1 to 25 of 85 Customer Service Jobs in Warrington

UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences … TSA), you will be the “face of Ofcom ICT”, placing colleague experience at the heart of every interaction. You'll provide responsive, high-quality support by resolving incidents, fulfilling service requests, and championing a positive ICT experience. The TSA takes a proactive approach to diagnosing and resolving problems, sharing knowledge with colleagues, and promoting the effective use of ICT … solutions. You'll play a key role in gathering feedback from colleagues and ensuring it is communicated internally to help drive service improvement. In addition to day-to-day support, you will collaborate with the Service Management and Programme Delivery teams to help maintain service levels, support new or changing ICT services, and contribute as a technical More ❯

commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service … in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at all times delivering world class … customer service. Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations. Required qualifications, experience and skills: Broad knowledge of Windows Server and Client operating systems, with a strong technical background in Microsoft technologies including, but not limited to, Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS, and file-sharing permissions. Familiarity More ❯

Social network you want to login/join with: IT Service Operations Technical Analyst, warrington, cheshire col-narrow-left Client: Bodycote Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Bodycote operates an international network of facilities serving a wide range of industries including … commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service … in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at all times delivering world class More ❯

to be one of the UK’s leading network builders and suppliers of the Project Gigabit Voucher Scheme. We are looking for an individual with 5+ years’ experience in Customer Service Management. Reporting into the Managing Director, the Head of Customer Service will play a pivotal role in leading and developing the Customer Service team as the business continues to grow. Responsible for managing the day-to-day operational function of our customer service to our customer portfolio, you will play a critical part in creating a supportive coaching environment for the team to deliver outstanding service to customers across the UK. The ideal candidate will be highly motivated … their team and will form part of the Senior Management Team within the business. Responsibilities: Participation in Senior Management Team to help deliver the business strategy. Shaping & managing a Customer Services team to deliver outstanding customer service to our customers. Coaching your team to continue building their capabilities to enhance performance in the job role and the More ❯

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in … and contributing to the IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Help Desk, Service Desk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies) Ability to troubleshoot hardware, software … and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT support Knowledge of ITIL principles or certifications What More ❯

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH** Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This Liverpool-based position offers … exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer vacancy Technical Expertise Proven … and Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who More ❯

DBS Required | Inside IR35 Lucid Support Services Ltd is seeking an experienced 2nd Line Support Engineer for a short-term contract. This role is fully onsite and requires excellent customer service skills along with strong experience supporting Microsoft solutions. Role Responsibilities: Provide 2nd line support for Windows 10/11, M365, AD, Azure, etc. Support Apple macOS & iOS … devices, ensuring seamless integration. Manage MDM, device management, and stock control. Support desktop virtualization technologies (e.g., Hyper-V, VMware). Update Asset Management system. Manage Customer Endpoint protection. Apply networking fundamentals: TCP/IP, DNS, DHCP. Support Apple MacOS/iOS and MS Windows environments. Utilize ITSM tools effectively. If interested and available, please apply. Due to high application More ❯

Job Title: Business Intelligence Analyst Location: Manchester City Centre (2 Days onsite) Salary: £35,000 - £50,000 DOE Who we are: The client is a digitally ambitious financial service (Flat fee trading platform). We are headquartered in Manchester with operations throughout the UK. Why join us: The group are on the cusp of an exciting digital transformation journey … well as eventually building a team to expand the Data team further. Responsibilities: Insights: Drive novel external and internal insights resulting in tangible economic gains through, for example, increased customer win rate, expanded gross margin, improved revenue recovery or improved operational efficiency. Visualisations: Create and maintain data visualisations to effectively communicate insights to group businesses and stakeholders. Commercial Insights … ensure data is presented clearly and effectively using Power BI. Data Extraction and Exploration: Lead business users in understanding data and how to extract actionable insights driving improvements in customer service, operations, and business efficiency. Collaboration: Collaborate with data engineers and business leaders to align data-driven insights with company objectives. Data Platform: Facilitate the implementation of a More ❯

technical excellence. Standardise IT systems, policies, procedures, and documentation. Monitor security posture and lead improvements aligned with best practices. Liaise with third-party suppliers, manage IT contracts, and assess service performance. Identify and implement opportunities to improve IT efficiency, security, and resilience. Support day-to-day IT operations, including onboarding/offboarding, asset management, and user training. Key Skills … Teams, SharePoint, Intune, Azure AD. Windows Server and Desktop. Networking including TCP/IP, DNS, DHCP, VPNs, firewalls, switches. Cybersecurity and endpoint management best practices. Strong troubleshooting, diagnostic, and customer service skills. Experience with hardware support, mobile device management & ERP system administration. Experience with vendor management and involvement in project delivery. Desirable: Exposure to virtualisation (Hyper-V, VMware More ❯

we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … and coordinating with various departments to facilitate the successful processing of sales orders. Your contribution will directly impact the team's ability to meet sales targets and deliver exceptional service to our clients. Key Responsibilities: Provide high-quality administrative support to the IT sales team, improving operational efficiency. Prepare and manage sales documentation, such as contracts, deal packs, and More ❯

of key line of business applications for the business unit, manage first, second and third line support and development. Manage the relationship with third party support and development organisations. Service Delivery: Ensure IT services are delivered effectively and efficiently, meeting the needs of the business. Innovation: Identify opportunities for technological innovation that can drive business growth and efficiency. Change … problem-solving and analytical skills, with the ability to make data-driven decisions. Business Analysis skills Leadership: Demonstrated leadership abilities, with experience in managing cross-functional teams and projects. Customer Focus: A strong customer service orientation, with a focus on delivering value to the business. Personal Attributes: Collaborative: Able to work effectively with diverse teams and stakeholders. … Alignment of IT initiatives with business goals. Stakeholder satisfaction and engagement levels. Successful delivery of IT projects (on time, within budget, meeting requirements). Efficiency and effectiveness of IT service delivery. Innovation and improvement in business processes through technology. Excellent training and career development opportunities exist for the right candidate. Basic salary £60-65,000 + car allowance + More ❯

Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and … cross functional team you will have the opportunity to be hands on with the latest Salesforce products. You will support the product owners in the delivery of the European customer service transformation program. Help improve the business processes, efficiency & adoption of Salesforce with the roll out of the new organisation by implementing a standardised solution with local customisation … requests, understand requirements, build reports, validate business requirements. Other ad hoc requests including management of the EU Sales Operations mailbox – supporting the 1,000 Salesforce users across Europe with customer service queries. What you'll need to succeed: Proven experience of Salesforce Service Cloud and strong understanding of Salesforce CRM functionalities, features, best practice, reporting, and dashboards. More ❯

Social network you want to login/join with: Customer Success Consultant- Fully Remote- United Kingdom, warrington, cheshire col-narrow-left Client: Leasepath Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 14 Posted: 18.06.2025 Expiry Date: 02.08.2025 col-wide Job Description: About Us: At Leasepath, a Microsoft Business Applications Partner, we are a … dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers More ❯

Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: We’re working with a specialist IT Service provider supporting mission-critical government operations across the UK. They’re looking for a driven, confident and organised Sales Support professional to join their Defence and Intelligence division. This … infrastructure solutions. Role Responsibilities: Supporting the Defence and Intelligence Sales Lead throughout the full sales lifecycle - from initial engagement to deal closure Coordinating sales administration, documentation (NDAs, agreements), and customer handovers Assisting with lead generation, campaign planning and marketing initiatives Building trusted relationships with key stakeholders across defence, intelligence and public sector communities Maintaining accurate records in CRM tools … and collaborating with internal delivery teams Representing the company at customer meetings, conferences and events Role Requirements: Confident communicator with strong interpersonal skills Excellent written, verbal and numerical ability A proactive, self-starting attitude with an interest in sales and technology Comfortable engaging with senior stakeholders in highly secure environments Strong knowledge of Microsoft Office 365 (Word, Excel, PowerPoint More ❯

skilled IT System Administrator to provide comprehensive support across our clients organisation, ensuring delivery of reliable and effective IT services. Key Responsibilities Deliver group-wide IT services, maintaining agreed service levels and prioritising responses for optimal business support. Act as an escalation point for service desk analysts and business users, providing timely solutions and minimising repeat issues by … analysing trends and behaviours. Define, document, and evolve service processes, the Service Catalogue, and SLAs, ensuring alignment with best practice and IT policies. Provide expert desktop and server support, including hardware configuration, upgrades, and installation of new service packs or software. Manage routine repairs, upgrades and effectively respond to system faults or failures, ensuring these are documented … and escalated appropriately. Keep the asset management database accurate and up to date. Monitor system performance and report on service delivery metrics, exploring opportunities to improve customer satisfaction. Support the management and maintenance of distributed IT equipment and infrastructure, ensuring it meets evolving business requirements. Log and update service desk calls promptly, ensuring regular, clear communication with More ❯

analyst to resolve the majority of incidents on a first-time fix basis. Key Responsibilities Provide 1st line technical support to United Living Group users, resolving IT incidents and service requests efficiently. Manage and maintain Lenovo and Dell hardware including laptops, monitors, and related peripherals. Samsung and Apple mobile phones and tablets. Support incidents and training requests related to … Platform, including Teams, ensuring seamless communication and collaboration. Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings. Document and track all incidents and service requests using the company's IT service management system Collaborate with the IT team to escalate more complex issues and ensure swift resolution. Provide excellent customer service … Platform, Logitech Video Conferencing tools, and extensive knowledge of Microsoft Windows 11. Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, often on the first attempt. Customer Service Orientation: Excellent communication skills to understand user needs and provide timely updates and solutions. Team Collaboration: Ability to work effectively within a small team, sharing knowledge and supporting More ❯

matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our … Coordinator is the anchor of the Project Management team who will work towards becoming a Project Manager by embracing the following principles: Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in … understand that human beings make mistakes! What we're looking for: Must haves: Excellent organizational + communication skills to handle high volumes of emails in a timely manner Excellent customer service & teamwork skills (restaurant & retail experience is great!) Bachelor’s Degree from a 4-year college or university or equivalent work experience Comfortable navigating basic MS Office applications More ❯

a Recruitment Administrator who is motivated, resilient, and ready to take on a rewarding career path. This is a fantastic opportunity for someone from an office administration, sales or customer service background to join a highly experienced team and make a real impact. We are looking for a proactive and detail-oriented Recruitment Administrator to join a busy More ❯

a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service … Manage and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support … teams where necessary Take ownership of customer problems and follow up the status of problems to the customer and communicate progress in a timely manner. Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required) Highlight when external technical support is required where problems cannot be More ❯

Platform, including Teams, ensuring seamless communication and collaboration. Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings. Document and track all incidents and service requests using the company's IT service management system Collaborate with the IT team to escalate more complex issues and ensure swift resolution. Provide excellent customer service … ensuring optimal performance and user experience. Requirements Proven experience as an IT 1st Line Analyst in a medium to enterprise sized organisation. Excellent troubleshooting and problem-solving skills. Outstanding customer service and communication abilities. Ability to work independently and as part of a team. Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or equivalent are required. UK based More ❯

Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer issues via phone and other … channels. Follow up with customers post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support process for better efficiency. Reproduce … customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. Be familiar with PowerShell scripting and able to understand basic scripts. Proficiency in Mac OS More ❯

/2024 Learning Provider Delivered by FIREBRAND TRAINING LIMITED Employer MBA GROUP LIMITED Vacancy Description The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services. Providing desktop, remote and … infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites. Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop tools or physical attendance, should the need arise. Your Duties and Responsibilities Responsible for support of all MBA staff in their … use of MBA IT systems, including PCs, laptops, and mobile phones. Respond to user software or hardware queries via email or phone. Handle support of service requests related to all technology including workstations, servers, printers, networks, and vendor-specific hardware and software. Take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the More ❯

IT Support Apprentice Magna Systems Are you passionate about technology and looking to kickstart your career in IT? Magna Systems , a growing managed service provider based in Uttoxeter , is offering a fantastic opportunity for an enthusiastic and driven IT Support Apprentice to join their friendly and knowledgeable team. At Magna Systems, they pride themselves on delivering proactive, relationship-driven … experience with platforms like Microsoft 365, Azure, and Admin tools. Communicating with clients and colleagues using phone, email, and video calls. Learning how to deliver top-quality support and service the Magna Systems way. Youll be supported on the job by experienced technicians and through formal training with Baltic Apprenticeships. Desired Qualities, Skills, and Knowledge: A strong passion for … IT and eagerness to build a long-term career in the industry. Excellent customer service and communication skills. A proactive attitude and willingness to learn new technologies. Any relevant experience (personal projects, work placements, school IT support, etc.) is a bonus. A minimum of Grade 5/C in English and Grade 4/C in Maths at More ❯

users with general setup and daily 1st line support. You will operate in a fast-paced and dynamic work environment with a team of 8 Technicians, Engineers and Service Delivery and learn new tech and systems as you gain invaluable experience to grow within your career and the company. You need to bring your personality with excellent customer service skills to take ownership of any Tech support issues. You will be working for a fun organisation with a diversity-focused and dress-down culture, based in their Childwall offices in Liverpool . This is an on-site role, with the successful candidate expected to be in the o ffice five days a week initially. As you More ❯

experience with platforms like Microsoft 365, Azure, and Admin tools. Communicating with clients and colleagues using phone, email, and video calls. Learning how to deliver top-quality support and service — the Magna Systems way. Training As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will … will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical … 00pm. Expected Duration 1 Year 2 Months Positions Available 1 Closing Date Monday, 21st July 2025 Start Date Tuesday, 22nd July 2025 Desired Skills Communication skills IT skills Customer care skills Logical Passion for IT Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer MAGNA SYSTEMS LIMITED Magna Systems comprises a team of skilled More ❯