1 of 1 Customer Service Jobs in Wimborne

their IT issues. Key Responsibilities of the 1st Line IT Support Engineer include: Providing 1st Line technical support to clients via telephone, email and face to face Logging all service tickets Responding to technical issues in a timely manner and escalating where necessary Prioritising and managing your own workload to ensure Service Level Agreements are met Providing strong … customer service to all clients as well as building good working relationships with customers Setting up laptops, PCs and mobile phones as well as user accounts. Key Requirements of the 1st Line IT Support Engineer will include: A passion for IT and technology Experience working within an IT Helpdesk environment would be beneficial, ideally 1 years’ experience but … not essential Strong communication skills Excellent customer service skills A willingness to learn and proactive attitude Strong work ethic Excellent problem-solving skills and able to troubleshoot and resolve issues Team player Ability to work under pressure and to deadlines. More ❯