1 of 1 Customer Service Jobs in West Dunbartonshire

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Desk Analyst Function: Business Services & Operations Unit: Business Location: Cardross, Dumbarton, United Kingdom Posting Date: Function: Location: As our Service Desk Analyst, will be responsible for incident handling and request fulfilment on a secure national infrastructure. You will work … internal teams and third party suppliers to ensure services are delivered within agreed time scales. Additionally, you'll utilise excellent communication skills help build and maintain strong relationships with customer, suppliers and senior management. Our delivery is enhanced through business improvement using the Continuous Improvement methodology, and active participation is crucial to this role. Please note - SC clearance must … 8am-6pm, Monday-Friday. What you'll be doing? 1. Responding to user enquiries and provide timely solutions 2. Documenting incidents and resolutions accurately 3. Prioritising and manage multiple service requests 4. Maintaining a high level of customer service and build strong relationships with users 5. Staying updated with new technologies and processes What we'd like More ❯