9 of 9 Customer Service Jobs in Sussex

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology applications. Location: Lewes, East Sussex … troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an … and remote sessions. Maintain detailed and accurate technical records for all support cases. Essential Skills Software or database engineering background. Strong analytical and problem-solving ability. Excellent communication and customer service skills. Confident with Windows and Microsoft Office applications. Organised, self-disciplined and comfortable managing multiple projects. Desirable Experience with Jira or Microsoft AX. Knowledge of electrical or More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

Join the South s leading independent Fire & Security Systems company specialising in industrial and commercial sectors, delivering expert service and technical excellence. They are looking for a skilled, multi-disciplined Fire & Security Engineer to join our team. You ll install, service, and commission a wide range of systems, including fire alarms (conventional & addressable), intruder alarms, CCTV (IP & analogue … ll also diagnose and resolve faults, carry out small works and alterations, support clients with professional advice. The role involves travel across Sussex, Hampshire, Surrey & Dorset. Key Responsibilities Install, service, and commission Fire, Intruder, CCTV, Access Control, and Emergency Lighting systems Interpret system designs and liaise with other building service providers Ensure compliance with BS5839, PD6662:2017, BS5266 … and other relevant standards Maximise first-time fix rates and meet project deadlines Provide expert advice and maintain strong customer relationships Maintain company vehicle with spares, consumables, and tools Support continuous improvement of service delivery and company reputation Requirements Minimum 5 years experience in fire & security systems installation, servicing, and commissioning Strong technical knowledge of Fire & Life Safety More ❯

prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications … particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the More ❯

working independently and as part of a team. High attention to detail and accuracy. Full training will be provided; however, a minimum of 2 years' IT experience is required. Customer service orientated, possessing excellent interpersonal skills and a demonstrable ability to establish and maintain strong working relationships with a wide variety of key stakeholders. Clean full Driving licence. More ❯

be supported by our on the job training program. Joining our water network team you'll work between the hours of 7am-7pm Monday to Saturday. As an essential service provider, you will be required to participate in an overnight standby rota to respond to incidents. Your core role is to manage our mains network and provide vital face … water supply system and being the main technical face for our customers. You'll manage critical network operations like mains shutdowns , supervise contractors , and use your expertise to resolve customer water supply issues directly. We invest in our people, providing the training and development you need to build skills for life and move forward in your career. Main Responsibilities … Your day to day work is focused on keeping the network running and keeping our customers happy: Plan and prioritise your allocated work to make sure customer appointments are met. Perform essential network operations, such as mains shutdowns, completing all necessary risk assessments and interruption reports. Conduct proactive maintenance flushing and perform water sampling in line with regulatory guidelines. More ❯

as mains shutdowns, completing risk assessments and interruption reports. Maintain and repair network leakage assets, such as pressure reducing valves, district meters, and data logging equipment Experience in handling customer complaints or queries. What you'll need: We're looking for driven individuals who can work effectively at night: A full, clean manual driving licence. A good standard of … secondary education, showing good numeracy and literacy skills. Strong Customer Service Skills. The essential ability to work effectively alone with minimal supervision at night, often outdoors in all weather conditions. Proficiency in accessing, data entry, and understanding of work management systems such as GIS. Undertake network validation, pressure zonal tests and flow tests to ensure the integrity of More ❯

parks and other designated locations Key Responsibilities: Monday to Friday : starting at 05:30 am - 37 hours per week guaranteed Safely drive and handle a 3.5T Van. Provide excellent customer service during collections Requirements: A valid UK driving licence with no more than 6 penalty points. Must live within 10 miles of Horsham Own transportation to and from More ❯

Officer Location - East Sussex Hourly Rate - 18 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute … to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to … staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build More ❯