupational sick ...

robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges … think bigger and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At the company ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...