2 of 2 Customer Service Jobs in Welwyn

Service Desk Advisor This a lovely company based in Welwyn Garden who are looking for a Service Desk Advisor to join their team as soon as possible. You will only be dealing with business customers in this corporate driven company. In this role, no day is ever the same. There are a wide variety of tasks that will … progress updates to key stake holders at project milestones. Providing out of hours support on a rotational basis (You will be paid for this) Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage. Raising ad-hoc invoices for department purchases working closely with our finance team. Working with … against our recommended rates. Creating contracts and comparing invoices are correct to completed contracts. Providing telephone and email support to customers. The ideal Person: Good attention to detail Excellent Customer Service and telephone skills Able to multi-task Tenacious in achieving problem resolution and customer satisfaction Good level of numeracy Perks of the role: - Generous bonus More ❯

personnel or hazards are on site. Fire, security and building systems monitoring, including CCTV. Identifying and reporting Health & Safety issues and carrying out first aid if necessary. Responding to customer requests and queries Maintaining records including incident reports using computer- and paper-based systems An SIA Door Supervision (DS) or Security Guarding (SG) license is essential, and to succeed … in this role you will also need: Excellent communication, organisation and interpersonal skills The ability to remain calm and professional under pressure Experience in a customer-facing role, ideally in security Five years' checkable history and references To pass a criminal records check (CRC) to the required standards The following would also be useful, but are not essential: SIA … to: • Personal Pension Scheme • Health Insurance Scheme • Discount shopping platform • Employee Assistance Programme • Cycle to Work Scheme Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness More ❯