3 Customer Service Jobs in West Bromwich

looking for a 1st Line IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers. The main objective working on the … Service Desk, you will be responsible for accurately logging service request calls for IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times. Benefits Full time – Permanent £25,000 -£27,000 (based on experience) Hybrid working … in the office) Monday – Friday – (9am - 5pm) 20 days + BH Pension Scheme Key Responsibilities Provide a helpful professional first/second line support service to customers Perform predefined daily/weekly/monthly maintenance checks and tasks Log all service requests against the customer account in more »

PAM Senior Analyst to join their team based in West Bromwich. This is a fantastic opportunity to join a company that puts their employees, customer and members at the heart of all they do. The Role The PAM Senior Analyst will support the IT Systems Access Lead in helping … a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. … Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and Exchange Administration. Manage User Access Reviews and Job Role Based Matrices. Participate in internal and external audits and ensure they are managed effectively. more »

to the business ensuring all staff within the team are meeting defined SLAs, standards and all processes and policies are followed to provide effective customer service. Key Responsibilities: You will support the PAM/IAM Service including incident management, processes and documentation and working with 3rd party support. … Managing the end-to-end PAM Process including Privileged user on and off boarding, providing temporary/persistent privileged access. Monitoring and reviewing PAM Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and Exchange Administration. … set up, amendments and deletions as and when required (Maintain Starters, Transfers, Leavers for IAM and PAM). Ensure Requests are completed within agreed Service Levels Agreements (SLAs) which may require prioritising requests as appropriate to business needs. Skills and Experience Required: Proven leadership, delegation and prioritisation skills Experience more »