Service Desk Agent (SDA Wakefield - FJ) Wakefield, England Are you looking to start your IT career? Do you enjoy CustomerService? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate … and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customerservice while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. more »
WF2, Durkar, City and Borough of Wakefield, West Yorkshire, United Kingdom Hybrid / WFH Options
Pyramid8
telecoms and IT industry with over 20 years of delivering business solutions! Their honest, reliable, and transparent approach to telecoms, with unparalleled levels of customerservice has ensured their business has a strong reputation in the sector. With a range of carefully selected partners, their customers get a … building confidence with the prospective client, you will meet your targets and generate appointments. Roles and Responsibilities · Booking appointments · Providing a high level of customerservice · Working towards and exceeding daily, weekly and monthly targets · Following a mixture of warm and cold leads · Continually build a pipeline of more »
Wakefield, England, United Kingdom Hybrid / WFH Options
Nicholas Associates
Bonus · Contribution Pension Scheme 5% contribution · Cycle to Work Scheme . Hybrid working options Duties: Maximise profit through the effective sales proposition by driving customer satisfaction Build and maintain relationships to ensure that all technically and commercial solutions are achieved. Work with the customer and the business to … to provide and offer guidance to customers and clients. Gather and maintain a level of knowledge of general engineering, automation solutions, of projects and customer satisfaction Ensure financial controls are established in line with the budget. Maintain accurate records of all target accounts, opportunities, quotes, project etc. To keep … developments identifying any future opportunities or threats. Undertake additional responsibilities and tasks as required. To establish, grow and market the sales proposition, ensuring that customer expectations are met. Requirements Cooperate with both internal and external stakeholders. Have strong organisational skills, time management and presentation skills. Strong commercial awareness with more »
Wakefield, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Nicholas Associates
Bonus Contribution Pension Scheme 5% contribution Cycle to Work Scheme . Hybrid working options Duties: Maximise profit through the effective sales proposition by driving customer satisfaction Build and maintain relationships to ensure that all technically and commercial solutions are achieved. Work with the customer and the business to … to provide and offer guidance to customers and clients. Gather and maintain a level of knowledge of general engineering, automation solutions, of projects and customer satisfaction Ensure financial controls are established in line with the budget. Maintain accurate records of all target accounts, opportunities, quotes, project etc. To keep … developments identifying any future opportunities or threats. Undertake additional responsibilities and tasks as required. To establish, grow and market the sales proposition, ensuring that customer expectations are met. Requirements Cooperate with both internal and external stakeholders. Have strong organisational skills, time management and presentation skills. Strong commercial awareness with more »
Wakefield, West Yorkshire, Yorkshire, United Kingdom
Randstad UK Holding
where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: Answering the phone and providing excellent customerservice and care in a professional and effective manner Providing remote support, advice and guidance to the customer Fault diagnosis and diagnosis more »
Wakefield, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
PWS Technical Services (UK) Ltd
technical expertise from within the HV power, utilities and/or critical national electrical infrastructure sectors. Our client is aims to be the leading customerservice focused provider of specialist utility and infrastructure solutions, operating on both public and private networks and create a market leading, service … and estimates for multiple contracts, frameworks or singular projects, ensuring maximum opportunity and minimum risk, and that clients and partners receive a high-quality service on time and to challenging budget requirements. The successful candidate will also contribute to all major HV preconstruction activities, ensuring successful project acquisition and more »
Wakefield One, Burton Street, Wakefield, West Yorkshire, England
Wakefield Metropolitan District Council
The revenues and benefits team includes council tax, businessrRates, housing benefit, council tax support and customer service. You will learn the relevant legislation and how to follow processes when using IT systems to create and maintain accounts. You will learn how to deal with customers, administrative duties and undertake … to deal with enquiries from citizens, both on the telephone and face to face Undertake a range of administrative support duties to support efficient service delivery Training You will attend a local training provider, usually on day release, to gain a Level 4 qualification in Revenues & Benefits. Attend an more »